Data Restriction Goof Up

  • 1
  • Problem
  • Updated 2 years ago
You sent an e-mail saying I am on data restriction, 100% usage although I purchased an additional 5 GB of data, and my usage indicator shows 75% (15 of 20). Please advise!
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Harold Sheldon

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Posted 2 years ago

  • 1
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Matt B, Viasat Employee

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Hey Harold,

Send us your account info at ExedeListens@viasat.com.  Looking at your account, I will be able to give you the best answer.

Out of curiosity, how long after buying the additional data did you get the email?
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Harold Sheldon

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At least 5 days
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Bev, Champion

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Harold, is your speed indicating that you are in fact at slower speeds, or is speed showing normal? That email may be simply system generated because you used all of the data included in your plan.

I've had that happen, I get the email but, checking usage still shows "Speed: Normal" because I bought more after the computer generated the 100% used email.
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Harold Sheldon

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Thanks!