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My usage is at 10.1 gigs and I have 10 gigs on my plan and bought a gig yesterday so WHY am I experiencing data restriction???
Posted 4 years ago
On Exede's page I checked my usage and it says I used 10.1 gigs so I have 900 mb left so there is no way I should be in data restriction. These people just sit around watching for anything that they can jump on even when they are wrong. In typical Exede fashion they will look, maybe tomorrow, and see they are wrong but guess what...my data resets tomorrow night so their assistance will come too late as usual. I put up with data restriction for now and they will apologize greatly for the inconvenience but will offer nothing for my trouble. The gig cost me $10 and still I am restricted due to their inefficiency and lack of skill???
Happened to me once too, I bought another gig and my speed never increased , never again.
I'm having the same problem. Makes my stomach sick to know that they have me under a two year contract and I can't use my internet service like I need to. I can't afford to keep paying 10.00 a gig. I've only been with Exede not even a month and I'm already mad at myself for signing on with them. I even unplugged the internet service for almost 24 hours and it still went from 77% to 78% usuage. How did I use a whole percentage not even having it plugged in. Something is very wrong here.
That does suck. For some reason, first time i used all my data yesterday, 25 G, thought i would have 2G left for today, No updates were done.
Anyway, at least E does not cut you totally off, i can still check my email, limited surfing etc. And if I have to do some work later i will use my Verizon 10 Gig plan as a hot spot.
Anyway, at least E does not cut you totally off, i can still check my email, limited surfing etc. And if I have to do some work later i will use my Verizon 10 Gig plan as a hot spot.
Hi Johnny, I’d be glad to take a look at your account to figure were your data was consumed and further assist. Please send me an email to exedelistens@viasat.com with your account and contact information. Thank you
I am disgusted and frustrated with the low level of customer service from EXEDE and reading post after post after post of people describing unexplained lapses in service and EXEDE acting like they never heard the complaint and offering the customer the opportunity to BUY MORE DATA or UPGRADE THEIR ACCOUNT. Thanks but no thanks. It just so happens, I am intelligent enough to recognize a bad deal when I see one. I am an hour East of Dallas Texas. If anyone in this area can suggest another ISP, please let me know. I need to get away from EXEDE before I "lose my cool".
Yes, you complain on history...they see that "currently" you should be Okay and tell you nothings wrong "right now" and close the request...leaving you to submit a NEW request. It's a never ending circle with these guys.
To all above. They FINALLY gave me a 150GB plan a few months back...Now I see they've changed plans again. After I get past 30-40...It slows down to 2-6 Mbps. I never get close to the 150 limit. I think 63 is the highest I ever got. With that slowed speed. The problem with pages (especially https://) because of their ping, latency, jitter problems. I have had enough.
You can get a 'decent' level of satisfaction even at 4-6 Mbps, IF you don't lose data and page "times-Out" on you.
Yes, it is MUCH MUCH better than 56K modem and if you do not have access to any other "affordable" internet solution...Exede is for you.
Switching to COMCAST for lest than half the price "initially", comes with a "wireless" modem (which Exede should have for the same $10 monthly charge) and 4 hub ports. And nationwide mobile "hotspots". Also, understandable billing...{shows what you owe [including credits prepaid]). No "surprise" on your billing
wait, back up. I didn't understand the part about switching to COMCAST. I am an hour East of Dallas Texas. Are you saying you can get satellite internet through COMCAST? If so, I will call and see if they cover no man's land out here.
I added a gig of data to my plan on the 4th and the dashboard indicated that I then had 11 gig of which 10 had been used, which was correct. I added another gig on the 6th and the dashboard then indicated that I had used 100k of the 10 gig allotment, which was not correct. The dashboard should have indicated that I had 12 gig of which I had used 11.1 g. My billing restarts on the 8th, so now it looks like I got a restart date two days early for the $10 paid for an additional gig of data.
Occasionally, the data usage gets nuked and you get some extra data. In all likelihood your data usage will reset again on the day it is supposed to. It has happened to me several times.
Diana, Viasat Employee
RickyP033
Lin
Lin
Bev, Champion
Updates for devices you have connected, getting email, checking for updates, Windows 8 or 10 live tiles refreshing even if you have them minimized, all of it uses data.
500 MB use per day is not much and, that's half a gig. Two emails with one picture each or a full page of new images on Facebook can use that much in a matter of minutes.
Josh