Data restriction after buying an extra gig

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  • Updated 3 years ago
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My usage is at 10.1 gigs and I have 10 gigs on my plan and bought a gig yesterday so WHY am I experiencing data restriction???
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Roy Daniel

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  • pissed

Posted 3 years ago

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HMC1940

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If you just purchase a gig yesterday doesn't seem like you should be in data restriction unless something ate your gig. I have 10 gig plan and a couple of times had to buy a gig but then I was okay until it was time to get my 10 gigs again.
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RickyP033

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I purchased 1 gig about a year ago near my end date...It reset a day later, wasn't supposed to show (or instantly be refunded) it took 45 days later.
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Lin

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yeah I got the same issue. exactly the same...theres no way I used 10 gigs this past month and no way I used half of the purchased gig yesterday. What is up with all this phantom usage? And the bandwidth is like NOTHING. Then I now on data restriction. WHY? Would I recommend exede to my friends? 
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Lin

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I guess the only way I can not use any data is just stay the heck off line. Right? I don't upload and I don't download and I don't watch vids until after midnight...so WHY does this problem persist? Usage should be retroactive anyways.. Anything left over just goes back to Exede and it don't get any better... Whats the point in that?
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Bev, Champion

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Yes, ANYTHING you do online uses data, some things like reading a text only page, use very little, other things use more. Pictures, sound, videos - even video advertisements use the same as a video you choose to watch.

Updates for devices you have connected, getting email, checking for updates, Windows  8 or 10 live tiles refreshing even if you have them minimized, all of it uses data.

500 MB use per day is not much and, that's half a gig. Two emails with one picture each or a full page of new images on Facebook can use that much in a matter of minutes.
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Josh

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Lin even staying completely unplugged after reset with free zone does not help (at least for me and few others ). unplug the lan cable from back of modem open up your data useage and as soon as you plug back in the cable refresh and see if anything has gone.and do not use a router when testing this plug directly in.
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Roy Daniel

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On Exede's page I checked my usage and it says I used 10.1 gigs so I have 900 mb left so there is no way I should be in data restriction. These people just sit around watching for anything that they can jump on even when they are wrong. In typical Exede fashion they will look, maybe tomorrow, and see they are wrong but guess what...my data resets tomorrow night so their assistance will come too late as usual.  I put up with data restriction for now and they will apologize greatly for the inconvenience but will offer nothing for my trouble. The gig cost me $10 and still I am restricted due to their inefficiency and lack of skill???
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Michael

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Happened to me once too, I bought another gig and  my speed never increased , never again.
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cynthia.chafin@yahoo.com

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I'm having the same problem. Makes my stomach sick to know that they have me under a two year contract and I can't use my internet service like I need to. I can't afford to keep paying 10.00 a gig. I've only been with Exede not even a month and I'm already mad at myself for signing on with them. I even unplugged the internet service for almost 24 hours and it still went from 77% to 78% usuage. How did I use a whole percentage not even having it plugged in. Something is very wrong here.
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johnny c

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That does suck.  For some reason, first time i used all my data yesterday, 25 G, thought i would have 2G left for today, No updates were done.

Anyway, at least E does not cut you totally off, i can still check my email, limited surfing etc.  And if I have to do some work later i will use my Verizon 10 Gig plan as a hot spot.
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Exede Lindsey

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Hi Johnny, I’d be glad to take a look at your account to figure were your data was consumed and further assist. Please send me an email to exedelistens@viasat.com with your account and contact information. Thank you 
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Exede Lindsey

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Hello Roy, sorry to hear you’re having problems concerning your data and consumption. I would love to review your account and get this problem resolved. Please send your account and contact info to exedelistens@viasat.com. Thank you
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Michael

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anyone having problems with  the service working good for a few minutes and then just quits completely?The two middle lights just keep blinking real fast or some times all the lights go out.  This happens to me almost every day, I am tired of this , when new it worked great (2 years ago) now it just makes me angry. Looking for another provider.
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charley drumm

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I am disgusted and frustrated with the low level of customer service from EXEDE and reading post after post after post of people describing unexplained lapses in service and EXEDE acting like they never heard the complaint and offering the customer the opportunity to BUY MORE DATA or UPGRADE THEIR ACCOUNT. Thanks but no thanks. It just so happens, I am intelligent enough to recognize a bad deal when I see one. I am an hour East of Dallas Texas. If anyone in this area can suggest another ISP, please let me know. I need to get away from EXEDE before I "lose my cool".
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RickyP033

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Yes, you complain on history...they see that "currently" you should be Okay and tell you nothings wrong "right now" and close the request...leaving you to submit a NEW request. It's a never ending circle with these guys.
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David Lisa Weaver

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Had issues myself with Exede for over 2 weeks. Was able to do downloads, etc. - but every hour I wouldn't be able to load webpages in all my browsers for anywhere from 7 to 30 minutes at a time. It'd just say "resolving host" in the bottom corner. Called tech support & they finally found the "problem", but wouldn't tell me what it was or if it was something other people reported.

Now I'm lucky if I get above 2 mbps during the day & 3 mbps at night during the "free zone" out of my 12mbps plan most of the time. When I first signed up 2 years ago, it was great service with solid dependability. But now, with seeing more & more neighbors with Exede dishes in their yards, it seems like the dependability & speed are absolute crud. Don't know if they oversold the beam in my region, but the excuse usually given to my round the clock slow speed is congestion.

My contracts up in a few weeks & I'm hunting like crazy for a better option. The constant speed issues & not knowing if I'll be able to use the internet at any given moment is just too much for the cost of the package.
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David Lisa Weaver

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lol...now I'm down to 0.96 mbps out of a 12 mbps service I'm paying for - and the customer service rep tells me it's "beam congestion"...nothing they can do about it due to "weekend traffic". SERIOUSLY?!
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Knight Rider

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Yea it is most likely congestion. Not necessarily on the beam but the gateway server your connected to. Send Exede listens an email and they can get you switched. Now it's not a permanent fix but so long as your modem is not off line for more then 10min you should stay in the other channel that they move you to.
(Edited)
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RickyP033

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To all above. They FINALLY gave me a 150GB plan a few months back...Now I see they've changed plans again. After I get past 30-40...It slows down to 2-6 Mbps. I never get close to the 150 limit. I think 63 is the highest I ever got. With that slowed speed. The problem with pages (especially https://) because of their ping, latency, jitter problems. I have had enough.

You can get a 'decent' level of satisfaction even at 4-6 Mbps, IF you don't lose data and page "times-Out" on you.

Yes, it is MUCH MUCH better than 56K modem and if you do not have access to any other "affordable" internet solution...Exede is for you.

Switching to COMCAST for lest than half the price "initially", comes with a "wireless" modem (which Exede should have for the same $10 monthly charge) and 4 hub ports. And nationwide mobile "hotspots". Also, understandable billing...{shows what you owe [including credits prepaid]). No "surprise" on your billing

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charley drumm

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wait, back up. I didn't understand the part about switching to COMCAST. I am an hour East of Dallas Texas. Are you saying you can get satellite internet through COMCAST? If so, I will call and see if they cover no man's land out here.
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Roy Daniel

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When my account was first opened my modem would start blinking and I could not connect to the internet.  Several calls to tech support did nothing as they did not know what the problem was. They set up an appointment to send someone out to change my amplifier. I noticed it happened everyday at the same time and the weather was very hot. Out of curiosity the next day when it went out I dumped cold water on the amp and bingo, I had service. I repeated this a couple of times and called Exede to tell them that replacing the amp as they planned would definitely fix the problem as it was heat related and they laughed and said they have never heard of that. The tech came and I told him and even demonstrated the heat issue and he replaced it and called Exede to test the new unit and told them that this was the first time he had seen this problem and they didn't believe him either but nearly two years later and it is still working. It would be great if Exede would hire some techs that actually understand hardware and know that a reboot won't fix all problems. Also, FLUENCY in English would help.
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Kaotic Technologies

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Lol.. a real tech knows whats up....your transmitter was bad, it happens.
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ralph

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I added a gig of data to my plan on the 4th and the dashboard indicated that I then had 11 gig of which 10 had been used, which was correct. I added another gig on the 6th and the dashboard then indicated that I had used 100k of the 10 gig allotment, which was not correct. The dashboard should have indicated that I had 12 gig of which I had used 11.1 g. My billing restarts on the 8th, so now it looks like I got a restart date two days early for the $10 paid for an additional gig of data.
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JEP

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Occasionally, the data usage gets nuked and you get some extra data.  In all likelihood your data usage will reset again on the day it is supposed to.  It has happened to me several times.
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Debbi Cobern

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I'm having the same issue! I never go over and usually have gigs left over after the rollover to the next month. This time I'm out of my 10 Gigs and seven days left to go! It's also been slow all month long.
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Diana, Viasat Employee

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Debbie let us take a look at your account. There are many reasons that you are restricted. Here is an article on our website that may help;http://help.exede.net/articles/General/Maximize-Your-Data  Please send an email with your account and contact information to exedelistens@viasat.com.
(Edited)

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