Data Limits and Billing

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  • Problem
  • Updated 5 years ago
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To all above. They FINALLY gave me a 150GB plan a few months back...Now I see they've changed plans again. After I get past 30-40...It slows down to 2-6 Mbps. I never get close to the 150 limit. I think 63 is the highest I ever got. With that slowed speed. The problem with pages (especially https://) because of their ping, latency, jitter problems. I have had enough.

You can get a 'decent' level of satisfaction even at 4-6 Mbps, IF you don't lose data and page "times-Out" on you.

Yes, it is MUCH MUCH better than 56K modem and if you do not have access to any other "affordable" internet solution...Exede is for you.

Switching to COMCAST for lest than half the price "initially", comes with a "wireless" modem (which Exede should have for the same $10 monthly charge) and 4 hub ports. And nationwide mobile "hotspots". Also, understandable billing...{shows what you owe [including credits prepaid]). No "surprise" on your billing

Photo of RickyP033


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Posted 5 years ago

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Photo of Diana

Diana, Viasat Employee

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Hi RickyP033, We would be lost without you. Please allow us
the opportunity to get this resolved! We continue to look at ways to improve
our bandwidth and equipment. Please send an email to
and we can get to the bottom of this. Thank you. 

Photo of david

david, Champion

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If you could get Comcast, WHY were you on Exede?????????????????????????????????????????????????????????

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