data limit

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  • Question
  • Updated 2 weeks ago
Do you have any plans to increase the data cap due to so many people being at home using the internet due to the corona virus? It would be greatly appreciated. Thank you.
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Brenda Welhoefer

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Posted 3 weeks ago

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Voyager

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The corona virus does not give the satellites more bandwidth so increasing the data cap would actually be counter productive.
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Brenda Welhoefer

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I don't understand your response. Wouldn't you have the ability to provide unlimited data to households during this time?
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ExSatUser

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No.

What he is saying is Viasat has only so much capacity for its customers. They just can't give more because there is none to give.

BUT...with airlines hardly operating, there should be plenty of unused bandwidth dedicated to Viasat in the air.
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Brenda Welhoefer

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I find it interesting that there is “none to give” yet I can purchase more for the low price of $10 for 1 GB. Give me a break!
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Homeskillet

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It appears you refuse to listen to the logical responses of the current and former users of satellite that understand it's limitations.

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Tester Tester1

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I don't think it's a matter of bandwidth availability.  My guess and it's only a guess mind you, is that viasat would need to perform a complete backup of their customer account configurations before making mass service changes so they could roll it all back to normal when this virus situation is over.  A huge problem appears when any new accounts are added or permanent changes are made to existing accounts that are not included in the backup.  A dual system would need to be in place to keep the backup updated so it would be valid upon rollback. Can viasat do this? Probably not, so things must stay the way they are.
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Brenda Welhoefer

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Could they give me a bit more data and charge less than $10 per GB? Probably.
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Tester Tester1

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I suppose it is possible to lower the price of "Buy more data" for awhile without upsetting their system, except there is no opportunity to buy more data in the "unlimited" plans.  1$/GB seems fair for a few weeks for the plans that allow it.
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Old Labs

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Which specific plan are you on and what is it's data usage threshold? Be very specific including the correct full name - there are way too many plans with different variables that impact how they perform when over your threshold. Check your account page for that info and also tell us what plans are available that you can upgrade to. Upgrading and even downgrading may be preferable to wasting $$$ on the buy more program - the Buy More program is priced to discourage excessive use and meant only as a stop gap measure.  It's not designed to gouge you but rather encourage you to use your threshold wisely as are all the other restrictions and limits Viasat imposes.  Also tell us your zip code.

For example, if I were on an Unlimited Plan (regardless of threshold and name) acquired prior to 2/13/2018 or a Freedom Plan,  I would seriously consider switching to a Liberty Plan if available to my account despite their much lower thresholds. I would lose that legacy plan since I wouldn't be able to switch back but I'd probably have better overall performance on the Liberty Plan. 

If I were on a Liberty Plan (and I am with 12 GB)  and the threshold wasn't high enough, I bump up to a higher level threshold before buying more.
 
Viasat's between a rock and a hard place. How do they fairly and equitably distribute what little bandwidth they may have among all users having different plans and different pricing schemes as well as different subscriber counts in different service areas.

We've gone from peak usage hours of 5:00 PM to 11:00 PM, to 24 hour peak usage nearly overnight and there's absolutely nothing Viasat can do to increase capacity at it's major bottlenecks some 22000 miles away directly over the equator. All those folks having Viasat in my area that were commuting into DC on VRE, buses and carpools are now home on satellite. Not to mention all of those who live and work in the ara who are now home also. In my area it's even impacted my cellular service which is now in the toilet until the wee hours. But it wont cost Verizon anywhere near as much to increase capacity as it would Viasat.
 
(Edited)
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Brenda Welhoefer

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It is $10, not $1 GB, which seems steep to me. And I wish there was an unlimited plan, but there isn't, as least as far as I am aware.
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Old Labs

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Check your account page it will tell you what plan you're on and what you can upgrade to as noted above.
(Edited)
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Brenda Welhoefer

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Will do. Thanks!
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Old Labs

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Beware changing to a plan that requires witching to a different satellite however. You'd by locked into another 2 years of hell. Call and verify if you decide but let us know what options you have to see if a switch even makes sense. Also beware unlimited doesn't really mean unlimited in marketing-speak. The complexity of Viasat's plans, pricing and caps makes for a difficult decision - but there are plenty of us here who can offer some assistance in making the decision.
(Edited)
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Voyager

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@Brenda It seems you do not understand how economics works. There is a fixed amount of bandwidth. Economics is used to determine what share of that fixed amount each user gets. Those who pay more get more, but they get it at the expense of those who get less (are throttled). If you lower the price, then more people will pay more which means there are fewer people paying less who can be readily throttled. This means that those paying the extra will not get as much additional bandwidth as they would have at the current price o bandwidth. If Viasat simply removes all data caps, everyone will try to use more data and in the end almost nobody will get any more. Understand? The size of the pie is fixed. You only get a bigger slice if someone else gets a smaller slice. Money is what is used to determine how big a slice each of us get.
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Voyager

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@Tester I bet it is an issue of overall satellite bandwidth. There is no need to “backup” all accounts. Simply keep a transaction log of changes and then unwind that later.
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Brenda Welhoefer

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@Voyager it seems you could learn how to be kind and not speak down to people .
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Admiral Korbohuta

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Brenda, what are you talking about? Voyager's response to you was accurate and professional.
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Old Labs

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"It seems you do not understand how economics works"

Many might interpret that as condescension... at least in today's environment. Those from technical backgrounds are prone to condescension including yours truly. We often forget we are talking those who may not be technically savvy here. 

Let's focus on what she can do about it.
(Edited)
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Brenda Welhoefer

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Thanks @old labs!
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Tester Tester1

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The bandwidth is there as evidenced by viasat still selling to large, firm, committed customers.

I just can't imagine it could be that easy (change log).  I'm not an accountant, but I question if their system has such a capability. It takes them months to effect a change in the behavior of the various plans, and then it's done in general areas by beam or something similar as a new plan/change rollout proceeds.  Hand-keying changes to everybody's account would take years but a general, global change would be fast but the restoration to today's settings is what would sink them.  If all the specific unlimited plans were identical across the country it could be easy to change and restore but they have different prices at the various areas so a one-click-for-all change wouldn't be easily restored later. I think, but I could be wrong. 

If the virus situation is truly as short-lived as we are sometimes led to believe then it is in viasat's best interest to leave things as they are and hope to survive the flaming arrows of dis-content from their customers.


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Old Labs

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I'm trying to reserve my condescension for Robin but need an increase in its cap  ;)
(Edited)
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Admiral Korbohuta

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I didn't read it as condescending, but maybe that's just me. I don't get offended easily.
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Voyager

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@Brenda. I was simply stating a fact. No value judgement was intended or made. Your prior comments showed that you do not have a working understanding of economics. I was simply trying to explain it to you in simple terms. You may also want to read the book “Mindset: The New Psychology of Success.” It will help you be less focused on being offended and more focused on learning.
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Brenda Welhoefer

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Here's my book recommendation for you @ Voyager.
https://www.amazon.com/How-Not-Be-Asshole-century-ebook/dp/B01F0ZB8OG

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Voyager

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@Admiral. It was not intended to be condescending. Trust me, when I am condescending there is no doubt about it. LOL. I was simply stating a fact as a preamble to an attempt to teach Brenda some basic economics to help her understand why what she is suggesting is very unlikely to work. If Viasat really has bee keeping a lot of bandwidth in reserve for the last few years, then they are much dumber than I can imagine.
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Voyager

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@Brenda. I guess that is an example of the kindness you were talking about, eh?
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Old Labs

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Tester (since I'm in the middle of a food fight)

Viasat dedicates a certain amount of bandwidth to its commerical and government sectors - it's untouchable for all intents and purposes.

Last figures I saw from a quarterly conference call were 90% of Viasat-1 bandwidth was dedicate to residential, 50% target of residential on Viasat-2. Viasat-1 has 140 Gbps spread (presumably equally over 72 beams in the US and Canada. Viasat at last check had 360 Gbps total (with the purported ability to move to different beams).


That leaves a total of about 306 Gbps for the residential sector - at last check there were 577000+ residential subscribers. 
(Edited)
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Old Labs

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No voyager that first sentence was an opinion not a fact. With that opinion you lost the audience for the facts that followed.

Everybody breathe...
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Old Labs

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No voyager that first sentence was an opinion not a fact. With that opinion you lost the audience for the facts that followed.

Everybody breathe...
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Brenda Welhoefer

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Yes @Voyager.... just a kind, helpful suggestion for you from someone who doesn’t understand economics.
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Voyager

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@Old That is your opinion. LOL.
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Homeskillet

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You cannot compare satellite internet fairly to any other type. Viasat has two satellites in use right now in the USA, you can't just go fire a couple more out of a T-shirt cannon.
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Admiral Korbohuta

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Brenda needs to take her own advice.
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Old Labs

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Exactly, Voyager, and we all know what opinions are like making Brenda's recommended reading particularly relevant.

Now would you guys like to offer her some alternative to pursue or would you like to continue acting like dicks?

You're the ones who berated her innocent  and polite original question with each response.
(Edited)
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Old Labs

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Brenda once you know what your choices are as I suggested come back and let me know and I'll offer my best suggestion in good faith. 
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Admiral Korbohuta

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Doesn't sound like Viasat is going to increase data limits. They are optimizing traffic though.
 

"In light of COVID-19 and social distancing, we understand that having internet connectivity is now more important than ever before. We want to thank you for trusting us as your internet service provider, and reiterate our commitment to keeping you connected with work, education, loved ones, and other essential parts of life.

We are working hard to address your concerns and want to take this opportunity to inform you of some of the things we’re doing to help you in these unprecedented times. That includes:

  • Taking part in the FCC’s “Keep America Connected” pledge to support residential and small business customers who are experiencing financial hardships as a result of the coronavirus pandemic. You can learn more about our commitment here.
  • Working to optimize our network for new traffic patterns to help ensure there’s enough bandwidth to go around when families and businesses need it most.
  • Using our customer Help Center or corporate blog to gather information, tips, tools and techniques that will help you navigate your new online life.

Once again, we’d like to tell you how much we appreciate your business, and to reiterate our commitment to doing everything we can to help you stay connected with the things that matter most during these trying times. Rest assured that we are continually working on ways to ensure our customers continue to have access to the essential parts of your life: family, friends, work and school.

Warm regards,

Evan Dixon

VP and Head of Residential for the Americas



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Brenda Welhoefer

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@old labs - I have no options. We are on the 150GB/month plan and that is the highest plan they have. Thanks for your help!
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Brenda Welhoefer

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@old labs - I sure do appreciate your kindness and support. Thank you very much!
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Homeskillet

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Viasat doesn't want you on the 150GB a month plan, people suffering on that plan come here very often.
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Homeskillet

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Viasat doesn't want you on the 150GB a month plan, people suffering on that plan come here very often.
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Old Labs

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Freedom, an unlimited plan (Bronze, Silver or Gold) acquired prior to 2/13/2018, or the newer Unlimited Platinum?

For the 1st two, a switch to Liberty might (I stress might) be in order without further info.

Viasat would actually love to have and keep you on the Unlimited Platinum Plan at $200+ per month.

All are 150GB, but it's moot if there are no options to switch tom another plan on your account page. 
(Edited)
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Brenda Welhoefer

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I chatted with a Viasat agent and was told there are no better options for us.
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Brenda Welhoefer

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@homeskillet - why not?
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Old Labs

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OK
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Homeskillet

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Enter your zip code here for plans: https://www.viasat.com/internet
They actually can change quite frequently depending on location.

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Homeskillet

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I think these new LEO satellite launchings are getting people confused with what Viasat & Hughesnet can do.
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Homeskillet

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I think these new LEO satellite launchings are getting people confused with what Viasat & Hughesnet can do.
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Voyager

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@Old I think she knows her option and doesn’t want to do it. The option is to pay for the data she needs. Or, if another ISP is available in here area, use their service. What she wants is to have Viasat arbitrarily give her some of my bandwidth (and everyone else’s here) for free. To that I object.
(Edited)
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Voyager

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@Home That may well be. That and the fact that most folks just don’t understand how satellite bandwidth works and that you can’t just flip a switch and magically turn on more.
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Brenda Welhoefer

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@voyager - good to know that you are a mind reader in addition to being an economics expert. The world really needs more people like you. I stand by my opinion that Viasat could charge folks less than $10 per GB, especially in light of the current pandemic. No one really cares that you object to that.
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Admiral Korbohuta

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Brenda, there was a policy change over a year ago that affected those on Freedom plans and some of the early Unlimited plans that had 150GB of priority data. Speeds could be slowed for them at any time regardless of how much data they had used. Basically, Viasat wants customers off of those plans.
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Old Labs

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This (what the Admiral says) is what I was trying to determine if on Freedom a poorly trained agent would assume that Freedom 150GB is better than Liberty - that may or may not be the case and is why I was asking for the specific plans involved here. Some have better luck on Liberty Plans for the same or less $$$ having dropped those Freedom plans.

I now see that it's possible to Buy More on Freedom but truthfully don't know what the purpose for buying more data that could be deprioritized would be unless it simply lifts the hard data cap.
(Edited)
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Admiral Korbohuta

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Tech support tried to get me to stay on Freedom instead of switching to a Liberty plan. This was after I told them that I was being slowed down 24/7 on the Freedom plan and that it had become unusable. Thankfully, I didn't listen to them.
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Voyager

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@Brenda Viasat could give the service away for free if they wanted to. It wouldn’t give anyone more bandwidth though. I realize you don’t have the ability to understand that, but it doesn’t change the fact that there is no more bandwidth there is only apportionment of existing bandwidth. And you only get more if others get less. I think you need to read your book again as it didn’t take the first time. LOL.
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ExSatUser

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Tech support obviously didn't get the memo!

They probably didn't read the TPS reports either.
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Old Labs

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Not if she's on a Freedom plan Voyager as the Admiral just said. There are risks but worth exploring. I'm betting the Admiral's paying less for more now but he can speak for himself. Move on from the data cap issue.

The rallying cry used to be never give up your Freedom but that's not always the case.
(Edited)
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Voyager

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Please explain how the Freedom plan keeps extra bandwidth in reserve to give out with no impact to any other user.
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Brenda Welhoefer

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@voyager - when you’re done reading the first book I suggested, here’s another good one for you.

https://www.amazon.com/How-Not-Be-Dic...
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Old Labs

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It doesn't, Voyager, it's like all the other buy mores - I suspect if you hit the Freedom Cap (tough to do typically) you're hard throttled (rather than simply deprioritized). If you buy more, the hard throttle is lifted and your back to prioritization.

Heck we haven't even determined if she was actually over her 150GB, that account page appears to let you buy more at any time.

Keep an open mind until all the facts come out. There are two things I've learned never to tell a woman - "you dont seem to..." and "calm down".    
(Edited)
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Voyager

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@Brenda. Please recommend books you’ve actually read and that worked for you. None of these appear to have worked for you so why would I waste time reading them? I actually read the book I recommended to you and it is a very good and serious book. But only for those willing to learn rather than just hurl insults as you seem to favor.
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Homeskillet

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There are two things I've learned never to tell a woman - "you dont seem to..." and "calm down".   

I have learned a lot more than two. I think I found a couple dozen.

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Old Labs

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Voyager
(Edited)
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Brenda Welhoefer

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@voyager - I just read this article and I think you’ll find it informative. Best of luck!

http://www.selfimprovementa.com/assho...
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Voyager

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You seem awfully familiar with this topic...
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Jay

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The existing satellites are maxed out.
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Leslie Gustafson

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does a business sat modem help us ?, can we get a business modem that will ping faster ? and soon if possible


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Leslie Gustafson

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i need to open, save and pdf files over a vpn faster than 2-3 min., is there anyway i can in the next 2 weeks of quarantine ?
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ExSatUser

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Get something other than satellite internet.
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Brenda Welhoefer

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Wow... can’t thank you enough for your helpful response.
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ExSatUser

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Well that is the answer.

Using a VPN with satellite internet is going to be slow. No way around it.
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Brenda Welhoefer

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@voyager - just doing my best to help you.
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Voyager

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I appreciate that. It isn’t often you get help from someone with such great skill in an area like that. I can only aspire to your level in this area.
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Stephen Rice, Champion

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No
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ExSatUser

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Brad, Viasat Employee

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Keep in mind all official stances/answers are coming from those of us like me with the appropriate flag indicating we work for the company.

 As this is a community forum most users are fellow customers that do not work for Viasat.

 We do plan to address this/answer questions best we can but lots of cogs in the machine that we have to wait on before we can answer. Stay tuned or email us at viasatlistens@viasat.com, or follow our Facebook page as we are addressing this. We'll respond in short order once we are able to. 
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Brad, Viasat Employee

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 Keep in mind as we're all in this together and heading to uncharted waters please keep visiting our website/blog and facebook page for the latest as things develop. https://www.viasat.com/news/viasat-participate-fcc%E2%80%99s-%E2%80%98keep-americans-connected%E2%80%99-initiative-pledges-keep-customers-and-small?_ga=2.47735527.1321151719.1584283005-212391683.1474896383
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Stephen Rice, Champion

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Now that is the perfect way to do it!  Keep people on their existing plans but don't knock them offline for their inability to pay.

Some people will say this isn't enough, but I think its the best way to avoid outages and give everyone fair access to data.
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ExSatUser

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It isn't enough! :)
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Michelle Bay

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I have hardly been able to use my internet for the past couple of months. I have to use my cell phone or iPad for hot spot. I however have went over my allowance with a week left. Not sure how because I am no longer in school, work 5 days a week. Gone 12 hours a day. Don't see how this is possible. I have the excede 12-15 plan, with 15 GB. Anyone have anything good to say about the Liberty plans. This is not the first time I have experienced this issue with Viastat.
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Voyager

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I am on Liberty 12 and I get by with it. I started on Liberty 25 and briefly went to 50, but even then I was out of data in less than 8 days. Since Viasat is not sophisticated enough to let you use your data in chunks of your choosing, that is, be able to turn on liberty data and turn it off at will so that you can have high speed when you need it and go back to Liberty pass when you don’t, I decided that since I would be on Liberty pass 75% of the month anyway, I might as well just be on it the entire month and minimize my cost. So, I dropped back to Liberty 12 and just consider liberty pass to be the norm and I don’t even think about the data cap.

The good news is that liberty pass is about as good as my former DSL service most of the time so I get similar to better than DSL performance at a cost slightly higher than I paid for DSL.
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Stephen Rice, Champion

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I’m on Liberty 12 and I love it.
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Voyager

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Do you also go by Robin and Wayne? LOL.
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ExSatUser

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He is just a doomsday prepper shill!
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Stephen Rice, Champion

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When the internet breaks I’ll still have Netflix and Wikipedia.
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Voyager

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I have not seen these non-internet versions of Netflix and Wikipedia. How does that work?
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ExSatUser

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He downloaded one and PlayOn recorded the other.

Favorite shows he recorded: Doomsday Preppers, Global Pandemic
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Admiral Korbohuta

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I don't trust Wikipedia. Any way to get Encyclopedia Britannica downloaded?
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Snuffleupagus

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I don't need to download Wikipedia, I have a very good condition set of 1988 edition World Books plus about 5 years of annual updates....  Who cares about more recent information...?

I miss Microsoft Encarta.
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ExSatUser

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Encarta! Forgot that one.