I'm new to exede and just transferred over from dish. I'm 8 days into my new service and have already consumed 11 of the 12 gb in my plan. i do not stream or download anything and never went over my data with dish. No way can I remain in this contract if I'm consuming all my allowed data in the first 10 days of the month. HELP!
Posted 3 years ago
Diana, Viasat Employee
Jose, I will now send you the exact message you will receive from exedelistens@viasat.com. The truth to your situation and others is Exede has changed data from some services to be considered "streaming data" and everyone will now use much more data than before. See below.
We
recently upgraded our software to more accurately distinguish between
“Streaming media” and “web browsing.” As a result, you may find more of your
internet usage falling into the “streaming media” category, including usage of
Steam YouTube, Facebook Video, Hulu, Amazon Video, Apple TV, and “User Group”
websites. This may affect you experience accessing these services when you have
exceeded your data allowance”.
“Streaming media” counts against your data allowances whereas “web browsing”
does not. Over the years, many content providers have changed their delivery
methods, making it difficult for us to distinguish between “streaming Media”
and “web browsing”. To address this, we have his historically errored on the
side of classifying certain “streaming media content as “web browsing content.”
I hope this information has been informative, if you have any further questions
or concerns please give us a call at 866.945.3258. Have a wonderful
day.
Thank you for choosing ViaSat, provider of Exede and Wildblue internet
services, as your internet provider. We appreciate your business.
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Jose has indicated he's on the Exede 12-25 plan. The change you mention, Jon, only impacts those on an Evolution plan not those other plans.
Jose, send an email to exedelistens@viasat.com
Jose, send an email to exedelistens@viasat.com
Old Labs, how is data streaming counted differently by the 12-25 plan? How do I see what counts as data by this plan?
All data counts on other plans - there's no distinction made between types of data.
Only the Evolution plans make a distinction.
Only the Evolution plans make a distinction.
Gwalk900, Champion
I thought that the algorithm change applied only to the Evolution plan?
In any event, websites themselves are in a constant state of change and those of us with data caps must change with it.
The old "I haven't changed a thing" may very well be true but that doesn't hold true for the websites we visit.
Having said that ... why not reduce the amount of data we use right at the source and keep an eye on the constant changes.
Installing certain browser extensions to block some website content can certainly increase our "data mileage".
This may require that you use a different browser for certain activities as not all extensions are available for all browsers.
Install AdBlock Plus to reduce the data used by Ads that we really don't want to see anyway:
Install Flashblock to prevent flash objects imbedded in webpages:
https://addons.mozilla.org/en-US/firefox/addon/flashblock/
Now here is a big ... HTML5 video "pre-fetch" ... not to be confused with "auto-start" of videos.
Many sites now "preload" embedded video content so that the video is already loaded and ready to go ..... in the event that you MAY wish to view it ... and this one will eat your data alive without you even being aware of it ... no clues at all.
Install Flash Control:
https://addons.mozilla.org/en-Us/firefox/addon/flash-control/
Bottom-line: If you don't take control of your Network and connected devices .. they will take control of your limited data.
Yes only Evolution - everything counts on other plans (except of course data consumed during a free zone if applicable to one's plan).
All indications are that the change was to include HTML5 media which was previously not being counted on Evolution - making the Flash Control suggestion particularly appropriate for everyone now.
All indications are that the change was to include HTML5 media which was previously not being counted on Evolution - making the Flash Control suggestion particularly appropriate for everyone now.
GWALK900, thank you very much for your post!. Very informative. I was just about to google how do reduce data usage by the exact things you mentioned. I knew those caused a great deal of data usage but most of us don't give it a second thought until we've run out of data and are helpless. I hope more customers see this and helps them understand how to reduce data usage. Thanks again.
Gwalk900, Champion
I'm 25 days in and have used 4.7 GB. Its usually less but I brought my Samsung Galaxy tab4 home from work for a recharge and didn't power it off.
GabeU, Champion
My folks have EVERYONE beat. Seven days in and 49MB used. Granted, all they (actually just my stepfather) do is Facebook and browsing baseball related sites, but they are on every day. It'll jump up when the next Windows updates are released, though.
Gwalk900, Champion
There has been a pass by Microsoft on February's "Patch Tuesday". Delayed until March due to issues.
Deku, Champion
ive used about... 68.2gbs with 8 days left of my servies. (i have the 150gbs plan data :) so doesnt know if it makes much of a difference or not :/ )
Deku, Champion
ive used about... 68.2gbs with 8 days left of my servies. (i have the 150gbs plan data :) so doesnt know if it makes much of a difference or not :/ )
