Data

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I'm new to exede and just transferred over from dish. I'm 8 days into my new service and have already consumed 11 of the 12 gb in my plan. i do not stream or download anything and never went over my data with dish. No way can I remain in this contract if I'm consuming all my allowed data in the first 10 days of the month. HELP!

Wade Smith

2 Posts
0 Reply Likes
ripped off

Posted 4 years ago

4 years ago

Evan Caulfield

4 Posts
0 Reply Likes

Welcome to the club Wade! Same situation, seems my PC wanted to do numerous microsoft updates after I had not updated for months. What I did is emailed Diana at exedelistens@viasat.com explain this to her, ask her for an accounting of where all of this data went and ask her for 5 GIGS of data back on your account. Part of the problem is , we do not have the ability to view "real time" stats of where our data is being spent. Let us know how it goes. BTW How has your speeds been and where are you located? Im near Raleigh NC. Good luck!

4 years ago

Jack Prindle

52 Posts
38 Reply Likes

Welcome to the club! Exede data computations have been suspiciously high since the first of the year. They have acknowledged there is a problem, however have never corrected it, and now maintain that it is the customers issue, contrary to evidence that has been collected. It is believed that some regulatory body when they complete their investigation will take them to the cleaners. Unfortunately for us customers we will continue to suffer.....

3 years ago

Jose

2 Posts
0 Reply Likes

I am a customer since April 2007, my plan is the EXEDE12 - 25 GB and last few month suddenly my data usage have jump to max in first few days of the month. Last month before the 15 January I had used already all my data allowance, then last night I supposedly pass my max data again. Every time I called them for explanations they just tell me that I used the data and claim they have no way to show it to me. Sad to loose a customer of almost ten years. I sent a complaint to the Better Business Bureau but guess what is the telephone number of who is supposed to reply to me, same one I have been calling and the reason I complained to the BBB.

(Edited)

3 years ago

Diana, Viasat Employee

2413 Posts
477 Reply Likes

Hello Wade, Let's take a look at your account to see what is causing this. Please send an email to exedelistens@viasat.com. There are may variable that cause data to be consumed quickly such as speed and how many webpages you are viewing at any given time.

3 years ago

Flash

19 Posts
8 Reply Likes

Jose, I will now send you the exact message you will receive from exedelistens@viasat.com. The truth to your situation and others is Exede has changed data from some services to be considered "streaming data" and everyone will now use much more data than before. See below.

We recently upgraded our software to more accurately distinguish between “Streaming media” and “web browsing.” As a result, you may find more of your internet usage falling into the “streaming media” category, including usage of Steam YouTube, Facebook Video, Hulu, Amazon Video, Apple TV, and “User Group” websites. This may affect you experience accessing these services when you have exceeded your data allowance”.

“Streaming media” counts against your data allowances whereas “web browsing” does not. Over the years, many content providers have changed their delivery methods, making it difficult for us to distinguish between “streaming Media” and “web browsing”. To address this, we have his historically errored on the side of classifying certain “streaming media content as “web browsing content.” I hope this information has been informative, if you have any further questions or concerns please give us a call at 866.945.3258. Have a wonderful day.

Thank you for choosing ViaSat, provider of Exede and Wildblue internet services, as your internet provider. We appreciate your business.

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2017-02-17T16:36:44+00:00

Old Labs (VS1-329-L12FZ)

4281 Posts
4367 Reply Likes

Jose has indicated he's on the Exede 12-25 plan. The change you mention, Jon, only impacts those on an Evolution plan not those other plans.

Jose, send an email to exedelistens@viasat.com

2017-02-17T16:43:00+00:00

Flash

19 Posts
8 Reply Likes

Old Labs, how is data streaming counted differently by the 12-25 plan? How do I see what counts as data by this plan?

2017-02-17T16:45:35+00:00

Old Labs (VS1-329-L12FZ)

4281 Posts
4367 Reply Likes

All data counts on other plans - there's no distinction made between types of data.

Only the Evolution plans make a distinction.

2017-02-17T16:46:43+00:00

Gwalk900, Champion

451 Posts
471 Reply Likes

I thought that the algorithm change applied only to the Evolution plan?

In any event, websites themselves are in a constant state of change and those of us with data caps must change with it.

The old "I haven't changed a thing" may very well be true but that doesn't hold true for the websites we visit.

Having said that ... why not reduce the amount of data we use right at the source and keep an eye on the constant changes.

Installing certain browser extensions to block some website content can certainly increase our "data mileage".

This may require that you use a different browser for certain activities as not all extensions are available for all browsers.

Install AdBlock Plus to reduce the data used by Ads that we really don't want to see anyway:

https://adblockplus.org/

Install Flashblock to prevent flash objects imbedded in webpages:

https://addons.mozilla.org/en-US/firefox/addon/flashblock/

Now here is a big ... HTML5 video "pre-fetch" ... not to be confused with "auto-start" of videos.

Many sites now "preload" embedded video content so that the video is already loaded and ready to go ..... in the event that you MAY wish to view it ... and this one will eat your data alive without you even being aware of it ... no clues at all.

Install Flash Control:

https://addons.mozilla.org/en-Us/firefox/addon/flash-control/

Bottom-line: If you don't take control of your Network and connected devices .. they will take control of your limited data.

2017-02-17T16:57:43+00:00

Old Labs (VS1-329-L12FZ)

4281 Posts
4367 Reply Likes

Yes only Evolution - everything counts on other plans (except of course data consumed during a free zone if applicable to one's plan).

All indications are that the change was to include HTML5 media which was previously not being counted on Evolution - making the Flash Control suggestion particularly appropriate for everyone now.

3 years ago

Flash

19 Posts
8 Reply Likes

I am on the Essential 10 plan. I thought all plans were the same regarding what counts as data against the plan and what doesn't, but I guess I was wrong. In my plan the "Streaming media" data has always counted against data allowances, but recently Exede made some changes what is considered "streaming media" and many customers are using considerably more data than before and going over the data limit much earlier.

3 years ago

Flash

19 Posts
8 Reply Likes

GWALK900, thank you very much for your post!. Very informative. I was just about to google how do reduce data usage by the exact things you mentioned. I knew those caused a great deal of data usage but most of us don't give it a second thought until we've run out of data and are helpless. I hope more customers see this and helps them understand how to reduce data usage. Thanks again.

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2017-02-17T20:35:06+00:00

Gwalk900, Champion

451 Posts
471 Reply Likes

I'm 25 days in and have used 4.7 GB. Its usually less but I brought my Samsung Galaxy tab4 home from work for a recharge and didn't power it off.

2017-02-17T20:45:12+00:00

GabeU, Champion

2319 Posts
1419 Reply Likes

My folks have EVERYONE beat. Seven days in and 49MB used. Granted, all they (actually just my stepfather) do is Facebook and browsing baseball related sites, but they are on every day. It'll jump up when the next Windows updates are released, though.