data issues

  • 1
  • Problem
  • Updated 8 months ago
  • Acknowledged
  • (Edited)
For days our internet service has been horrible. Nothing will load and when it does it’s so blurry you can’t even see a half way decent picture. I reached out to customer service last night because I believe that if I have to pay over $200 a month for my service it should work. The rep said that our service should not be as bad as it is even if we have used our priority data. Following that she proceeds to tell me there is an outage and should be fixed within a few hours. 24 hours later we still can’t use our internet. I was confused by the outage bit since it’s been crappy for days. Why else can be done if customer service won’t even fix it???
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Jennifer Fowler Hayward

  • 12 Posts
  • 1 Reply Like
  • aggravated.

Posted 8 months ago

  • 1
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ExSatUser

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Jennifer. You could also say if this issue isnt resolved you will switch down to the lowest costing plan. You are paying way too much for that level of performance. I think something is broke somewhere either with your installation, modem firmware, wifi, etc. So if they dont do anything, use your pocketbook as a response.
Photo of Jennifer Fowler Hayward

Jennifer Fowler Hayward

  • 12 Posts
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Thank you. We literally have only used 16 gigs in the past two weeks. We quit trying.