Data gone, where did it go? And yes, we've read and acted on the suggestions for limiting usage.

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  • Updated 3 years ago
My husband and I have lived with wild blue since moving to the boondocks over a year and half ago.  After some initial mistakes with automatic updates and downloads in our first month, we have been able to live within our limits. We check usage every day, we do not stream movies or music, we do not do facebook and have turned off autoplay for videos on our browsers...  

And yet, today, between 6:30 am and about 2:30 pm we lost 8.5GB of data - doing the same thing, internet-wise, that we do absolutely every day.  Our computers are scanned daily for malware and viruses and we have never found any viruses.  What gives?
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Sarah Ohmann

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Posted 3 years ago

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Exede Kimberly

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Hello Sarah, many things can account for this type of mysterious usage. If you can send your info to, I can take a look at your data traffic with you to track down the culprit. Look forward to hearing from you. Thanks!
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Sarah have you read the post by Kentuckienne . Viruses, trojans, worms ... what ghosts might be lurking in your machine? Because something might be hidden away and maybe your antivirus software isn't finding it. Just a thought.
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Sarah Ohmann

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Well, if antivirus programs (and we have two, as well as malwarebytes) can't find viruses, i don't know where that leaves us - but we have never - never- turned up anything on a scan.
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Starring Matter

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That there might be part of the problem, you can't run two anti-virus programs at the same time.  They spend more time fighting each other, than malware, essentially leaving you unprotected.

Regardless, an anti-virus program is no better than the people using it, if you tell it to allow something, it allows it.  

Of course, not saying that is your problem, but, if you do have two anti-virus programs installed on the same computer, you have a problem. 
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Glen Goldberg

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Also, check to see if someone is using your WIFI that you're unaware of.  That can use up a lot of data in no time!!