I switched to exceed from wild blue and have nothing but data restriction every day. We had two teenagers that gamed a little with limited time on wild blue with less problems. The teenagers are gone then switched to Exceed at 10gb plan. We decided to upgrade as we still had severe restrictions just days into the new cycle. Now last night I even bought 3 more gb and shut the computer down and this morning it's gone. I have added ad blockers, deleted the cashe adjusted hidden security to restrict down loads during the free 12-5 time and still no relief. We do not stream, or download files except from an attorney and Facebook and Craigslist. We did purchase a new computer a lenovo so looking for an answer. I even tried to download a satellite tracker but it won't download due to 100% of 18 gb used in 4 days.
I have the same problem. I even use data with the modem unplugged. EXEDE has a problem and it better get fixed quickly. I have called 6 times, yes 6 to no avail. Every time I call they say there;s no way you could have used 17gb of data in the first 2 days of my billing cycle. (I know that) all they keep doing is giving me data. This is not fixing the problem. There's just me and my husband using it. He uses it very little, I use it for work. We have never gone over our data in a whole mon th and now we have in less than a week. Everything we have is exactly the same thing we've had ever since we got exede. This is an EXEDE PROBLEM. By the way your customer service supervision is ridiculous. Somebody was supposed to call me back 3 different times. Do you think anybody has called me back????? NO!!!!! I'm ready to just get rid of it. I have to have internet for work and unfortunately I live in the country and have limited choices. I will NOT continue to do this every month. It's ridiculous. Somebody needs to get this fixed TODAY!!!!!
We have the same problem. We have been using Exede for some time but starting Dec. 2015 our data just seems to disappear. Even cutting back on our internet time did not help. The only solution we have found that helps (so far) is to disconnect the modem when not in use. It was turning into a full-time job keeping track of the data usage and I still could not find out what was causing the data loss. We started disconnecting the modem from the router when not in use and so far things are back to normal.
I have the same problem...I finally got through to them on the phone; since they have higher than usual call volumes. Now I know why. I changed my plan, called my router company and changed my passwords--even though we have no neighbors that could be hacking our internet. Our data is being used up at times we are not even home and overnight as it seems everyone else's. I am looking for another company. I have emailed several times and I get a confirmation email but no answers after that. They refuse to call me, and I never had a problem prior to them switching to Exede. I didn't have a choice they switched me to exede from Wild blue. Noone in my family games or streams music or movies; it is strictly face book, or browsing the web. I can not do a live chat because it kicks me off due to not enough data! Exede sucks and they refuse to help their customers, but they raise their prices frequently!
unplug the lan cable from the back of the modem and leave it unplugged for several hours, then log in to https://my.exede.net/dashboard from a cellphone and see if any data is missing , if so the problem is not on your end. make sure ALL devices and other equipment are powered OFF