Data gone over night 10GB switch to 15GB gone the next bought 3 more total 18 GB gone in 3 days

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I switched to exceed from wild blue and have nothing but data restriction every day. We had two teenagers that gamed a little with limited time on wild blue with less problems. The teenagers are gone then switched to Exceed at 10gb plan. We decided to upgrade as we still had severe restrictions just days into the new cycle. Now last night I even bought 3 more gb and shut the computer down and this morning it's gone. I have added ad blockers, deleted the cashe adjusted hidden security to restrict down loads during the free 12-5 time and still no relief. We do not stream, or download files except from an attorney and Facebook and Craigslist. We did purchase a new computer a lenovo so looking for an answer. I even tried to download a satellite tracker but it won't download due to 100% of 18 gb used in 4 days.
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Sandy Anderson

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Posted 1 year ago

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Diana, Viasat Employee

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Hi Sandy,  I'm sorry to hear about your data issue.  Please send an email with your account and contact information to exedelistens@viasat.com.  We.'' be happy to review the account and track the data.  Thanks.
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Sandy Anderson

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Having issues resetting password due to no data to retrive account number.
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Britt McAllister

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Do you have a router or is it just your modem straight to your computer
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Sandy Anderson

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we have a router with two computers and a printer. No close neighbors nearest is 3/4 of a mile away.
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GabeU, Champion

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Windows 10 computers?  
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Sharon Pool Barron

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I have the same problem. I even use data with the modem unplugged. EXEDE has a problem and it better get fixed quickly. I have called 6 times, yes 6 to no avail. Every time I call they say there;s no way you could have used 17gb of data in the first 2 days of my billing cycle. (I know that) all they keep doing is giving me data. This is not fixing the problem. There's just me and my husband using it. He uses it very little, I use it for work. We have never gone over our data in a whole mon th and now we have in less than a week. Everything we have is exactly the same thing we've had ever since we got exede. This is an EXEDE PROBLEM. By the way your customer service supervision is ridiculous. Somebody was supposed to call me back 3 different times. Do you think anybody has called me back????? NO!!!!! I'm ready to just get rid of it. I have to have internet for work and unfortunately I live in the country and have limited choices. I will NOT continue to do this every month. It's ridiculous. Somebody needs to get this fixed TODAY!!!!!
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pearl

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We have the same problem. We have been using Exede for some time but starting Dec. 2015 our data just seems to disappear. Even cutting back on our internet time did not help. The only solution we have found that helps (so far) is to disconnect the modem when not in use. It was turning into a full-time job keeping track of the data usage and I still could not find out what was causing the data loss. We started disconnecting the modem from the router when not in use and so far things are back to normal.
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Gwalk900, Champion

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Pearl,

The fact that the data loss stops when you disconnect the Modem tends to make a case that something  within your network is using the data, we just don't know what ... yet.

Here is a repost of a reply I had posted previously. Hopefully it will provide you with a roadmap of sorts of how to approach your loss of data.


There are many background processes that use large amounts of data. There has been a change in the way the Microsoft presents updates across the board as "roll[-ups".

Many more websites now have auto start videos and now more are doing a "pre-fetch" on their clips. About all you can do is install ad-block, flash-block and now Flash Control to ease the per-fetch issue.

Then we get into routers and wireless security.

There have been three notable security issues reported by Cisco, Netgear and D-link that need to be patched by router firmware updates. It really is a jungle out there.

Additionally a security audit should be done to insure that certain things are done:

> Default username and password for the routers GUI is changed<

>All guest accounts are disabled<

> Remote Access is disabled<

>Wireless encryption at least to the WPA2-Personal standard in enabled on all available freque ncies<

> WPS is disabled<

> All internal cloud and sync functions are disabled<

>All internal "Services" be disable or reviewed for data cost/benefit<


For Windows computers I suggest that you install the free version of Glasswire so that you can more easily track usage of both programs and processes.

www.glasswire.com.

Suggested settings:

(Click on pictures for larger images)

Output results:

It is important to remember that Glasswire will only track and report the usage on the single computer upon which it is installed. Multiple computers will require that Glasswire be installed on each machine and the data correlated.

Due to privacy issues your ISP is not going to track your data usage in anything more than a general way with out a court order.

If you choose to "Network" your connection the responsibility of administering and securing that Network falls on you, not your ISP.

Glasswire will truly help on the Windows computer within your Network but the wireless channels are a more difficult matter.

Do NOT overlook wireless printers. Depending on settings and permissions they can use massive amounts of data if allowed to update their software s uite. Some of the HP printer driver/software bundles can run into the 100's of MB's

There recently was a Hughesnet user who found that a misconfiguration of her printer was allowing her husbands laptop to access the Network using the printer as a wireless access point. This was during periods where is 'net access was curtailed due to excessive usage. His computer searched out available connections and connected automatically.

In other hardware related issues. Nvidia, one of the major graphic chip/card manufactures as constructed their latest video  card driver to collect and share "telemetry" with the company. This is said to be using large amounts of data.

Windows 10, in addition to "forced updates" in most cases also collects telemetry data and shares it with Microsoft. This behavior can also be found in Win7 and 8.1 depending on what Win Updates you have installed over the last several months.

I suggest that you check the capabilities of your present router to see if it allows the tracking of usage by device.

Every byte of data that you use HAS to go through your router so that is the most central point for you to monitor your usage as a counterpoint to usage claimed by your ISP.

If your router does not have this capacity I strongly urge you to get one that does.

As an example here are some screenshots of my Asus RT-AC3100 and its "Traffic Analyzer" function:

Usage by date and device:


By Statistics:


The 3100 may be a little pricey for some budgets but there are less expensive models that also have the Traffic Analyzer function so read the specs carefully to be sure you are getting a model with this important feature.

At times you can find factory refurbs with full warranty's available at considerable savings at places like newegg.com among others.



                

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Deku, Champion

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one question... how on earth do ya get those big big big mbps??? also which plan are ya on???
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GabeU, Champion

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Tirzy, 

Those aren't speeds in the graphics, but rather actual data usage.  
  
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Deku, Champion

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@GabeU oh ok thanks for the info :)
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Jodi Kirchner

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I have the same problem...I finally got through to them on the phone; since they have higher than usual call volumes. Now I know why. I changed my plan, called my router company and changed my passwords--even though we have no neighbors that could be hacking our internet. Our data is being used up at times we are not even home and overnight as it seems everyone else's. I am looking for another company. I have emailed several times and I get a confirmation email but no answers after that. They refuse to call me, and I never had a problem prior to them switching to Exede. I didn't have a choice they switched me to exede from Wild blue. Noone in my family games or streams music or movies; it is strictly face book, or browsing the web. I can not do a live chat because it kicks me off due to not enough data! Exede sucks and they refuse to help their customers, but they raise their prices frequently!
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GabeU, Champion

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What devices do you have connected to the service, including non computer related devices like satellite TV receivers and Smart TVs?  
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Jodi Kirchner

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We have direct tv but no smart tv's
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GabeU, Champion

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Well, I'm sure you have more connected than just a DirecTV receiver, as you are probably using some device to post on here.  Computers?  Windows or Apple based?  Any smart phones or tablets?  

With regard to the DirecTV receiver, they can use all kinds of data that you can't control, and sometimes a LOT of it.  I don't know what the policy is with Exede, but I their main competitor, who I have, recommends against connecting a DirecTV receiver because of that uncontrollable data usage.  They can use data to update the guide and program descriptions, and they'eve even been known to download the instant watch films that are sometimes available instead of downloading them through their dish like they normally do.  
I would recommend severing that DirecTV connection first and foremost.  It would't surprise me if that is what is using your data.  If your Exede and router are on, that DirecTV receiver can use them, even if the receiver is off, as it's really not off, but in standby mode.  
 
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Jodi Kirchner

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Direct tv is the only access we have for tv. We live in the middle of no where Nd only get satellite services. We have. Laptop our smartphones are turned off at night. And we use Windows. The customer service person I talked to said with what we are doing online we should not be using all of our data...it's a joke when it's being used Nd we are not home...I take the laptop to air with me. The phone leave the house Lso.
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GabeU, Champion

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Perhaps you are misunderstanding me.  I'm talking about the things connected to your Exede service.  If the DirecTV receiver is not connected to your Exede service then it's nothing to worry about with regard to that.  If it is connected to your Exede service then it certainly IS something to be concerned with and you should disconnect it from your Exede service.  

What you do online most likely doesn't have anything to do with it.  What your devices that are connected to Exede are doing on their own, without you knowing, is most likely the problem.  
 
(Edited)
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James

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unplug the lan cable from the back of the modem and leave it unplugged for several hours, then log in to https://my.exede.net/dashboard from a cellphone and see if any data is missing , if so the problem is not on your end. make sure ALL devices and other equipment are powered OFF
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Jim16, Champion

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Wasn't Wildblue a much slower platform?  Going from a couple of mbs to 12mbs will use a lot more data?