Data disapearing

In 3 days, according to Exede's data calculator, we have used 6.5 gigs of data. My daughter watched an episode an a half of an hour long show last night and the day before I streamed all of 5 minutes of Pacific Rim to see if my grand daughter would watch this. Considering how much internet time and streaming one should be able to do with with that much data, one would think we sat on our computers all day and streamed content. 2.4 gigs disappeared in one day and we didn't stream anything. My daughter was on the internet for an hour doing work for Allstate that didn't use any streaming at all. I am sick of the answer always being'you were streaming' Umm, when? Is it possible watching a DVD on an Xbox360 is causing this? It is the only thing different we have been using. Any answers would be great since I am about to 86 my service. The lack of real customer service is frustrating and definitely on par with Comcast's idea of service. Any ideas?

Waterpixe70

65 Posts
9 Reply Likes
Fed up.

Posted 3 years ago

3 years ago

Waterpixe70

65 Posts
9 Reply Likes

This is a close snap shot as to what my household does in a month.

Data Usage CalculatorUse this tool to learn how different online activities affect your monthly usage. Make sure to include all devices and activities from your household.
Reset Estimated Total Monthly Usage 9.51 GB
Web Surfing Hours Per:Month Day 22 Hours Per Month0.39 GBHide ExamplesTime spent searching, shopping, reading news, banking, etc. on the web. This does not include social networking or streaming video.
Emailing Emails Per:Month Day 900 Emails Per Month0.02 GBSee Examples
Social Networking Hours Per:Month Day 44 Hours Per Month2.19 GBSee Examples
Streaming Video Hours Per:Month Day Video Quality:SDHD8 Hours Per Month6.00 GBHide ExamplesTime spent streaming video files from Netflix, YouTube, Hulu, etc.99
Streaming Music Hours Per:Month Day 8 Hours Per Month0.76 GBSee Examples

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2015-05-15T18:56:46+00:00

Exede Lindsey

1827 Posts
163 Reply Likes

It was a pleasure speaking with you Annalisa, I’m glad we
were able to get your usage issue sorted out for you. Please feel free to email
for any future questions.

2015-05-15T19:46:44+00:00

Waterpixe70

65 Posts
9 Reply Likes

Thank you for your help, discovering devices that were unknown to me on my network was quite a shock. Unless someone has some sort of WPS scanner going all the time, they should be gone from the network since I changed the password. I will check back to be sure they' re gone. If some how they're not, I will change the password again and refrain from using the WPS button to set up extender. Thanks again, I appreciate your help.

2015-05-15T20:09:30+00:00

Knight Rider

957 Posts
536 Reply Likes

http://www.nwitimes.com/business/columnists/april-miller-cripliver/bits-bytes-the-difference-between... is an article about the different security levels for wireless and also information about WPS.

2015-05-15T20:16:06+00:00

Exede Lindsey

1827 Posts
163 Reply Likes

Thank you Knight Rider for providing that article. That is a great link to better explain the different types of wireless security between WPS, WPA, WPA2. Kudos Sir!

3 years ago

Exede Lindsey

1827 Posts
163 Reply Likes

Hello Annalisa, I can understand how frustrating it is watching your data deplete without knowing what the data is actually being used for. I would be more than happy to take a look at your account and see if I can identify exactly were data may be going or if there may be a possible internal issue. Please feel free to send your contact and contact information to exedelistens@viasat.com. Thank you for posting

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