Data did not reset at billing cycle - is it not OK to turn off the modem?

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We turn our modem off when we are not using the system. We have very good reasons for doing this, and our installer absolutely assured us this would not be a problem! However, our data did not reset two days ago at the billing cycle. It still shows *all* last month's usage (5.6GB), and the amount showing available is still 14 GB (our 10 GB plus the four GB "extra" we received after we reported unidentified data usage we were sure was not ours, coincidentally, on the first day of the *last* billing period). This month, we wanted to be absolutely sure there were no first-day issues, so we left the modem off for another day! However, when we turned it on, we found no usage (and my router monitor confirms this) - but also no data re-set. What's up?

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JenniB15

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Posted 3 years ago

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Gwalk900, Champion

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The Modem and the Gateway are in constant communication. That communication is going to include ... Command & Control signals as well as data used and remaining being communicated back and forth between the terminal and the Gateway. The reporting is not "real time" so it is possible, even likely that data being used by unseen processes for example will not be reported to the Gateway and then displayed in your usage meter until sometime after the fact.

Power off the modem breaks that communication chain and increases the delay until sync is re-established.

Frankly, you would be better served by leaving the modem powered up and free to keep in sync with the Gateway but limit your exposure by disconnecting the LAN cable from the rear of the modem.

Disregard the address as these graphics were prepared for something else but .....:

The path for full connectivity:


Disconnecting the Ethernet cable between the Router and the Modem gives you this:


All of your devices are isolated from the net on the WAN side of your Network but are free to communicate with all devices locally on your Networks local side.

At the same time it maintains the "Loop" that exists between the Modem and the Gateway that allows Command & Control to remain established:


The above will limit your usage exposure to zero while allowing the most up to date data info being displayed.

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JenniB15

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I *have* powered-down and rebooted the modem *twice* this morning, before taking the screenshots and asking this question (saw on another thread to do that, yes I searched first). It did not make the data re-set.

We are NOT going to leave the modem powered-up because I have read too much about these "unseen processes." If the modem is powered-down, there will be no "unseen processes" sucking our data. I have obtained an ASUS router as you suggested in another thread (screenshots below), and it confirms there were no "unseen processes."

As I said, we have very good reasons (other than the above) for not leaving all our electronics on at all times. We are off-grid, and choose to conserve energy rather than run a fossil-fuel generator. We were assured by our installer that powering-down would not be a problem *at all*, and that it would just re-synchronize when we powered-up again. If this is not the case, we need to know that NOW. gwalk, you have been very helpful, but I think I need to hear from an Exede employee here...



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Christine Conrad, Champion

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The Exede modem may take up to several hours to do the meter updates, although normally it updates every 15 minutes. Jenn, if you have left your modem powered up for more than 15 minutes, it should show that your meter did reset.
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Old Labs (VS1-329-L12FZ)

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As I recall (it's been awhile since discussed previously), the eSVT tool is even further delayed in it's usage reporting and eventually catches up. You may want to check the usage reported by your account page(s) rather than what the eSVT tool reports. That one (the original usage meter) tends to resynchronize it's count once power is restored to the modem.
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JenniB15

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Good suggestions. I *think* I had it powered up for about 20 minutes the second time, but I am not sure. Now I have the modem powered-up, but disconnected from the router. I will report back later.
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Gwalk900, Champion

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Jenni,

How do you like the Asus router?

Are you running the stock Asus firmware or did you install the asuswrt-merlin firmware?


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Joey

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I came here to ask the same question; paid a bill yesterday and my.exede.net is still showing my old data usage from the previous billing period.

I can't leave the modem powered up all the time for power reasons (off grid).
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Sandy Ack

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I'm in the same boat. Off grid. Did anyone solve your problem?
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Markgc, Champion

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I turn mine off every night and I don't seem to have any issues.  It might just take a while to sync up.
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JenniB15

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OK, thanks everyone!! It has re-set now (0.00 GB used of 10 available). So the answer is, if you want it to re-set without using data, unplug the CAT5 cable between the modem and router, and turn on the power to the modem for awhile (looks like it has been on less than 30 minutes). For us off-gridders, that's not a big power hit, especially of done during the daytime when the solar modules are producing.

Gwalk, I like the ASUS router a lot. I got the AC1900, from Newegg. I am just running the stock firmware. I am still finding my way around the user interface. Do you run the asuswrt-merlin firmware, and if so, what are the advantages?
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Gwalk900, Champion

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I run the Merlin firmware.

Unlike some of the other third party firmware's that can be "radical" in nature the Merlin firmware is very stable, nothing extreme and tends to beef up the Asus functions.

It has been a number of months since I got my 3100 and I didn't get any screenshots but memory says that the Merlin firmware made some positive changes to the Traffic Analyzer display functions.

It takes a while to sort through all the routers display options.

 

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JenniB15

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I tend to leave the screen set on the traffic analyzer. Of course, it logs me out and I have to log back in. Are there other display options you find particularly useful? And, if I decide to download the Merlin firmware, can you tell me where to find the download and instructions? Thank you.
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Gwalk900, Champion

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Here is the Merlin home page:

https://asuswrt.lostrealm.ca/


From the Features page, one thing that has value to us is:

>Enhanced traffic monitoring: added monthly, as well as per IP monitoring<

That "Per IP" is the big one.

Example, I bring my Samsung Galaxy Tab4 home from work for a charge or fire up the Wife's iPod .. those things hard to tame.

Here is a recent:

Note the "daily" setting at upper right, date range at mid center and modification to add daily usage totals.


After having done that .. a click on the Statistics tab while in "all" mode (upper right_ shows overall usage and usage times:



You can either click on one of the connected devices in the lower area OR in the upper right click the "down arrow" and select an individual device:



That will depict hours of activity of an individual device (selected top right)

Displayed center

Destination bottom.

There are other views available but these will allow you to track Who, What, When, Where and How Much and that is at the very center of living with a data cap.

The Merlin firmware does nothing radical, it just enhances or adds detail to the original Asus programing.

More detail, stable, nothing scary.

Remember to get the single download (not ALL of them) for your model.

There is no problem going back to the original stock Asus firmware if you prefer.

The Asus models keep a "backup" in a separate chip so "bricking" the router is not an issue if a update goes bad. (improper version or a power failure half-way through the process) They really have made tons on progress in this regard.

 

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JenniB15

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Hmm, I am trying to download the firmware, but I seem to be too incompetent to do it. I downloaded a folder from the AC1900 page (the only thing I could find), and all I got was an empty 1 KB folder. I downloaded the text, and it says "The RT-AC1900 (and RT-AC1900P) uses the same firmware as the RT-AC68U." Now does that mean I have to go and download the firmware for the AC68U? Wow, there are a HUGE number of files on the AC68U page. Do I download only the most recent one? Then how do I install it... when I do my printer, the machine goes and gets the firmware, and I don't really have to know what to do, LOL. Thanks for any help!
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Gwalk900, Champion

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Hi Jenni,

Sorry for the slow reply, it got rather busy around here yesterday.

You would want the very latest file:

Look at the size of the file. Select carefully here or you may download every version made since Day One.

I would create a destination folder on my desktop to hold the file. It will come in the form of a zip file ... that is to say that the file is compressed (zipped).

In your Windows 7 machine it should have the capacity to unzip the file within that folder you created on your desktop. Once unzipped other files will appear in the folder:

There is a CHANGELOG text file that list all the changes from one version to the next.

The README has installation instructions among other things.

Mine read as this:


Installation
------------
Simply flash it like any regular update.  You should not need to
reset to factory defaults (see note below for exceptions).
You can revert back to an original Asus firmware at any time just
by flashing a firmware downloaded from Asus's website.

If the firmware upgrade fails, try rebooting your router to free
up sufficient memory, without any USB disk plugged in,
then try flashing it again.

NOTE: resetting to factory default after flashing is
strongly recommended for the following cases:

- Updating from a firmware version that is more than 3 releases older
- Switching from a Tomato/DD-WRT/OpenWRT firmware

If you run into any issue after an upgrade and you haven't done so,
try doing a factory default reset as well.

Always read the changelog, as mandatory resets will be mentionned
there when they are necessary.

In all of these cases, do NOT load a saved copy of your settings!
This would be the same thing as NOT resetting at all, as you will
simply re-enter any invalid setting you wanted to get rid of.  Make
sure to create a new backup of your settings after reconfiguring.



I would recommend that you do the firmware update from a computer that is connected by wire, not by wifi.

I suggest that you also have your routers PDF manual handy just incase you do have to factory reset and need instructions on how to do that (recommended if more that 3 jumps in update version as posted above)


Once the zip file is downloaded to your desktop destination folder, click on the xxxxxx.zip file icon to "unzip" it.

The added files will the be visible. Read the README and CHANGELOG text files and know the location of the TRX file.

Open the Routers GUI, At the very top you will be able to read your present firmware version:

You will find that the numbers above (circled in red) are a link. Clicking the link will open the following page:

You will want to use the highlighted browse button to navigate to your destination folder/unzipped file and finally to the TRX file that IS the firmware.

Once that path shows in the "window", click the UPLOAD button to the right of the line to perform the upgrade flash.


It reads a lot worse than it is :)

I'll try to check back later and see how you made out.

One thing. ...

I would write down all the setting changes that you may have made ... username/password, any and all changes that you may have made when you installed the router.

 



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JenniB15

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Thank you for the detailed and precise instructions. Worked like a charm. I hope this thread will be useful for anyone wanting to monitor their traffic!

I am glad to have done it near the beginning of a billing period, as it did erase the previous usage data. Is there a way to archive the usage data to disk from this version?

Thanks for your help!
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JenniB15

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BTW, I did do the factory reset, and then put my settings back in. It appeared this was necessary as I was upgrading from a stock firmware version.
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Gwalk900, Champion

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To the best of MY knowledge there is no way to archive the data.

I live out in the sticks and the power blinked off. Lost 4 months router data and I was working on a project that needed the data. Grrrrrr.

After doing the reset, check your active firmware version at the top of the page to make sure it coincides with the intended merlin version.

 

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JenniB15

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I did check the firmware version after, and it is the updated one I downloaded. Thank you.
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Gwalk900, Champion

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Remember you have to dig a little for some of the features:


Followed by:

Gives you a date range with Daily Totals with per device usage for the day listed below:


A trip to the Statistics tab give daily be DATE (selectable) for ALL usage:




But you can also select a specific device for a given day and see the hours that usage occurred and what application were active and how much data each application used.




Sifting through the data is where you can find the "rogue" devices and programs/processes.

Then you know which device and what application on that device needs a closer look at its settings.



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JenniB15

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Thanks! I've already explored to see some of the differences between this firmware and the original version.

You said you live in a remote location? Are you off-grid? FYI, I am off-grid in eastern Oregon, about half way between Bend and the Idaho line. We do have DSL access here (and are keeping it), but it's a nominal 1.2 Mbps at best, and we're at the end of the line in an area with "permanent bandwidth exhaust." So the satellite allows us to do some things that require speed.
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Gwalk900, Champion

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Not off grid but nearly in the Drink.

I'm along the west Michigan shoreline about where the red dot is on the beam map.