Data did not reset at billing cycle - is it not OK to turn off the modem?

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We turn our modem off when we are not using the system. We have very good reasons for doing this, and our installer absolutely assured us this would not be a problem! However, our data did not reset two days ago at the billing cycle. It still shows *all* last month's usage (5.6GB), and the amount showing available is still 14 GB (our 10 GB plus the four GB "extra" we received after we reported unidentified data usage we were sure was not ours, coincidentally, on the first day of the *last* billing period). This month, we wanted to be absolutely sure there were no first-day issues, so we left the modem off for another day! However, when we turned it on, we found no usage (and my router monitor confirms this) - but also no data re-set. What's up?

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JenniB15

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Posted 2 years ago

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Gwalk900, Champion

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The Modem and the Gateway are in constant communication. That communication is going to include ... Command & Control signals as well as data used and remaining being communicated back and forth between the terminal and the Gateway. The reporting is not "real time" so it is possible, even likely that data being used by unseen processes for example will not be reported to the Gateway and then displayed in your usage meter until sometime after the fact.

Power off the modem breaks that communication chain and increases the delay until sync is re-established.

Frankly, you would be better served by leaving the modem powered up and free to keep in sync with the Gateway but limit your exposure by disconnecting the LAN cable from the rear of the modem.

Disregard the address as these graphics were prepared for something else but .....:

The path for full connectivity:


Disconnecting the Ethernet cable between the Router and the Modem gives you this:


All of your devices are isolated from the net on the WAN side of your Network but are free to communicate with all devices locally on your Networks local side.

At the same time it maintains the "Loop" that exists between the Modem and the Gateway that allows Command & Control to remain established:


The above will limit your usage exposure to zero while allowing the most up to date data info being displayed.

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JenniB15

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I *have* powered-down and rebooted the modem *twice* this morning, before taking the screenshots and asking this question (saw on another thread to do that, yes I searched first). It did not make the data re-set.

We are NOT going to leave the modem powered-up because I have read too much about these "unseen processes." If the modem is powered-down, there will be no "unseen processes" sucking our data. I have obtained an ASUS router as you suggested in another thread (screenshots below), and it confirms there were no "unseen processes."

As I said, we have very good reasons (other than the above) for not leaving all our electronics on at all times. We are off-grid, and choose to conserve energy rather than run a fossil-fuel generator. We were assured by our installer that powering-down would not be a problem *at all*, and that it would just re-synchronize when we powered-up again. If this is not the case, we need to know that NOW. gwalk, you have been very helpful, but I think I need to hear from an Exede employee here...



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Christine Conrad, Champion

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The Exede modem may take up to several hours to do the meter updates, although normally it updates every 15 minutes. Jenn, if you have left your modem powered up for more than 15 minutes, it should show that your meter did reset.
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Old Labs (VS1-329-L12FZ)

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As I recall (it's been awhile since discussed previously), the eSVT tool is even further delayed in it's usage reporting and eventually catches up. You may want to check the usage reported by your account page(s) rather than what the eSVT tool reports. That one (the original usage meter) tends to resynchronize it's count once power is restored to the modem.
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JenniB15

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Good suggestions. I *think* I had it powered up for about 20 minutes the second time, but I am not sure. Now I have the modem powered-up, but disconnected from the router. I will report back later.
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Gwalk900, Champion

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Jenni,

How do you like the Asus router?

Are you running the stock Asus firmware or did you install the asuswrt-merlin firmware?


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Joey

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I came here to ask the same question; paid a bill yesterday and my.exede.net is still showing my old data usage from the previous billing period.

I can't leave the modem powered up all the time for power reasons (off grid).
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Sandy Ack

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I'm in the same boat. Off grid. Did anyone solve your problem?
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Markgc, Champion

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I turn mine off every night and I don't seem to have any issues.  It might just take a while to sync up.
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JenniB15

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OK, thanks everyone!! It has re-set now (0.00 GB used of 10 available). So the answer is, if you want it to re-set without using data, unplug the CAT5 cable between the modem and router, and turn on the power to the modem for awhile (looks like it has been on less than 30 minutes). For us off-gridders, that's not a big power hit, especially of done during the daytime when the solar modules are producing.

Gwalk, I like the ASUS router a lot. I got the AC1900, from Newegg. I am just running the stock firmware. I am still finding my way around the user interface. Do you run the asuswrt-merlin firmware, and if so, what are the advantages?
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Gwalk900, Champion

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To the best of MY knowledge there is no way to archive the data.

I live out in the sticks and the power blinked off. Lost 4 months router data and I was working on a project that needed the data. Grrrrrr.

After doing the reset, check your active firmware version at the top of the page to make sure it coincides with the intended merlin version.

 

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JenniB15

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I did check the firmware version after, and it is the updated one I downloaded. Thank you.
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Gwalk900, Champion

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Remember you have to dig a little for some of the features:


Followed by:

Gives you a date range with Daily Totals with per device usage for the day listed below:


A trip to the Statistics tab give daily be DATE (selectable) for ALL usage:




But you can also select a specific device for a given day and see the hours that usage occurred and what application were active and how much data each application used.




Sifting through the data is where you can find the "rogue" devices and programs/processes.

Then you know which device and what application on that device needs a closer look at its settings.



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JenniB15

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Thanks! I've already explored to see some of the differences between this firmware and the original version.

You said you live in a remote location? Are you off-grid? FYI, I am off-grid in eastern Oregon, about half way between Bend and the Idaho line. We do have DSL access here (and are keeping it), but it's a nominal 1.2 Mbps at best, and we're at the end of the line in an area with "permanent bandwidth exhaust." So the satellite allows us to do some things that require speed.
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Gwalk900, Champion

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Not off grid but nearly in the Drink.

I'm along the west Michigan shoreline about where the red dot is on the beam map.