Data Caps

  • 1
  • Question
  • Updated 3 months ago
  • Acknowledged
Photo of Chaim Isaac Lipschitz

Chaim Isaac Lipschitz

  • 39 Posts
  • 55 Reply Likes

Posted 3 months ago

  • 1
Photo of ExSatUser

ExSatUser

  • 2479 Posts
  • 1467 Reply Likes
And there it is....
Photo of Old Labs

Old Labs

  • 799 Posts
  • 792 Reply Likes
No.
Photo of Admiral Korbohuta

Admiral Korbohuta

  • 449 Posts
  • 214 Reply Likes
In a word, no.
Photo of Oliver

Oliver

  • 344 Posts
  • 109 Reply Likes
Great time for Viasat to tougt in a press release that's it's plans are unlimited*
Photo of ExSatUser

ExSatUser

  • 2476 Posts
  • 1466 Reply Likes
Lol
Photo of Ian

Ian

  • 38 Posts
  • 8 Reply Likes
Yeah, that was a bunch of fancy words with no substance. Predatory ISP. I am continually impressed by Viasat's audacity and can only speculate that the only reason the FCC/FTC don't sanction these two sat providers is due to government contracts.
Photo of Oliver

Oliver

  • 344 Posts
  • 109 Reply Likes
Well the Viasat stock is at a 6 year low now.....
Photo of GabeU

GabeU, Champion

  • 2602 Posts
  • 1614 Reply Likes
Like I say of those asking the same of my own ISP, I certainly hope not.  Streaming would be the number one activity performed by those who no longer have to prioritize their activities because of a real or "prioritization" data cap.  It'd be like trying to put 100,000 cars per hour down a road designed for 10,000.  It would be awful, making things even worse than the increase in data traffic that will already occur due to more people being home.  
Photo of SirXena Tegila

SirXena Tegila

  • 10 Posts
  • 5 Reply Likes
The problem is the caps get hit early in the month for many, like us, without ANY streaming due to mandatory autoupdates on windows 10 and certain Android apps etc. Now we have a college student and a 2nd grader who now have to do online schooling and there IS no other option here. Spectrum is giving free internet if it's available for households with students but it's not available, nor can we use our cellphone data at home, which would be plenty for that purpose.
Photo of Danielle Dugan

Danielle Dugan

  • 1 Post
  • 0 Reply Likes
This^^^ except we have 5 kids... 4 in school, young. Having to do homeschooling facetime stuff for all of them. With a cap I dont know what we will do. We have the highest I think as far as the unlimited up to 150 then prioritized. We too live where there is no cell phone reception. And there are other options that we tried before viasat. All satellite though and their customer service was terrible and prices. We love viasat for the best prices we can get and for the great customer service. But at a time like this how do u choose how to prioritize? Is there a way? We would have have been with viasat for 2 or 3 years and been completely fine with what we have but now we will run out extremely fast and no way for the kids to do their schooling. Not like we can drive and go to the library or go sit somewhere and use my cell data or a public wifi. Soon we wont be able to leave our houses even. We live in the boonies with a home phone and really rely on our internet to connect with the outside world. We will NEED it to know what's going on. What can be done?
Photo of Old Labs

Old Labs

  • 799 Posts
  • 792 Reply Likes
The first step is conserving what you already have:

  • Start by Googling how to set metered mode connections for your operating system(s) - this can be done for Windows or Android relatively easy. Sadly it appears Apple hasn't made much progress in this area.
  • Ensure you have a good ad blocker extension for your browsers or use the Viasat Browser which comes with an ad blocker already installed. AdBlock Plus or UBlock Origin are frequently recommended (I prefer the latter).
  • If your browser supports it, turn off auto playing of videos. The Viasat Browser has this feature as well as some minimal ability to prevent wasteful preloading of videos by web sites.
  • Ensure that you don't have DirecTV or DIsh accessing your Viasat connection in any way whatsoever. If you have a connection to either - kill it immediately.
  • Stop streaming for entertainment purposes.
  • Go through all of your applications and make sure they are not set to automatically update.
You'll need to research how to do many of those things for your own environment and each device.
 
Just those few things alone may allow you to survive off your data allotment during tough times and reinforcing to everyone in your household that you're on a strict data budget.

There are some bigger hammers in the toolbox but most will require some technical knowledge and a willingness to dig deep. There's no Easy Button and it starts by analyzing exactly what is using your data. It's not so much what you are doing but what is being done on your behalf and without your knowledge whether that be a specific application or wasteful web sites that think data grows on trees.

There used to be a number of very detailed discussions here about conserving data. You probably search to find them. 

Unfortunately, many old timers here have fled this forum and those discussions primarily because the naysayers refused to listen to the advice.

But some of us are still around and living off 12GB data caps (although my 12 GB is now used to supplement my wireless solution). We stand ready to assist those who keep an open mind and ask specific rather than generic questions and provide us with some insight regarding their environment (operating system & version, browser and version, applications, etc.)

Start a new conversation asking specific questions how to conserve data after investigating the bullet points - all the advice given would be lost here in the ongoing complaints about data caps.

You can also go over to the HughesNet Community and browse some of the pinned data management tips/suggestions at:

https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport

They face the same challenges and you just need to extrapolate their suggestions to Viasat. You won't be able to participate but plenty of good info to read.

(Edited)
Photo of SirXena Tegila

SirXena Tegila

  • 10 Posts
  • 5 Reply Likes
We have the 15gb cap here. We have all connections set to metered, but except on Pro(only 1 computer, rest are home) that only gets you so far, they will force an update eventually, and because of the speeds it's always before over the cap. Everyone has video shut off. Six people in this house, probably 20 devices. All application autoupdates that can be turned off, are. We absolutely forbid any streaming until midnight-5am(free time) unless over cap, then it starts hr earlier and ends hr later. Simply browsing the internet as needed eats it up. Remember 20 years ago when you could actually log into a site on dialup? Most things requiring login, secure in particular like Banks and govt sites,won't even let the logins go through because it is SO bad once over cap. And we're all up and active at different times of day and night, not all at once bogging it down. We gave up DirecTV a long time ago. We're not willing to change plans either though, since we do get the 12-5a free time and we would still end up over the cap in the first week or two bc the free time is only time game updates and downloads can be done. I can't believe how huge some of these games are now, but we're talking some that are 70gigs. That's 2 nights average download speed for midnight to 5am, and just under half of the very biggest plan they have(don't think it's even available in my area)

One or two people could much more easily stretch the cap out, we average 6-9 days into the month before it's gone. With only 2 people we'd make it into the last week on average. With 1, easy. But not 6, and it's all family not a bunch of college dormrat types being wasteful. Everyone knows it sucks, but half the household can not be awake to do what they need to when it's fast, they only get during the day and we do everything short of turning every single device off til midnight, that we can to conserve data. The world makes much more datahungry everything because most of the world doesn't have this problem. It is why everyone assumes everything can just be moved online and it's all great, satellite dependent areas are seemingly invisible, or maybe we just don't count because we must not even want broadband, why else would anyone live in such a place? You know.
Photo of Old Labs

Old Labs

  • 799 Posts
  • 792 Reply Likes
Why do 6 people require 20 devices? Not trying to be sarcastic, just curious.

So you're on a Classic hard capped 15 GB plan? What's your zip code? This wouldn't be a new problem for you.  What other plans are available in your area. Even Liberty 12 would be a better choice and a little more forgiving than a Classic 15 but not if your top priority is heavy downloading during its shorter free zone - "don't think it's even available in my area" says you haven't even checked.

Don't count on Viasat lifting data caps - there's little they can do to alleviate the situation, but they are trying - check out the corporate blog at for updates when you can get there at:

https://corpblog.viasat.com/

But Viasat could do a better job at communicating what the problem is and how they're mitigating it and what subscribers can do. Rather than solutions, all their stuff reads like marketing material and damage control, which of course it is.

(Edited)
Photo of Stephen Rice

Stephen Rice, Champion

  • 2995 Posts
  • 1610 Reply Likes
Let’s hope they don’t. If they remove data caps they network will come to a crawl thanks to people sitting at home watching Netflix.

What’s so hard about living within the plan you purchased?
Photo of Homeskillet

Homeskillet

  • 863 Posts
  • 434 Reply Likes
The media always fans the flames of a crisis, they want you hovering over their broadcasts and websites for updates. It keeps that ad revenue up.
Photo of Homeskillet

Homeskillet

  • 863 Posts
  • 434 Reply Likes
The media always fans the flames of a crisis, they want you hovering over their broadcasts and websites for updates. It keeps that ad revenue up.
Photo of Homeskillet

Homeskillet

  • 863 Posts
  • 434 Reply Likes
How come I keep double posting?
Photo of Admiral Korbohuta

Admiral Korbohuta

  • 449 Posts
  • 214 Reply Likes
It's a bug in this crappy Get Satisfaction forum. We've been asking Viasat for quite a while to go back to the old format from Wildblueworld but they haven't been listening apparently.
(Edited)
Photo of SirXena Tegila

SirXena Tegila

  • 10 Posts
  • 5 Reply Likes
Online college and elementary schooling that was in person a week ago.
Photo of wm4bama

wm4bama, Champion

  • 440 Posts
  • 280 Reply Likes
It seems a lot of schools and colleges are telling their students to use online schooling during this "stay home and learn from home" period of CoronaVirus restrictions...That's why many land based ISP's are suspending data caps..

As mentioned above, that procedure will not work for our limited-bandwidth satellite providers and could slow everyone enough that service becomes almost useless..

Photo of ExSatUser

ExSatUser

  • 2476 Posts
  • 1466 Reply Likes
This crisis shows satellite internet is NOT the answer. We need a solid wired internet backbone that can support the needs of the consumer both now and in the future.
Photo of GabeU

GabeU, Champion

  • 2599 Posts
  • 1612 Reply Likes
As mentioned above, that procedure will not work for our limited-bandwidth satellite providers and could slow everyone enough that service becomes almost useless...

I'm now starting to see a rash of people asking if they can postpone paying their bill.  And you just know that people who don't really need to will try to take advantage of something like that, as well.  :( 
Photo of ExSatUser

ExSatUser

  • 2476 Posts
  • 1466 Reply Likes
Yep.

Dont let a good crisis go to waste!
Photo of Ian

Ian

  • 38 Posts
  • 8 Reply Likes
My streaming is throttled to 400-750kbps while I still have priority data. So what you all are saying is that Viasat doesn't have the bandwidth to give all it's customers even 1mbps. Shameful and not even close to "broadband."
Photo of ExSatUser

ExSatUser

  • 2476 Posts
  • 1466 Reply Likes
Dont disagree.

Unfortunately it is the government that made the rules and gave them the money.
Photo of GabeU

GabeU, Champion

  • 2599 Posts
  • 1612 Reply Likes
Well, I can't speak for ViaSat, nor for HughesNet in any other state but in my own (NY), but HughesNet has used the government money to offer plans with higher data caps, lower cost and no lease fees.  
Photo of Ian

Ian

  • 38 Posts
  • 8 Reply Likes
The FCC made the rules, then the GEO sat companies appealed for a waiver to the latency rule, promising in lawyer speak to be working on lower latency, which is impossible at 22k miles above the earth. So clearly, FCC loves them some VS and HN. Hmm. Gov't comms contracts...? Meh, these Co's will get what's coming to them real soon. Starlink is over 350 sats as of today.
Photo of ExSatUser

ExSatUser

  • 2476 Posts
  • 1466 Reply Likes
I also heard they had to lighten the rules in some areas as the only ones interested in certain areas of the country was satellite internet companies

Satellite internet 2020. Remains the internet of last resort no matter the plans, marketing hype, etc.. Maybe that will change with the LEO internet option, but Viasat and Hughesnet combine for 50 or so years of satellite internet experience and they are not warning up to it yet and still planning on GEO birds.
(Edited)
Photo of Ian

Ian

  • 38 Posts
  • 8 Reply Likes
I guess we'll see. Spacex is now asking for subsidies to go faster... I, for one, would support that over wall street bailouts. I mean why are people selling internet, comms and content stocks? Even Amazon is down... I could see selling retail stocks, fuel futures and others but not stocks of companies that are important to home-bound people.
Photo of NVMe

NVMe

  • 32 Posts
  • 1 Reply Like
I submit an acceptable compromise would be for the data caps to be raised by 30GB until the end of May. That breaks down to about 1.5 hours of additional HD video streaming or 4 hours a day of SD streaming. This is not so much it would lock up the satellite by a small percentage of users bingewatching VOD services,  since there is already about 30GB of monthly data between the three tiers of service, but quite sufficient for college students to stream their classes, school kids to do research, and people who are being made to work at home could video conference. 
Photo of SirXena Tegila

SirXena Tegila

  • 10 Posts
  • 5 Reply Likes
How about stop streaming extra crap and let the students who NEED the bandwidth for their classes use it. You can still get and watch DVDs and blurays or use a normal tv provider. Streaming is NOT a necessity for boredom, but when every college and every school goes online (and a very large percentage already have) that takes priority. Read a goddamned book.
Photo of Ian

Ian

  • 38 Posts
  • 8 Reply Likes
I feel bad for students that have to live stream classes. Maybe it works better with a better plan but I haven't yet been able to live stream anything unless the stream provides for buffering (YouTube).
Photo of ExSatUser

ExSatUser

  • 2476 Posts
  • 1466 Reply Likes
With satellite internet and its limitations, good luck with that!
Photo of Brad

Brad, Viasat Employee

  • 3563 Posts
  • 1340 Reply Likes
Currently we are doing this https://www.viasat.com/news/viasat-participate-fcc%E2%80%99s-%E2%80%98keep-americans-connected%E2%80%99-initiative-pledges-keep-customers-and-small?_ga=2.47735527.1321151719.1584283005-212391683.1474896383 Keep in mind we're all in this together and entering uncharted waters. Keep checking our webpage/blog and Facebook page for the latest updates as they become available

Photo of SirXena Tegila

SirXena Tegila

  • 10 Posts
  • 5 Reply Likes
That does absolutely no good for people with restricted speeds. Our best restricted speeds(approx 615am-1045pm once over datacap) is 78kbps, averaging 38-53. That's worse than dialup PLUS there's the whole latency issue with satellite. The 38yrold student can stay up and download school materials or whatever for college at that time, but the 8yrold can't. What about removing the FORCED restricted speeds for those that get them(I'm well aware better newer plans don't have that) until this is over?
Photo of Brad

Brad, Viasat Employee

  • 3546 Posts
  • 1328 Reply Likes
  Viasat is looking at anything it can do to accommodate the needs of individuals affected by Covid-19.  Unlike many other providers, Viasat does not charge overages fees for using more data than your plan allows.  For Unlimited Data Plan customers, there is no data cap on their plan. Viasat understands that during this time you may need more from your home internet service, and we are actively working to ensure that our network and the services are available to you meet those needs.  
Photo of Jay

Jay

  • 42 Posts
  • 21 Reply Likes
Viasat's satellites are already at their maximum utilization. They don't really have room to expand the data caps.
Photo of Homeskillet

Homeskillet

  • 863 Posts
  • 434 Reply Likes
If you really need internet all the public libraries in my area have hardwired broadband, most have plenty of open stations. You just need a library card. I used mine quite a bit when I had Viasat.

As for ad blockers they do help a lot with data consumption but most websites will force you to turn them off if you don't subscribe. It seems when you get an undetectable one the party doesn't last long. I was using a browser called Brave that worked for a couple months blocking ads undetected, but that party is over now.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3270 Posts
  • 2106 Reply Likes
Your suggestion to just use the library for internet isn't valid in many areas during the Corona virus. All public libraries in my area are closed, and access to the internet is limited to sitting outside in the parking lots near the libraries is all that is available. Same  goes for restaurants and the like, since they are only available for take out orders, absolutely no in place dining or internet access. We all must adjust during these special times, and use our limited internet data for the most important on line functions. 
Photo of Old Labs

Old Labs

  • 799 Posts
  • 792 Reply Likes
There are ways to defeat the ad block detectors using various extensions.

Most involve selectively disabling some javascript elements or cross domain requests to third parties. There are also browser user agent switchers that can spoof web sites into believing you're using a mobile device causing them to serve up a less data intensive mobile version of the site to your desktop browser.   

Steep learning curves, require some configuration for each site and probably not well suited to casual users but for those up to the challenge here are the ones I use with the Viasat browser:


uMatrix is by far the most powerful but offers the steepest learning curve. Categorized as being for advanced users but you can get around most anything with dogged determination.
(Edited)
Photo of ExSatUser

ExSatUser

  • 2479 Posts
  • 1467 Reply Likes
I can concur libraries are shutting down. With no access to viable internet (Starbucks, McDonalds, etc. also closed) I have no idea how students that rely on internet to do their studies will do it.
Photo of SirXena Tegila

SirXena Tegila

  • 10 Posts
  • 5 Reply Likes
Steve Fredrick is right, all the libraries in our area of not the whole state(not sure about that one) are closed. There's the tiny one for our town(it's literally a 1room 30x30 library) just over a mile down the road and they have cable internet, but closed. No fast food within 20miles, no public WiFi within 10(for reference of where we live, my yard still has a solid foot of snow in the yard) and I wouldn't be surprised if we ended up home quarantined in the next day or two as 3 have all symptoms and fever and communal contagion risk factors , but it's a serious battle for a test here.

I've used the invisible adblockers before at night streaming something with adds every 10 minutes(it prevented the commercial breaks), and they'd find it after a few days and make me turn it off and watch the commercials, or find a new one that was hidden.
Photo of Homeskillet

Homeskillet

  • 863 Posts
  • 434 Reply Likes
Your suggestion to just use the library for internet isn't valid in many areas during the Corona virus.

That didn't cross my mind, the local library here is strangely in the middle of a townhouse complex, so I never drive by it anymore. Some of the stuff I hear about doesn't register until I see it with my own two eyes.