Data cap reached. No more internet?

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  • Updated 2 months ago
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  • (Edited)
We reached our cap on our data and we were told when that happens our internet will slow considerably but we’d still be able to use it. That’s not the case. The internet is not working at all and we have 16 days left in our billing cycle. What the heck?
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Coco Gonzales

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  • Upset

Posted 1 year ago

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laughingcat

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Just curious.... What plan do you have? Does it include Liberty Pass?
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Coco Gonzales

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I’m not sure what plan we have but I don’t remember the installer saying anything about a liberty pass. The plan we have gives us 30gb a month but once we hit that limit our internet was supposed to slow. Not stop working entirely.
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Coco Gonzales

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And yes, we have the liberty pass.
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Brad, Viasat Employee

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Hey Coco,

In Liberty Pass, you'll be slowed but in peak hours (5pm-12am usually) you may drop below the 1-5mbps range. For information on how Liberty Pass works please visit https://www.exede.com/liberty/ If you have no connection at all please call us at 855-463-9333
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Stephen Rice, Champion

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Just curious, how are you connecting to the internet to make this post? Are you using Viasat, or are you on a different connection?
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Coco Gonzales

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I made the post using my cell phone’s data. And we signed on when it was still called Exede. Could it be the Viasat switch causing problems?
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Dave Eicher

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Never seen it totally stop and I am only on a 10 gig plan.
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laughingcat

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Same as Dave but with an 18 Gig plan. Don't stream movies or TV. Run out of priority data half way through the billing cycle and then rely on Liberty Pass, works well enough for my wife and I.

Have you tried resetting the modem and router?
(Edited)
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Stephen Rice, Champion

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On the Liberty Pass you can expect good speeds (up to 5 mbps) from midnight until about 5 pm.

From 5 pm to midnight, you can expect it to ctawl around 256k. This is only good for browsing the web on one device and not good for video.

On weekends you can expect slow speeds during the day as well.

That's just how the Liberty Pass works. When the network isn't busy you can expect good speeds. But when everyone gets home from work in the evening and yurns on Netflix, the Liberty Pass is going to to slow down.

For me it's the perfect plan, for others not so much.
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Tim Spake

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Surprised it hasn't happened sooner
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computer1949

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Upgrade to Unlimited plan you will like it Alot. We just upgraded from liberty pass on liberty pass we where getting .50 or less
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Jordanna Eyre

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Do you ever go over your data with the unlimited plan? If so what is the service like at that point? We run an online business and are likely to go past our "unlimited data" about a week or two into each month and are trying to figure out if we'll still be okay to run the business.
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Old Labs (VS1-329-L12FZ)

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Unfortunately, computer1949's joy was short-lived; shortly after those 150GB unlimited plans were introduced on Viasat-1 and everybody jumped on them, he was back asking when better plans would be introduced and he's since moved on to greener pastures with a Verizon hotspot. That's not an option for most of us here.

The short answer for those inclined to respond TL;DR is it depends. 

Experiences when exceeding priority data usage are all over the map and it depends largely on how many subscribers are assigned to your geographic service area, their usage pattern and of course your own usage patterns. Only experiences in your geographic location would be even remotely comparable. Based on your Zip Code and plans currently being offered to new customers we could hazard a guess as to how crowded your particular service area might be (Viasat won't tell you and you have to buy the plan before you can determine how good the plan is).

If you can limit your business activities to non-peak usage periods, you might be okay with the emphasis there on might and that's a big if. Those of us that can time-shift are generally "satisfied" with our service. Typically that will be weekdays during normal business areas or early morning hours when everyone else is asleep. During peak usage periods your speeds will drop dramatically since each of your requests (at the packet level) will be prioritized behind the requests of others who haven't gone over there usage threshold yet. Similarly most sites nowadays require hundreds of separate requests to satisfy a page request. Viasat attempts to optimize those requests but there's not much they can do with secure sites which are the norm today.

From the other replies you've gotten elsewhere, a a 200 GB business plan can be had in some areas - $400 per month and you'd be charged $2 for each additional GB while maintaining your priority. Hopefully it's a successful business ;) Your video conferencing and video upload requirement from the other conversation may dictate that as the only viable option unless you can crank the quality down significantly.

The lack of a free zone on "unlimited" plans limits your upload flexibility.

Managing on 100 GB can be done but it's not easy - you need to track your usage in detail using a capable router with robust traffic analysis and/or traffic analysis applications that run on your particular devices. Once you know specifically what is using your data (devices and applications/processes), when and how much data is being used, there may be some ways to trim out some of the bloat that's common on today's web - the strategy is to preserve your priority data for as long as possible by eliminating the unwanted and spartan-like usage. With a thorough traffic analysis, I you might find you're using a lot of  data unknowingly in the background and may be able to stop it. before spending $400 per month on internet service, I'd probably spend $200 or less one time on a capable router which would allow me to accurately monitor my usage. Even if there was nothing I could do I'd still have better router functionality than that provided by Viasat's combo device and still be ahead in the game.   

Others will be along shortly to tell you I'm crazy and provide much shorter, terser and more profane answers  - then again I worked from home full time on a 10GB plan using a VPN for 3-4 years and never went over - the incentive for me was great it was either that or a 2 plus hour commute each day and way. FWIW, that work didn't involve watching cat videos in 360p all day as they'll also likely claim  - I suspect many of those who might say I'm crazy are still stuck in traffic in more ways than one and YMMV ;)

After that experience eventually being able to upgrade to 12 GB for less money, was an unexpected windfall which allows me to now watch cat videos in luxurious 480p to my heart's content - actually dog videos ;) Good luck.
 
(Edited)
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yourguytim

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Not surprised if this was fault to their crappy equipment.