Data cap reached. No more internet?

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  • Question
  • Updated 8 months ago
  • Acknowledged
  • (Edited)
We reached our cap on our data and we were told when that happens our internet will slow considerably but we’d still be able to use it. That’s not the case. The internet is not working at all and we have 16 days left in our billing cycle. What the heck?
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Coco Gonzales

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  • Upset

Posted 8 months ago

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laughingcat

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Just curious.... What plan do you have? Does it include Liberty Pass?
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Coco Gonzales

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I’m not sure what plan we have but I don’t remember the installer saying anything about a liberty pass. The plan we have gives us 30gb a month but once we hit that limit our internet was supposed to slow. Not stop working entirely.
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Coco Gonzales

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And yes, we have the liberty pass.
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Brad, Viasat Employee

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Hey Coco,

In Liberty Pass, you'll be slowed but in peak hours (5pm-12am usually) you may drop below the 1-5mbps range. For information on how Liberty Pass works please visit https://www.exede.com/liberty/ If you have no connection at all please call us at 855-463-9333
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Stephen Rice, Champion

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Just curious, how are you connecting to the internet to make this post? Are you using Viasat, or are you on a different connection?
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Coco Gonzales

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I made the post using my cell phone’s data. And we signed on when it was still called Exede. Could it be the Viasat switch causing problems?
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Dave Eicher

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Never seen it totally stop and I am only on a 10 gig plan.
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laughingcat

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Same as Dave but with an 18 Gig plan. Don't stream movies or TV. Run out of priority data half way through the billing cycle and then rely on Liberty Pass, works well enough for my wife and I.

Have you tried resetting the modem and router?
(Edited)
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Stephen Rice, Champion

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On the Liberty Pass you can expect good speeds (up to 5 mbps) from midnight until about 5 pm.

From 5 pm to midnight, you can expect it to ctawl around 256k. This is only good for browsing the web on one device and not good for video.

On weekends you can expect slow speeds during the day as well.

That's just how the Liberty Pass works. When the network isn't busy you can expect good speeds. But when everyone gets home from work in the evening and yurns on Netflix, the Liberty Pass is going to to slow down.

For me it's the perfect plan, for others not so much.
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Tim Spake

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Surprised it hasn't happened sooner
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computer1949

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Upgrade to Unlimited plan you will like it Alot. We just upgraded from liberty pass on liberty pass we where getting .50 or less