data been used up, problem identified (yalls issue) but not solved as of yet

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
since -18-2016   today being 1-24-2016  all my data had been used up and as several reps for exede confirmed it was definitely a problem  on yalls end. was showing I was on both exede 12 and liberty 10 plans at the same time causeing my data to be used up duering my free zone, now all of a sudden it is showing up liberty 10 under my account and this was done with out any consent or any discussion for that matter. I would like for yall to put it back to exede 12 as it was from day 1 and reset the data as well as possible a credit for the past few days.
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Jared

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Posted 3 years ago

  • 1
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Brad, Viasat Employee

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Hi Jared,

For this issue we'll need to work with you more directly. You can either call us at 855-463-9333 or you can email us at exedelistens@viasat.com
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Jared

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ok so I was just informed yall will not be putting me back on exede 12  which we have been on since day 1,  we did not authorize nor were we informed of any changes I called in 1-18-2016 because my data was gone and speeds were below dialup , the rep escalated it saying that we were on 2 plans at the same time which was incorrect they were showing we had exede 12 and liberty10 at the same time. we have been on exede 12 since day 1.
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Jared

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I do not appreciate the rudeness telling me that we authorized these changes WE DID NOT AUTHORIZE ANY CHANGES!! and I would like to hear the recorded call where this was authorized to be changed

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Jared

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I called in and was told I am not allowed to speak with corporate office   why ?
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Alex, Viasat Corporate Communications

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Hi Jared. Brad works here in our corporate office. He should be able to help you out. If you haven't already, email exedelistens@viasat.com. This team is doing some training this morning but will be back online later today.
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Jared

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thanks email sent, not getting anywhere with regulare customer service several have been very rude

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