Dashboard not up to date

  • 1
  • Problem
  • Updated 8 months ago
  • Solved
We had to change credit card numbers due to possible fraud on the credit card (unrelated to viasat) I called and spoke with a rep, changed the cc number for auto billing AND paid the current bill.  That was several days ago.  My dashboard still says we need to pay past due bill and update our cc number.  Tried chat and that was useless (began to think it was not a real person, just some sort of robot!)  
Photo of amymeme

amymeme

  • 12 Posts
  • 0 Reply Likes
  • aggravated

Posted 8 months ago

  • 1
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3175 Reply Likes
Email viasatlistens@viasat.com and they can review your account and let you know.
Photo of Roy Munson

Roy Munson

  • 38 Posts
  • 11 Reply Likes
We ALL are subject to have to change a account number. We should not have to jump through hoops to make a change especially if we're on auto pay. THANKS
Photo of Matt B

Matt B, Viasat Employee

  • 968 Posts
  • 485 Reply Likes
amymeme,

As VetSat said, please email us.  We can confirm the payment method has changed for you!