DAP is being ridiculous!

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  • Updated 5 years ago
  • Solved
Archived and Closed

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Huge issues with evolution, no one seems to care
I have spent 5 hours, literally, 5 hours to try to fix my internet, calling exede 6 times today trying to get a rep that will fix something, well long story short nothing at all has been fixed, and it's not on my end, it's on exede's. So, I'm on the evolution plan and I went over my limit in July. My webpages and email worked great, no issues at all, things that counted towards my limit didn't work, as expected. So I go over 2 days ago, facebook pictures on my phone won't load (loaded in July when DAPed), netflix.com for ordering DVD only doesn't even load (also worked in July while DAPed), iMessages for sending/receiving small pictures doesn't work (worked while DAPed in July), the game clash of clans for iPad worked in July while DAPed (the game uses so little data it's very hard to tell how much), and FaceTime didn't work in July while DAPed like expected. Now, it's like the opposite! FaceTime works while DAPed, but yet I can't load netflix period just to look at my DVD mailing list, and now facebook pictures don't load at all, also my iCloud email no longer works while DAPed, even though it worked while DAPed in July! I'm beyond frustrated. I'm so close to cancelling right now. No, I don't want a free 1GB, or 5GB, I want this issue fixed. It is on exede's end, not mine. Other customers are experiencing it too. Exede's filtering system is messed up, it's filtering what should be unlimited, and allowing what should be filtered. Beyond frustrating! Please help, I want to like exede again... Also, during the free zone everything works correctly. FaceTime works while DAPed which it isn't supposed to!! I WILL cancel exede NEXT MONTH when I hit my DAP if it is still like this. Complete BS!
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Austin Spiller

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  • frustrated

Posted 5 years ago

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RickyP033

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Yes, we are "OLD" customers. They spend $$$$$ promoting "NEW" customers on TV.
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Austin Spiller

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Do new customers get the same DAP?
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ExedeKarmin

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Austin,

You should still have access to email and web pages at the regular speed. Certain other uses of your service such as downloading video or audio media may be significantly slowed and/or restricted and some services will not be usable. However, you will be able to continue to engage in all Internet activities at full speed during the Early Bird Free Zone.  We don't guarantee what services will work when you have reached your data allowance.  I can forward this information to the appropriate department
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Austin Spiller

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.

Here are websites that are supposed to work. Canceling this ridiculous, rip off, horrible service next month because this issue hasn't been resolved and highly doubt it'll be resolved.
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Austin Spiller

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Tristan Dinkum

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CNN shows like that for me too. At least it sorta works....
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Cedius

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I don't blame ya. Horrible that they restrict speed to absolutely nothing.
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Jacqueline Tierney

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We haven't gone over yet because we simply don't use the internet much at all anymore but this is disturbing to see people are having problems like this.  The one good thing with Evolution for me is the 3 to 8 free zone and I am usually up by 6 and that allows me to run updates etc while I check emails but like you I would expect these sites should be working as claimed in the promotion for evolution.  Last night Facebook wouldn't load but other sites I used seemed to be working fine,  I did a speedtest and we got a ping of 716, and a "zippy" download of 0.9 and upload of .2 and we are not supposed to be over so I am guessing it was only able to load sites that had less going on.  :/
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Exede Kimberly

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That does seem off Jacqueline. /: If you can send an email to exedelistens@viasat.com, I can review your account and see what's going on for you. Thank you.
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Franklin Willis

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So where does http://xbox.comhttp://totalxbox.comhttps://www.icloud.com/, and http://www.cnn.com/ fit into non-standard webpages viewed via Chrome, Firefox, and Internet Explorer?  Am I using the wrong browser?  Should I be using Safari?  Wait, nope, that doesn't work either...

I bet there are others, but I haven't researched enough.

So, on the bright side, someone can still view and download from http://pornhub.com but the other sites above are restricted.  

Seems legit...
(Edited)
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Alex, Viasat Corporate Communications

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Some recent network tweaks should see the performance while in DAP improving a good deal. Let us know if that's not the case.
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Austin Spiller

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Sounds great! I do not know if it works because I'm not DAPed. I have noticed though that the website loading issues while not DAPED do exist. Any ETA when this will be fixed? Last Friday you guys said you're working on getting it fixed. Apple.com and nfl.com had trouble loading sometimes

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