All I want to do is add voice to my service. I guess they don't want my business. After being transferred 4 times waited 20 minutes for a supervisor, a hour and a half wasted of my life I'll never get back. Then he hangs up on me....
- 1 Post
- 0 Reply Likes
Posted 3 years ago
- 11 Posts
- 0 Reply Likes
Im sorry that happened to you. I have always had great help from them. You should send the name of the supervisor to a higher person go over his head. If he did that to you he may be doing the sames to others. Either way it sounds like he doesnt need to work with people or maybe just a really bad day which is no excuse. I hope you get the service you want soon. Take care. Beth Gatewood
david, Champion
- 562 Posts
- 399 Reply Likes
How did you end up talking to a supervisor when you just called to add voice??
- 1788 Posts
- 1084 Reply Likes
Switch to your cell service to T-Mobile® and you can use your cellphone to make and receive calls over WiFi... No extra charge.
I don't think you can get the exede-voice if you have the Liberty plan, if you have it, (because it goes so slow that it can't reliably handle a 24kb data stream) so even using T-Mobile, 'the UN-Carrier," you might have problems with using WiFi calling over an exede conection.
I don't think you can get the exede-voice if you have the Liberty plan, if you have it, (because it goes so slow that it can't reliably handle a 24kb data stream) so even using T-Mobile, 'the UN-Carrier," you might have problems with using WiFi calling over an exede conection.
Diana, Viasat Employee
- 2409 Posts
- 474 Reply Likes
Hi Scarlette, I appreciate you reaching out to us. I too would be concerned and upset with this type of experience. When you have a moment, please send us an email to exedelistensW@viasat.com so that we may review your account regarding Exede Voice.
(Edited)
Steve Frederick-VS1/Beam314, Champion
- 3183 Posts
- 2048 Reply Likes
Craig, you can have the Exede Voice on the Liberty Plans. Exede Voice works on a different port, and is not slowed down by the going over your data limit, on any plan.
Also, switching to T-Mobile is not an option for many of us. T-Mobile has zero service in some areas, including my area of the state.
Also, switching to T-Mobile is not an option for many of us. T-Mobile has zero service in some areas, including my area of the state.
Related Categories
-
Viasat Voice
- 217 Conversations
- 107 Followers
-
Liberty
- 741 Conversations
- 487 Followers