Customer Service Problem

  • 1
  • Problem
  • Updated 6 months ago
Been Exede customers since 2014. Having been laid up with flu I was unable to pay bill for Nov. Viasat suspended our internet,held it for ransom until I paid not only Nov, but Dec too.This is illegal & extortion! Will be cancelling Viasat/Exede, because we were forced to pay in advance for Dec we have to wait so that we don't lose our hard earned money!
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Lucy Garcia

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  • very angry

Posted 6 months ago

  • 1
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Bradley

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Pretty sure you always pay for the month in advance. If you didn’t, Exede would lose up to a month of pay for service each time a customer quits. Common business practice.
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VeteranSatUser, Champion

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But that is illegal. Says so right above!
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Bev, Champion

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Okay, bill paid in October covered November service. Bill NOT paid in November would be for December Service so, no you didn't pay for December.
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If you have further questions please call Customer Care at 855-463-9333 or send an email toy exedelistens@viasat.com with your account and contact information as well as what you are not understanding about your bill.
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Jim16, Champion

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It's O.K. to not pay a bill because you have the flu?  Discontinuing service because you didn't pay your bill is illegal?  Boy, I wish I would have known that years ago.
(Edited)