Initially called and talked to a friendly person where we completed the process of creating my new install in our new house. Subsequently, the technician never showed up. Came back to the apartment where a voice message was left on the device/phone number to be moved that they had no available tech - I'd given them my cell phone to call if there were issues. I called to reschedule (soonest was a week later). Awaited them to arrive on the new date and after they failed to show up again called for a status - I was then lied to and told that they called me to tell me there wasn't a tech available - I checked, neither my cell, nor my soon to be ported apartment phone had messages regarding this company. I then asked the rep what he's was going to do to make this situation right...nothing...reschedule...funny thing is after I cancelled my order for your service via another rep - all of a sudden you value my business...really? Too late - and way too little for the amount of time I've spent waiting. Kicker is y'all are so inept that my telephone number which y'all were going to port over...well - you NEVER CANCELLED THAT ORDER! I'm now without telephone service...incompetence at it's finest right here ladies and gentlemen.