Customer service not great

  • 1
  • Problem
  • Updated 1 year ago
  • In Progress
  • (Edited)
This is the worse internet service!!! A representative hung up on me, its as if I am paying for nothing every month because my email doesn't even load!!! They are extremely unhelpful ant not willing to help with this situation.  So my monthly payment is going down the drain.... I have no internet service.
Photo of Alma Soliz

Alma Soliz

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 1 year ago

  • 1
Photo of John C Grey

John C Grey

  • 2 Posts
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im very sorry you are getting treated so poorly i own a company in wv and sale and install Exede and all my customers are happy with the service as long as they dont tryt o watch movies on thier internet or someting like that it works great. You can watch movies too but 3 and you have used up most of your monthly limit if i can answer any question even though i didnt sell you your system i dont mind doing whatever i can to help you
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Brad, Viasat Employee

  • 2882 Posts
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Hi Alma,

I'm sorry you're having a bad experience. I can review your account and usage if you email exedelistens@viasat.com