Customer service inappropriate comments

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  • Problem
  • Updated 1 month ago
  • (Edited)
My name is Gabby and I'm a single mother of 3. I've had the service for 5 months with it never working completely for more than 3 days at a time. After calling customer service and they way they treated me, I just wanted to cancel my service. They asked about a technician being scheduled and I explained they were just there last week, t Raul, Jorge, and Victor explained that if I had been raped the may know who had been to my home the week before representing their company. The way they made light of a rape turned my stomach. The thought of a stranger in my home with me alone and no report of him being there is terrifying. Someone please shut this company down. Noone is safe.
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Dawan Dixon

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  • frustrated and confused. afraid for the safety of myself and my family

Posted 2 months ago

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Matt B, Viasat Employee

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Official Response
Dawan,

Please email us at viasatlistens@viasat.com with this information.  Be sure to include your account number, number you called from and the date/time.  

Viasat, and especially the Customer Operations Team, takes this type of behavior very seriously.