Customer service billing problems

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  • Updated 3 years ago
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I've been using direct debit from my bank account since 2007. In May they didn't debit me, didn't inform me, and instead cut off my service.  I called and they said I'd have to pay by cc.  So I did over the phone.  A few days later their computer direct debited my bank account.  Double charging me.  They gave me the credit, but now my direct debit won't take.  I've talked with probably 7 different people over the last 2 months.  In the last week, I've talked with 4 people who say my payment will now go through and they put it through and turn my system on.  But the next day they say I didn't pay my bill and turn my internet off.  I just cannot straighten this out.  

I am talking with different people everytime, at call centers or at their own homes.  I asked for billing and they say there is no number. I ask why this is happening as my bank is not rejecting any payments and I've been paying this way for 8 years.  No one knows.  They say "Corporate is rejecting you because you didn't pay", yet it's their fault to begin with.  I ask for 'Corporate's' number and they say they don't have it.

Every customer service person says this will never happen again, that the problem is fixed, and then a few days later they cut my service off.

This is really the worst service I've ever seen.  It's a circular nightmare which leads to psychosis! Any suggestions?
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Leslie

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Posted 3 years ago

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Brad, Viasat Employee

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