Customer Service a joke

  • 1
  • Problem
  • Updated 4 weeks ago
  • Acknowledged
After having made several calls and emails and getting no help I am so extremly upset with Viasta Internet. I disconnected my service back in Oct. and was told they would let me know if I had to return any equipment. I took the modem in my house when I moved just in case. No until  December did I recieved a box and instruction on how to return my equipment. The box was heavily damaged and UPS would not return the box. I had made several calls and emails about getting a new box and never recieved one. I also comlained that I would not be going on my second story in the middle of winter to take the peice off the dish to return when a tech had to put it up. In Jan my credit card was charged $300 for not returning the equipment of which I had no way to return (damanged box and couldnt not get on the roof). After more calls I recieved a new box and returned the modem and finally was able to convince the compnay to send a tech to retrieve the peice off the dish on Jan 20th.  Since I don't live near that old apt I have no way of getting this piece even though it is down and Viasat is refusing to give me my money back. I am not happy at all and have been refused help and told repeatadly that nothing can be done and they will not refund the $300. 
Photo of Ashley Azzarella

Ashley Azzarella

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  • Completely frustrated

Posted 4 weeks ago

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Matt B, Viasat Employee

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I'm sorry you've had a bad experience trying to return your equipment.  

We have no emails from the address you used when you signed up for this forum.  Please email us at and we will see what can be done for you!  Be sure to include your account number, so we can find you!

If you already have emailed us from another address, please reply with the case number you should have received in an autoreply, and I'll be able to find it to follow up!
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I think poor customer service is just a sign of the times dealing with large businesses these days.