After having made several calls and emails and getting no help I am so extremly upset with Viasta Internet. I disconnected my service back in Oct. and was told they would let me know if I had to return any equipment. I took the modem in my house when I moved just in case. No until December did I recieved a box and instruction on how to return my equipment. The box was heavily damaged and UPS would not return the box. I had made several calls and emails about getting a new box and never recieved one. I also comlained that I would not be going on my second story in the middle of winter to take the peice off the dish to return when a tech had to put it up. In Jan my credit card was charged $300 for not returning the equipment of which I had no way to return (damanged box and couldnt not get on the roof). After more calls I recieved a new box and returned the modem and finally was able to convince the compnay to send a tech to retrieve the peice off the dish on Jan 20th. Since I don't live near that old apt I have no way of getting this piece even though it is down and Viasat is refusing to give me my money back. I am not happy at all and have been refused help and told repeatadly that nothing can be done and they will not refund the $300.