Please be sure this email reaches the appropriate persons in-charge of your bad excuse of customer service!!!We have been with y'all for a long time and always pay our bill on time. Wehad a ton of issues when we first installed your system that inconveniencedus many times and we were over billed a few times. Finally has been workingdecently. We have never gone over our data. Somehow we went over within the first 2 weeks of this billing cycle. I then paid $30 for 3 GB I was told the only thing I could do is pay $95 foran additional 10GB!?!? Are y'all high or just plain crooks!?!? How about allthe months that we didn't use our 150GB we PAID for!?!? Why don't you let usroll that data over!?!? Or maybe we should charge y'all $30 for every 3GB wedidn't use each month! This is just bad business! And we will be stoppingyour service and going elsewhere!This was sent to y'all days later. And what a surprise... still no response!!! Talk about an inability to make your customers feel at ease when giving you their hard earned money!!! How your company is still in business is beyond me! But hey, I'm just the little guy in your big picture of bad business... Thanks for not responding to my feedback and emails... Thus proving the lack of care for your loyal customers as well as your lack of customer service! Trust me when I say I have a HUGE Influence on the people in this area! And instead of talking people into your service, we will be converting ALL of your customers and Potential customers out of your bad service! Absolutely the worst response time I have ever seen! If I ran my business like this... I wouldn't have a business! Prime example of what happens when a company grows too big too fast!
Old Labs (VS1-329-L12FZ)
He seems to imply he's sent his issue via another venue (feedback or email) only to have not received a response in "days".
Whatever that venue is ViaSat needs to take a look at it to see why timely responses aren't being provided - it would probably take some heat off of the public community when the first public rant has fully spiraled out of control due to perceived lack of responsiveness.
Bev, Champion
Old Labs (VS1-329-L12FZ)
My point is simply that ViaSat customer service should do a better job at handling complaints regardless of venue.
As Craig points out, ViaSat has been in business since 1986; however, they've really only been dealing with consumers since acquiring Wildblue (2009).
Dealing with government and corporate customers is a different matter altogether with different expectations than consumers.
Customer services representatives need to be able to de-fuse before the customer goes public not after.
Does that absolve Donny from his public rant? No but possibly it could have been avoided. I'd prefer looking at it from a different perspective - what possesses someone to become publicly rude and address that.
Naive maybe given the public divisiveness we currently see all around us on yes, both sides of issues.
Bev, Champion
Old Labs (VS1-329-L12FZ)
Even then there will undoubtedly be some who come solely to complain or berate the cashier in front of all the other customers because he/she is following company policy.
Jim16
I'm going back to watching Netflix now.
Roy Munson
Bev, Champion
Tracy
Jim16
Doesn't sound like Craig told anyone to leave Tracy. Did I miss something?
Jim16
Doesn't sound like Craig told anyone to leave Tracy. Did I miss something?
Jim16