Current Long Time Hughesnet Customer...Should I go Exede?

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I have been a Hughesnet customer on and off for a long time. When I first got it, I was living on a very remote ranch where even dial up would not work. Hughes was the answer then because at that time, if you used your monthly allowance, it would reset itself...refill the bucket so to speak within 24 hours and you were back up to speed. Wild Blue at the time, once you exceded your monthly allowance, you couldn't even send an all text e mail, once the limit had been reached...so we went with Hughes.... after the latest upgrade of equipment... Gen 4... our upload speed still sucked but  download speeds improved from 1.5 to 5 mgbts, but when the data cap was reached for the month... it was back to a crawl, worse than dial up... an e mail you received with a picture might not even download or might take 20 minutes to get the picture...... Now Exede has come along with a ad in my mailbox, talking about how great they are...if I could get high speed DSL where I live I would, but I've survived for over 10 yrs with satellite and have workarounds for power outages ( the sat power supply and wireless router is on a big UPC/Battery Backup)...... so........ someone tell me honestly that Exede is consistently better than Hughes and I may seriously consider switching...
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Scott

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Posted 3 years ago

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Gregory Davis

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Scott,
We've been a Wildblue/Exede customer since 2007. With the original satelite we did have to suffer through very slow throughput once we reached our data cap. I had tired to host a web site and the throughout was so bad, trying to upload pictures for instance, that the software would "time out" and I had to tyr again at a different time of day or do it while visiting my son or daughter's house - they had DSL or something better. I eventullay realized that it was the WEB host software that would "time out" and abort the upload process. I eventually gave up on the thought of remotely managiing a WEB site. I was however able, since at the time we NETFLIX subscribers, to play some movies, SD, through the original Wildblue Satelite. When they launched their Viasat 1 satelite we quickly switched over. Originnally the throughput was great - but as time went by it is noticably slower. I'm assuming this is because there are a lot of user's in my area/specifc beam. That being said however the throughput is still, most of the time, faster than my Verizon DSL that we were using when we lived in Maryland, prior to 2007. We have also migrated to their Liberty 18 plan and even though (lately) we've been on "Liberty Pass" the speeds are more than acceptable. Lately ist's been very hard to live with the 18 GB monthly data plan and at times have spent a few weeks in "Liberty Pass". Our particular culprit is we have 3 Windows 10 PCs, 4 Amazon Kindles, and 3 Ipads, that coupled with visitors asking for access as well. OK I'm a little bit of a WHINER here - we don't watch VIDEOs, don't do online gaming, SKYPE, FACETIME, ... - so where is all this DATA being used on? Software updates, websites that constantly push videos at their viewers (FACEBOOK, YAHOO, FOXNEWS, MSN, Microsoft, Apple, ...) are part of the problem. I've found out where in CHROME to STOP the auto playing of videos but unable to do it in Firefox or IE.

Anyhow I'm glad that I chose Exede vice Hughsnet because of Hughesnet 24 hour data periods and as I said earlier even when we are in the SLOWED "Liberty Pass" the speeds are more than adequate for what we need to do - email, Web browsing, online bankcing, online shopping, online search - my wife is our heavy Facebook user and only in the evenings we sometimes notice the slower response times.

Where do you live? Do any of your neighbors have Exede? If so talk to them. We live in rural Virginia and I would still recommend Exede to a neighbor if they too are limited to just dial-up or satelite.

Exede is planning on launching another satelite- Viasat2 which promises faster speed/throughput. Satelite to be launched in late 2016 or early 2017. I'm sure that Hughesnet will be doing the same - the customers are out there.
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LoneSwan

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There is an add-on for Firefox called "Flash Control". I just saw it mentioned recently in the other Exede forum(Wildblue). Sorry I didn't find it earlier. It works great!!! Blocks not only Flash but HTML 5 videos, and it still allows Flash menus to display. {The Flash "menu" is an oddity with certain websites that choose to provide a useful function, such as "add selection to watchlist", within a flash applet. If Flash is blocked entirely, you loose access to those functions.}
Flash Control along with "Adblock Plus" are two key add-ons for Firefox that make a critical difference when using a metered Internet service; also, pages load quicker when the ~fluff~ is filtered.
Walker
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Markgc, Champion

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Thanks I will give that a try.
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Michael Campbell

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Your suggestions are much appreciated. It is interesting that while our Government regulates and dictates with alarming consistency they don't have much control over the businesses in the internet provider category. There are many states that provide consumers the opportunity to chose any Natural Gas, Electric companies that never extends to either cable TV or internet provider services. A little more competition would not only instigate lower costs but better customer service. They also regulate public transportation as in mandating that airlines service cities that don't typically have high traffic but have a need for a variety of reasons for air service. Currently AT&T is installing Fiber Optic over hundreds of miles yet because they would have to run a line approximately 4 miles to get to my home. They aren't doing because there are only a total of approximately 30 to 40 homes that would be covered by extending the line they don't view it as financially prudent to do so. They should be required to provided to all homes in a given geographical area. Service all of us or none of us! That of course is never going to happen as there is to much money greasing the palms of our Government officials. Sorry for the rant, but really appreciate your suggestions. Thank You
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John Albano

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Stay away...they are crooks! Nothing but problem and broken promises
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redave

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'they' are not crooks, but you need to know what you are getting into. a lot of your quality depends on what 'beam' you are on, and weather, both your weather, and wherever your upload location is.
We've been with Exede for over 2 years, and are mostly happy yes it is not cheap yes it is slow and down sometimes, but it is at my work, and they are fiber.....
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Markgc, Champion

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This might help you in Firefox...if you go to Tools > Addons > Shockwave Flash and set it to Ask to Activate, then you can prevent web sites from automatically running flash video.
(Edited)
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Bev, Champion

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Depends on how you use the internet and how much high speed data you are willing to pay for. If you buy enough not to run out before your billing date, then it's great, if you run out, depending on your beam, you might be slowed to dial up speeds at times.
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bill nord

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They are all about the same.  I've had Hughesnet, Wildblue and Exede service over the years and not found much difference in them. Of course, one must remember why we chose satellite service--it's the only broadband we can get--or at least the only one I can get.  Like "redave" said, alot depends on the beam you're on.  Many of the beams are overloaded and service reflects this.  Downloads of 1.05Mbps at 8 -10pm and 18Mbps at 4am clearly demonstrate this fact.  So, if you're looking over the fence and think the grass is greener on the Exede side, I doubt it.
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Markgc, Champion

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I  think you nailed it Bill and the winning service today may well be the losing service tomorrow.
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thisiseasycash

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No.  I'm not familiar with Hughesnet I had Verizon Fios and I regret switching.  I've only had the service since the end of March.  I've had to upgrade my plan already to a more expensive one.  I'm paying more for less and worse service and it's gotten worse the last few days.  Even though I hate Verizon I never had problems with the service and I'm not used to caps.  I'm switching back the first chance I get.  I don't want to pay almost $400 to terminate so I'm waiting a little while.
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Steve Frederick-VS1/Beam314, Champion

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Wow! Switching from FIOS to Exede satellite internet? That is just not a good decision. Satellite internet is designed to get high speed internet to those who have no other access to internet service EXCEPT satellite.
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Brad, Viasat Employee

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Completely agreed here. Don't do that! Sometimes you may get pitched to get our service by some television provider and sometimes it's pitched in an area it shouldn't be. In a few years once we have ViaSat 2 and ViaSat 3 going maybe then but for now, we're more for rural areas where DSL (like FIOS) or Cable cannot go
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Bev, Champion

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I hope that when Viasat 2 and 3 are up, us rural customers see something closer to what city dwellers have before y'all go selling beam space to city slickers that have other options any more than already have it where they could get something else for high speed internet.
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G. Costanza

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Like said before, depends on how congested your beam is. If its not congested now, it will be. And when it is, its terrible.
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zanne

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I know this is an old post, but as a former Hughesnet customer, I can honestly say that Exede is better just for the customer service. HNs script-readers in India were awful. It took hours to communicate a simple concept. I've had more positive experiences with Exede and I've had it since 2012.

I started out with the same thing you did with the 24 hour rolling period. But even when not officially subjected to the FAP, I was being throttled at less than half my speed. It was an unpleasant experience right from the moment HN bought out my previous ISP and changed how things worked.

Exede isn't perfect, but it's still better than HN was.
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bill nord

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As a former HughesNet customer, I must agreed wholeheartedly.  I must have spent hours on the phone with their customer service reps.  And it was always the same -- reboot your modem. Like you said, Exede isn't perfect, but its much better than HughesNet.
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zanne

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I remember asking them to please explain to me why it reported on my usage meter that I was loading 5mb an hour when my modem was unplugged. or the time my power was out for 12 hours and it still showed hourly usage even though my modem couldn't possibly be loading. Oh, and how you had to have your modem plugged in to refill the bucket so if your power went out your bucket would not re-fill.
And then there was the constant static discharging and rebooting over and over and over.
I was paying to get 1.2Mb down and never got more than 300kb (but was averaging 200kb on a good day).
When they took the HN satellite down and put the Exede one up, I put on my steel-toed boots and kicked the HN dish around a bit (didn't dent it though).

I was just so happy to be done with them. I'm just hoping that as technology improves, that Exede's service will improve and hopefully allow more bandwidth at reasonable prices.

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