Crap service, being told i was lying, about done

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  • Updated 2 years ago
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  • (Edited)
Anyone else have Viastat satellite internet? Paying nearly $70 a month for poor SERVICE. You call them, do a speed test, which is slower than a snall, and they decide its a modem problem and they are gonna send out a service tech to repair the problem. Tech youre talking to on the phone is making detailed notes on your account. He's in the middle of telling you how you will be compensated as well just then a survey cuts him off like totally. Forced to call back to get customer service, asked to be put back though to tech support just to be talked to like a <removed> that we dont know what we are saying and so forth. Never mind about the detailed notes on our account. Got a $10 credit for satellite service that dont want to work. Centurylink is faster! Needless to say, a Viastat agents ears are burning and probably having a bad night now. Reporting them is an understatement.
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Shana Reeves

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  • Very upset

Posted 2 years ago

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J&J

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Stephen Rice, Champion

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I'd post a link showing what **** looks like but it would just get me in trouble.

Viasat service is very reliable, you just have to understand the limits of whatever plan you signed up for.
(Edited)
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MEM

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Stephen, I must call you out on your comments. Your experiences apply only to you. You cannot extrapolate your experiences onto others.

You would be correct if you stated "Viasat service is very reliable... FOR STEPHEN RICE."
To make the all encompassing statement that "Viasat service is very reliable..." is just false.

You state that "you just have to understand the limits of whatever plan you signed up for" implying that the large number of unhappy people do not understand the limits....
You are again incorrect. Most do understand the limits but that does not make their bad experience turn into a good experience.

The people with problems are real and their comments are just as important as your comments. I am happy that you have good service. Don't imply that those who unhappy must be wrong.

I am curious. You and several others have posted thousands of times. Why have you posted 1742 mostly favorable comments? I have posted only a few times in my nine years with this service. What is driving you to defend Viasat so vociferously? I have observed that most Viasat customers post here (or on the precursor forum) just a few times or less.
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Hfcomms

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Stephen, I must call you out on your comments. Your experiences apply only to you. You cannot extrapolate your experiences onto others.

You would be correct if you stated "Viasat service is very reliable... FOR STEPHEN RICE."  To make the all encompassing statement that "Viasat service is very reliable..." is just false.

If yours is a fair statement then the inverse is also true.  You and a handful of others are having problems but that doesn't mean that all customers are having trouble or it's a terrible service.  When you come to a forum like this the flavor you get is skewed to the negative.

Think about it, do most customers visit forums like this because they are satisfied and like the service or do they seek out the forum because they are having problems and/or feel that the service isn't living up to the claims?  Fact of the matter is the vast majority of the customers both residential and enterprise are satisfied or they would soon be out of business.

I could make a statement that most customers are having a positive experience and I think that would be more accurate.  Again, forums like this tend to draw the disgruntled and not the happy.  Heck, this morning around 9am I upgraded my iMac to the latest operating system which was over a 5Gb download.  It downloaded in 45 minutes and took longer than that to install.  Now that might not be real quick for those used to fiber and other terrestrial options but that makes me a happy camper for a satellite Internet customer.
(Edited)
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Bev, Champion

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Yes, we post often here. I can't speak for Stephen but, for myself, I want to try to help others learn to make the most of their Viasat service and, help them learn a bit about how satellite internet works and, is different form land based internet service.

I too find my service very reliable and, quite good 99% of the time. Sure there are days when my beam is jammed and congestion slows me down, I've used all of my priority data and, been slowed for that when I had a Liberty plan and, occasionally the weather has interrupted my service entirely for a few hours but, those things are to be expected with satellite internet.

Of course those who are unhappy aren't wrong. Perhaps they have equipment issues, got a less than stellar rep on the phone, as I have a few times or, maybe they are new and simply haven't learned about Viasat service yet so, are expecting it to be like land based internet service. I don't know until they post and, I have the opportunity to read and see what the problem might be and, how I and the other members of this community forum might help them.
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Stephen Rice, Champion

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This forum is like bad crack. That's why I keep coming back.
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GabeU, Champion

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I wonder what my excuse is.  I don't even have ViaSat!  LOL.  
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Stephen Rice, Champion

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Sir, it's time to put the crack pipe down.
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fmj77

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Stephen, you have experience with bad crack?
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fmj77

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Why would you go with satellite if you can get CenturyLink?
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Mark

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Did you know you are on the hughes net complaint page.
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Brad, Viasat Employee

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Hi Shana

1st please watch the language. That's a violation of our forum guidelines.

Now to address your concerns. if you email us at viasatlistens@viasat.com with your account information we can take a look at your service, make sure your promised credit has been applied and help you out
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steve heller

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I have never heard anyone say that satellite internet is better than terrestrial internet, other than dial-up. So I'm not sure why anyone is surprised that it isn't.
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fmj77

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Satellite internet should only be a last resort if nothing else is available. Otherwise, do without. Most of my neighbors go without internet because they refuse to pay for it because of its limitations.
(Edited)
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Guy Houston

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The problem is people are tired of the treachery that providers like ATT get away with. FCC and FTC and Justice Dept are powerless. So people that are locked in territories, like ATT's dont have options. WE NEED VIABLE ALTERNATIVES. 
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Brad, Viasat Employee

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We actively do not try to compete with DSL or Cable provided areas due to the limitations of satellite internet. SOME areas offer DSL with like 5mbps or lower so those areas we'll probably market a bit in. 
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Andy Schack

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That's not what I hear at the Council meetings in Denver. All I hear is "we can compete in cable areas" to which I strenuously reply "no you can't"

Andy
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Brad, Viasat Employee

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Just to make sure I don't get myself in trouble or beat up in the food truck line I guess there's a big emphasis on the word "try" in my response. I recommend this site to most thinking about the service https://www.exede.com/what-to-expect/
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Andy Schack

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LOL!! Point taken.

Andy
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Bev, Champion

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LOL I assume that CAN means in areas like Ashdown, AR where even in town, there is no fiber - well yes Viasat beats DSL and NewWave (DSL on speed and, NewWave on reliability - my sis in law has it and, it's out at least once a week for no good reason.)

Here, even if I lived in town, I'd choose Viasat. Not doing the DSL at max 3 Mbps or, the unreliable NeWave wireless crud that's offered here. (Yeah a few other DSL provider but they only service like 2-5% of the county and, they are expensive.

https://decisiondata.org/tv-internet-by-zip/71822-internet/
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fmj77

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My work has ATT DSL that averages between 3-5 Mbps. I'd take that in a heartbeat any day over Viasat. Speeds are consistent all day and it totally outperforms satellite.
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VeteranSatUser

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I agree. 3 to 5 Mbps. Low latency. Truly unlimited. I would take it!
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Bev, Champion

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Problem is AT&T here on their DSL is now at 300 GB per month then 10.00 per GB, up to 100.00 in overage fees.  The average customer here gets 0.768 Mbps down and 0.384 up for speed. Not me, uh uh, no way I'm paying 60.00 a month for that. Maybe if it were 20.00 a month I could live with it if I had to. (Viasat isn't the only one that can have problems delivering advertised speeds, even DSL has that problem around here.)

I might get slowed during congestion after 150 GB but, at least I don't get charged extra for it. Unlimited is not an option here, Viasat is as close as you get to it - not charged for excessive data use and, not cut off for it either.
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fmj77

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I wouldn't go with that type of DSL service either. $60 a month for those crappy speeds isn't worth it.
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fmj77

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I wouldn't go with that type of DSL service either. $60 a month for those crappy speeds isn't worth it.
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Andy Schack

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Anybody else hear an echo!

Andy
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fmj77

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I keep having problems with double posts on this forum. Can't figure out why.
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Bev, Champion

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fmj, that's the mouse, move it a bit while the post is processing and, it does that. Low batteries in a wireless mouse can do it too.
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fmj77

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Got a new mouse and battery and I still get double posts occasionally. I wonder if it's a problem with my computer or the browser.
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VeteranSatUser

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Wouldn't be the computer. Maybe browser....or blame Viasat!
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Bev, Champion

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Or as I do occasionally, I slightly move the mouse unaware and, give myself a double post. Hey. we're only human. :)
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Old Labs (VS1-329-L12FZ)

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Blame GetSatisfaction - preventing double submission is easy to address programmatically  but often overlooked regardless of what actually triggers it.
(Edited)
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Stephen Rice, Champion

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I left AT&T Uverse (fancy name for DSL) to switch back to Viasat. AT&T kept going up on the bill every year. The last bill was $69 a month.

I pay Viasat $60.99 a month with a three year guarantee. I'm a happy customer.
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VeteranSatUser

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Were you a shill for AT&T DSL at the beginning?
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fmj77

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What kind of packages can you get with ATT? My dad had Uverse for a few years and it worked great compared to anything I've ever had with Wildblue/Viasat. Very little slowdown during primetime and soft cap of 300GB.
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Stephen Rice, Champion

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I bragged to a few people that I was getting internet for $35 a month including modem rental. I quit bragging about the low price when AT&T started raising the price each year. The last bill they sent me was for $69.

I'm out in the country so I'm one of the lucky people who has the option of AT&T if I want it. I was paying for up to 18 mbps. Speeds were never beyond 10 mbps and buffering on YouTube was very common.

It slowed down and even stopped working sometimes in the evenings.

Last I checked, AT&T only has 6 mbps packages for my address.

I'm happy with Viasat and have no desire to go back to AT&T as long as I can keep Liberty 12 for $60.99 a month.
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fmj77

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If you're happy with Viasat then I totally understand. Still, I would love to have another option besides satellite and dial up. Consider yourself lucky.
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Stephen Rice, Champion

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Viasat is usually faster than AT&T in the evenings, provided I haven't used all of my priority data.
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Stephen Rice, Champion

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GabeU, Champion

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Though various suggestions may or may not help with the double post issue, the problem ultimately lies with GetSat.  Until they fix the issue it will continue to happen, though I doubt it's high on their priority list.  
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Brad B

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I don't know where you live Stephen. But I wish I got that at 7:00pm. I can tell when it's 5:00pm because anything on the internet stops working. Down to less than 200kb. Until well past midnight.
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VeteranSatUser

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He lives in an area where the beam has low utilization. His experience is not indicative of what others will experience in beams where congestion us high.
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Stephen Rice, Champion

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Also, I don't try to use the internet during Prime Time much unless I still have priority data left. My speeds are around 256k if I am on the Liberty pass during prime time.
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GabeU, Champion

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 My speeds are around 256k if I am on the Liberty pass during prime time.
That's still enough for most basic browsing, right?  Not sites with embedded video and such, but most others, right?  
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Stephen Rice, Champion

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Yep.  256k is perfectly acceptable for most browsing. You simply can't watch video with it.  
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VeteranSatUser

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Stephen... what can I do at 38 kbps????
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Stephen Rice, Champion

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If you had a Plex server you could be watching M*A*S*H tonight.
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VeteranSatUser

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Wasn't big into MASH. Cheers and Seinfeld my two classic shows.

If you want to catch a 70's comedy before it's time, check out SOAP. A 70's sitcom featuring a gay character. Wild stuff. And funny.
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Brad B

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Last night I had 14kbps. Took a full minute just to load the speedtest website. Completely useless. My area is really going to freak out when they find out about early '00s internet technology.

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