Crap service, being told i was lying, about done

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  • Updated 4 weeks ago
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  • (Edited)
Anyone else have Viastat satellite internet? Paying nearly $70 a month for poor SERVICE. You call them, do a speed test, which is slower than a snall, and they decide its a modem problem and they are gonna send out a service tech to repair the problem. Tech youre talking to on the phone is making detailed notes on your account. He's in the middle of telling you how you will be compensated as well just then a survey cuts him off like totally. Forced to call back to get customer service, asked to be put back though to tech support just to be talked to like a <removed> that we dont know what we are saying and so forth. Never mind about the detailed notes on our account. Got a $10 credit for satellite service that dont want to work. Centurylink is faster! Needless to say, a Viastat agents ears are burning and probably having a bad night now. Reporting them is an understatement.
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Shana Reeves

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  • Very upset

Posted 1 month ago

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Judge and Jury

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Stephen Rice

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I'd post a link showing what sh$t looks like but it would just get me in trouble.

Viasat service is very reliable, you just have to understand the limits of whatever plan you signed up for.
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MEM

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Stephen, I must call you out on your comments. Your experiences apply only to you. You cannot extrapolate your experiences onto others.

You would be correct if you stated "Viasat service is very reliable... FOR STEPHEN RICE."
To make the all encompassing statement that "Viasat service is very reliable..." is just false.

You state that "you just have to understand the limits of whatever plan you signed up for" implying that the large number of unhappy people do not understand the limits....
You are again incorrect. Most do understand the limits but that does not make their bad experience turn into a good experience.

The people with problems are real and their comments are just as important as your comments. I am happy that you have good service. Don't imply that those who unhappy must be wrong.

I am curious. You and several others have posted thousands of times. Why have you posted 1742 mostly favorable comments? I have posted only a few times in my nine years with this service. What is driving you to defend Viasat so vociferously? I have observed that most Viasat customers post here (or on the precursor forum) just a few times or less.
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Hfcomms

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Stephen, I must call you out on your comments. Your experiences apply only to you. You cannot extrapolate your experiences onto others.

You would be correct if you stated "Viasat service is very reliable... FOR STEPHEN RICE."  To make the all encompassing statement that "Viasat service is very reliable..." is just false.

If yours is a fair statement then the inverse is also true.  You and a handful of others are having problems but that doesn't mean that all customers are having trouble or it's a terrible service.  When you come to a forum like this the flavor you get is skewed to the negative.

Think about it, do most customers visit forums like this because they are satisfied and like the service or do they seek out the forum because they are having problems and/or feel that the service isn't living up to the claims?  Fact of the matter is the vast majority of the customers both residential and enterprise are satisfied or they would soon be out of business.

I could make a statement that most customers are having a positive experience and I think that would be more accurate.  Again, forums like this tend to draw the disgruntled and not the happy.  Heck, this morning around 9am I upgraded my iMac to the latest operating system which was over a 5Gb download.  It downloaded in 45 minutes and took longer than that to install.  Now that might not be real quick for those used to fiber and other terrestrial options but that makes me a happy camper for a satellite Internet customer.
(Edited)
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Bev, Champion

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Yes, we post often here. I can't speak for Stephen but, for myself, I want to try to help others learn to make the most of their Viasat service and, help them learn a bit about how satellite internet works and, is different form land based internet service.

I too find my service very reliable and, quite good 99% of the time. Sure there are days when my beam is jammed and congestion slows me down, I've used all of my priority data and, been slowed for that when I had a Liberty plan and, occasionally the weather has interrupted my service entirely for a few hours but, those things are to be expected with satellite internet.

Of course those who are unhappy aren't wrong. Perhaps they have equipment issues, got a less than stellar rep on the phone, as I have a few times or, maybe they are new and simply haven't learned about Viasat service yet so, are expecting it to be like land based internet service. I don't know until they post and, I have the opportunity to read and see what the problem might be and, how I and the other members of this community forum might help them.
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Stephen Rice

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This forum is like bad crack. That's why I keep coming back.
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GabeU, Champion

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I wonder what my excuse is.  I don't even have ViaSat!  LOL.  
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Stephen Rice

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Sir, it's time to put the crack pipe down.
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fmj77

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Stephen, you have experience with bad crack?
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fmj77

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Why would you go with satellite if you can get CenturyLink?
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Mark

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Did you know you are on the hughes net complaint page.
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Brad, Viasat Employee

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Hi Shana

1st please watch the language. That's a violation of our forum guidelines.

Now to address your concerns. if you email us at viasatlistens@viasat.com with your account information we can take a look at your service, make sure your promised credit has been applied and help you out
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steve heller

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I have never heard anyone say that satellite internet is better than terrestrial internet, other than dial-up. So I'm not sure why anyone is surprised that it isn't.
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fmj77

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Satellite internet should only be a last resort if nothing else is available. Otherwise, do without. Most of my neighbors go without internet because they refuse to pay for it because of its limitations.
(Edited)
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Brad, Viasat Employee

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We actively do not try to compete with DSL or Cable provided areas due to the limitations of satellite internet. SOME areas offer DSL with like 5mbps or lower so those areas we'll probably market a bit in. 
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Stephen Rice

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Yep.  256k is perfectly acceptable for most browsing. You simply can't watch video with it.  
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VeteranSatUser, Champion

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Stephen... what can I do at 38 kbps????
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Stephen Rice

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If you had a Plex server you could be watching M*A*S*H tonight.
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VeteranSatUser, Champion

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Wasn't big into MASH. Cheers and Seinfeld my two classic shows.

If you want to catch a 70's comedy before it's time, check out SOAP. A 70's sitcom featuring a gay character. Wild stuff. And funny.
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Brad B

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Last night I had 14kbps. Took a full minute just to load the speedtest website. Completely useless. My area is really going to freak out when they find out about early '00s internet technology.