COVID -19 Virus: Schools and Studies

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  • Updated 1 month ago
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COVID -19 Virus: Schools are closed and online studies are the only option, I am again writing for the second time to ask the same type of question. We are currently out of High Speed Data. Our Autistic Child needs this to do his online school work. We live in the country and this is his only means of doing his work. Anything less than High Speed Data 25MBS per Second and his lectures and other school studies just sits there and Buffers. We are not in a Financial place at this time to just Buy More High Speed Data. We need this for him. Is there anything you folks can do?? We still have at least 10 more days before the new monthly allotment of High Speed Data Hits our account. Sincerely, Darren Fisher, Nashville, Michigan
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Darren Fisher

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Posted 2 months ago

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Brandon Dotson

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I can relate to your issue, but there’s nothing really that Viasat can do. Other than throw another satellite in the sky. Also you need 25mbs to stream lectures? Are the lectures in 4K? Lol
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Ian

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Stephen Rice, Champion

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If Viasat suspends data caps, the service won't work anymore.
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ExSatUser

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Congrats!
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Homeskillet

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Zochnet? I see they only cover a small area of rural Texas, that does most people no good. Thanks for nothing.
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johnny c

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Most ISP are regional, avialable to communities, counties, In limited geographical areas. Glad you have an alternative service in your area.
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Randy Filkins

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Bottom line is they just don't care, your request is not the only one out there. Their promise of another satellite has been a falshood ever since I have heard of Viasat. All this is falling on def ears, The just dont care, as long as they get your money!
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Ian

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Exactly, just look at 1,000's of BBB & FCC complaints (yet no BBB rating). But the OP could write an email to viasatlistens@viasat.com and they have the power to affect changes to one's account. Will they, I don't know. There is a lot of pressure for them to do more than suspend service terminations for non-payment and waive late fees (which is really just them saying, ok, we will suspend our extra poor taxes).
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Homeskillet

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As others have said find a way to get the resolution lowered on the lectures. I have even streamed 480P video when my Red Wireless is throttled to 600Kbps with very minimal buffering. They must be streaming at 4k resolution.

As for people that keep asking for data caps to be suspended, first there is only so much bandwidth available and without limits some people will use as much as possible. That will grind the whole satellite internet system to unusable status like a car stuck in NYC rush hour traffic.
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Richard Washington

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The problem with satellite companies: they give you 25 mbps which is enough to download about 3 movies a night for about 5 nights @ 720P anything after that you are slowed down to nothing but buffering or be forced to pay extra for anything higher than 1 to 2 GB (slow as molasses) and your paying more money than you would for most cell phone companies through their telephone towers. Cable is even better speed but not available in rural areas.
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Old Labs

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I think I'll let Robin handle this one - he's got the solution to this one.
(Edited)
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Kevin Hanes

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I have never gotten close to 25Mbps, ever. They say I should, but never seen over 18
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Ian

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Harvey Mueller

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Can you talk to the school providing the lectures and curriculum? Ask about possibly taking a laptop there to download the content to be plated back at home. Even better would be to get the lessons on thumb drive to pick up and take home as you return previously used thumb drive.

Surely you are not alone trying to access the content with inadequate internet capability. Talk to the schoolwork provider for alternate if Viasat cannot offer suitable solution.

Btw this is a self help forum and we are users so powerless to help. Email the viasatlistens addy. Call Viasat support.
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Old Labs

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Indeed... many educators are just now ramping up for this challenge and may need to be educated themselves on digital inequities to provide alternatives for those that are bandwidth challenged. Talk to the school board or administrators - I'd bet many don't realize not everyone has true broadband available. Ask them why they are placing your children at a disadvantage and what they are doing about it. Chances are many will respond what do you mean you don't have reliable high speed internet? Then explain reality to them.
(Edited)
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Stephen Rice, Champion

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Ask the school to put the lectures on a thumb drive or DVD and mail it to you.  Problem solved.
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Harvey Mueller

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Of course it's easier to blame Viasat.    
You have a financial budget to stretch every month to cover the bills.  
With metered internet eg Viasat you have an allocated data budget that you will have to manage and allocate resources to.  If the budget doesn't cover all activities, prioritize the important and cut out something.   
But Of course it's easier to blame Viasat.   

Viasat did try to increase bandwidth by launching Viasat 2 and because of the problems has not gotten the bandwidth increase as planned.   The increase will be Viasat 3 but that's not available now so they will be forced to ration what is available.   
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Kevin Hanes

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They constantly lie to customers and lie about their service to increase the amount customers. Then it’s obvious what happens, the existing customers get left out in the dark and screwed over. I have never taken to the forums before to complain. But I cannot take it anymore. I have been a customer for a decade and have had it broken off in me more times than I can count, so yes it is Viasat’s fault for not having a contingency plan for something like this to happen. It is terrible business practices to increase a companies amount of clients with no good intention to provide acceptable service practices. I consider myself a pacifist so this is hard for to to write, but I have had about all I can take from these crooks. 
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Kevin Hanes

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The schools will not do that. They was unprepared for this like everyone else, including Viasat. There should have been contingency plans for this type of problem. But then again, maybe this is their plan. To deny there is a problem and refuse to try to be a part of a solution. They released a statement stating customers then employees are their priorities. Well that’s obviously not the case. The teachers already had their hands full with government slashing budgets to buy more war planes and equipment that do nothing to combat this current war on viruses. SMH that you think the teachers and schools can do more than they already can. How many people in this forum that claim to be customers are actually employees and their job is to try to curb complaints and try to defer to something else?
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Ivan Bludnik

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Kevin,
You said "How many people in this forum that claim to be customers are actually employees and their job is to try to curb complaints and try to defer to something else?"
That is an interesting theory but I doubt Viasat would instruct their employees to pose as customers who support Viasat. The fact that there is so much negativity about Viasat on this Viasat operated forum indicates that Viasat is hands off. Even the moderators do not defend Viasat against complaints. They usually defer to Viasat Listens.

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Homeskillet

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The teachers already had their hands full with government slashing budgets to buy more war planes and equipment that do nothing to combat this current war on viruses.

Only 8% of school funding comes from the Feds, the amount of money spent on national defense isn't why teachers dig in their own pockets to buy pencils and paper. Point the finger at the state and local governments. Many decades ago state lottos were supposed to save the schools, of course the politicians found a lot of other uses for that money over time.
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Darren Fisher

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I am not blaming VIA SAT or a individual. No one could predict this Virus hitting our country the way it did. I am just asking for help or guidance on how to get enough bandwidth to get my kids through this and get there school work done. Unfortunately, a wifi hot spot won't work for us here.  We have tried a number of different cell service companies and just don't get good cell service for a WIFI hot Spot. WE call our property  Cell Phone Purgatory, If we are lucky we get 1 bar here. I have tried twice now the VIA SAT Listens, apparently that is falling on deaf ears.
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ExSatUser

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Have you tried installing a wifi antenna on the side of the house? They cost around $100 and can plug into a wifi hotspot. If you get 1 - 2 bars outside without an antenna, an antenna properly pointed should be able to deliver 3 or 4 bars.

The right wifi plan, provider, and equipment an it can be made to work.

Good luck!
(Edited)
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Kevin Hanes

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I see that Hughes net is increasing everyone’s data caps or speeds or something. But yet Viasat is still screwing its customers. 
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ExSatUser

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If Hughesnet did that, I am sure Viasat will follow suit.