COVID 19 Response!

  • 1
  • Question
  • Updated 2 months ago
sadly, your message to customers was "suck it up" and manage your data, vs a concessional response which could be "we will increase everyone's data during this stressful time, and limit the throttling of speed to as little as possible" to allow folks to adjust to this stressful time.

I was shocked that my speed went from 25MB to 1-2 MB/sec. That slow speed was totally unworkable, so I had to upgrade my plan. Thankfully, I can absorb that cost for a month, but many cannot.

please consider a better alternative!
Photo of doug arent

doug arent

  • 0 Posts
  • 1 Reply Like

Posted 2 months ago

  • 1
Photo of Voyager

Voyager

  • 842 Posts
  • 294 Reply Likes
Where do you think all of this extra bandwidth is supposed to come from? A magician’s black hat?
Photo of doug arent

doug arent

  • 0 Posts
  • 1 Reply Like
well, if they can charge you for it and supply it, it's available. can't Viasat offer something to their customers to help out in this time of crisis, vs just profit maximizing?
Photo of Voyager

Voyager

  • 827 Posts
  • 284 Reply Likes
That is because if you pay more, they take some of my bandwidth and give it to you. There is no extra pie sitting out there. There is a pie and all Viasat does is slice if differently depending on how much you are willing to pay for a larger slice at the expense of everyone else.
Photo of doug arent

doug arent

  • 0 Posts
  • 1 Reply Like
That is totally NOT true. They would not and CANNOT sell more bandwidth and data flow than the satellite allows. let's wait for corporate to respond, unless you are somehow responding on their behalf without being transparent about it.
Photo of Voyager

Voyager

  • 827 Posts
  • 284 Reply Likes
I have no connection to Viasat other than being a customer. Did you even read what I wrote? I never said they sold more than they had, I said the pie size was fixed and they simply adjust the slices based on what each customer is willing to pay. If you are willing to pay for more data, that means that folks like me who aren’t willing to buy extra data get lower performance. Try to read more slowly and understand what you read before you reply.
Photo of Old Labs

Old Labs

  • 709 Posts
  • 678 Reply Likes
All ISPs oversell their capacity to some extent - some more than others without mentioning names. It's a shared resource and subscriber counts are based on normal periods of utilization - we are in abnormal times right now. Land based ISPs are in a better position to add capacity than satellite internet providers (it doesn't involve space flight, rockets or even elongated muskrats). Both Viasat and  HughesNet are limited by the fixed amount of bandwidth capacity available when their satellites were launched - it is our choke point.

That is totally true -  it is also true that you probably wont receive a direct response from Viasat in this community (it's not the pupose of this forum) other than to point you at their corporate blog regarding their response efforts:

 https://corpblog.viasat.com/covid-19/

 If you're getting 1-2 Mbps (I assume you didn't really mean 1-2 MB/S) consider yourself lucky (luckier still if getting 1-2 MBps)

And yes, Voyager is correct that when you upgrade to a higher data plan (Inassume you blew through your data) it's effectively being taken from those who have exceeded their data usage threshold in the form of deprioritization that's the reason he's getting 120Kbps.
(Edited)
Photo of Voyager

Voyager

  • 827 Posts
  • 284 Reply Likes
And the difference between MB/S and MBps is?
Photo of Old Labs

Old Labs

  • 709 Posts
  • 678 Reply Likes
Both are used interchangeably for megabytes per second - capitalization on the b matters. Although most often I see MB/S used for throughput not bandwidth (a minor difference between the two). If it's 1-2 MB/S that's 8 - 16 MB/s and you'd be really pissed. johnnyc explained it all earlier today.
(Edited)
Photo of Voyager

Voyager

  • 827 Posts
  • 284 Reply Likes
Yes, and almost nobody used bytes for throughput anymore. Now I want to see you explain the difference between bps and baud. LOL.
Photo of Voyager

Voyager

  • 842 Posts
  • 294 Reply Likes
If only I had stuff to upload.
(Edited)
Photo of Brad

Brad, Viasat Employee

  • 3563 Posts
  • 1340 Reply Likes
In order to make sure all of our customers have reliableinternet access, we employ network management practices to prevent any subscriberfrom placing a disproportionate demand on network resources during times ofheavy usage , and encourage customers to move toward less in-demand hours.

Offering high –speed data with no limits would impact theexperience for the vast majority of customers. It is more important than everto have our network practices in place so that more of our customers have theability to access what is most important to them.

We have some tips to help you gain the most out of yourservice like limiting gaming and streaming and enabling video data extender ifyou are on a plan with data allowance. For greater data saving tips foreveryone, regardless of what plan you’re on, please visit:

 https://help.viasat.com/internet/articles/General/Maximize-Your-Data



Viasat understands that during this time you may need morefrom your home internet service and we are actively working to provideessential internet connections to our valued customers.
Photo of Homeskillet

Homeskillet

  • 844 Posts
  • 423 Reply Likes
All these threads are all the same. Customer does not understand the limitations of satellite internet and then refuses to believe people who are trying to educate them. Then they get angry insisting they are being lied to. This place needs a good search function. Next person screaming that satellite doesn't work can just be told to search the topic.
Photo of Bradley

Bradley

  • 1451 Posts
  • 466 Reply Likes
Here’s an example of how even land based ISPs are struggling. This was six days ago before the shelter in place order.

https://www.wraltechwire.com/2020/03/...
Photo of Voyager

Voyager

  • 842 Posts
  • 294 Reply Likes
I understand folks not knowing as this stuff certainly isn’t taught in school and companies like Viasat do their best to hide the ugly truth during the good times. Unfortunately, that policy of keeping their customers ignorant generates a lot of ill will during the bad times. I wish they wold be more upfront in discussing the fixed nature of their resource (short-term and fairly long-term) and how it differs from terrestrial services that are fixed in the short-term, but can be expanded fairly quickly in the long term. I define long term in this context as 6 months or more as folks like Verizon can commission cell towers pretty quickly and a lot of fiber can be run in 6 months time. This is quite unlike the multiple years required to design, build, test and launch a large GEO satellite.
Photo of Homeskillet

Homeskillet

  • 844 Posts
  • 423 Reply Likes
What Voyager said, plus there should be some minimum guarantees or a person should be let out of their contract without penalty. As we all know bad word travels 10x faster than good word. I think Viasat could do a lot to improve it's reputation without adding too much to the bottom line.