Could Viasat start sell "Speed" instead of Throttled slow Data Caps to be trully Unlimited ISP and win customers hearts?

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Hi Guys. In past years ViaSat (Former Exede) tried to have many changes by changing plans, launching satellites and changing unexpectedly policy. It all somehow worked all this time, but not recently after January 2019.
 We all know that it difficult to really find proper balance where wolfs are not hungry and sheeps are not dead, but I still believe that it always possible to find proper solution in order company would be happy and customers would not want to leave the ISP and search for alternative solutions.
  Probably somebody will want even raise money and open muninetworks as alternative option, but anyway.
 ViaSat tried different approaches to make it all work, but somehow each time it was bringing just unpredictability.
  ViaSat always writes and offers 
user agreement when we sign contract, can we as users also write our own user agreement to ViaSat and offer to sign?
 Because this "One-Way--user agreement puts us into position in future when policy of company changes all of a sudden and our User right are neglected.
   This country was built upon Constitution which meant to protect human rights, not to neglect them.

 To my opinion all those Data Caps, Throttling, prioritization  and fake Unlimited is way to no-where as for company itself so for customers.

  I think all those plans need to be brought to default values--everything needs to be started form scratch. Its not fair to have on both satellites 100mbit speeds and throttled 0.5 megabits even without reaching date cap limit.


  Data Caps, Throttling and Prioritization should be eliminated as the thing of the past.


 Internet should be really unlimited, company should sell not data caps, nor throttling, nor prioritization, nor unexpected policy changes.
 
   Company should sell Unlimited, Constant , Speed Access to the Internet.

 If company thinks that price is not fair, fine, company can determine which price for 30 calendar days of Unlimited constant 
Speed Access to the Internet is fair and offer it to its customers as Its offer, And customers should offer its speeds they think would be fair to pay for.
  Both parties would be happy.

 ViaSat could sit and count how much person could consume if he  or she could run download 24.7.31 with such speed. 
 This would allow ViaSat to have more users expansion plan. 
 right now everything is messed up with plans--nobody happy--it could lead to huge customers lost.

 I do not know if FCC should know about such state of business because if you turn on your modem, run speedtest at any hour of day, and it first show 20 megabit download, then over some time drops to 1 or 0.65--then its definitely not congestion, but throttling.

 Anyway, as a user, I do not want, nor 100, nor 50, nor 25 nor 12 fake speeds, as A user I wan Constant, Unlimited 5 megabit 24.7.31.365 access to the internet.

 Can ViaSat do this?
 Can they start selling speed to the internet instead of data caps, throttling , prioritization which make no sense ?

 Can ViaSat create plans where speeds will be lower than they are now but they will be stable all the time?

 Lets say 5, 6, 7, 8, 10 and 12 megabit per second but constant unlimited internet access speeds?
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MonkeyBusiness

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Posted 6 months ago

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Jab

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Is this an upcoming The Twilight Zone episode?

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VeteranSatUser, Champion

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Plus I am the only Homer on here!
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MonkeyBusiness

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Well , the Simpsons have accurately predicted everything else.
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jatzel guzman

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Let me know
You
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Casual Observer

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It's a legitimate question. To guarantee a minimum of even 5 Mbps 24/7/365 would require that Viasat provide dedicated bandwidth of 5 Mbps to each subscriber rather than the shared bandwidth model that most residential ISPs utilize.

So, lets look at just how much capacity (i.e. bandwidth) that Viasat has - keeping it simple, I'll utilize only Viasat-1 and Viasat-2 (and simply ignore the much smaller Wildblue and Anik capacities). Viasat-1 touted 140 Gbps at launch, while the final figure suggested for Viasat-2 is 260 Gbps. That yields a total capacity of 400 Gbps or 400,000 Mbps.

Assuming that bandwidth was spread equally among all beams (it's not an a little more complicated than that) and that non was actually dedicated to commercial and government uses, that would mean that for a guarantee of 5 Mbps  Viasat could support a rough order of magnitude of 80,000 subscribers (400,000 / 5) using that dedicated bandwidth model.

The last published number of Viasat residential subscribers was 585,000 and supposedly has remained - where would the other 500,000+ subscribers go? But more importantly. would you be willing to pay what Viasat would likely need to charge to make up for the revenue generated by those subscribers? The price would only go further up if dedicated commercial and government bandwidth were factored in.

The dedicated bandwidth model is how T-1 lines are sold. Google "What does a T-1 cost?" - Google suggests $1000 - $1500 per month. Now Google "How fast is a T-1?" - Google suggests 1.5 Mbps ;) 
(Edited)
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BBwithdrawls

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T1's used to be the cats ass, now they are legacy technology according to ATT, how do I know ? , because im looking at 1  3 ft from me , I had it 10 years in a rural area where nothing else was available, no cable, no dsl , nothing , 13 repeaters between me and the CO and despite having a kick ass sla it still took days to get repairs on 60 year old copper lines , i paid 387 a month for 1.54 mbps , todays standards that is horrible ,   Vsat filled a niche where nothing else was available and didnt care about pleasing customers, it was take it or leave it , now hopefully technology  will bypass them and move on to something else , Please no one say 5G because it is NOT an answer for rural areas 
(Edited)
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VeteranSatUser, Champion

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Not right now, but given time who knows.

Never thought my area would get 4G. 3G now goes bye bye at the end if the year.
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Ron Swanson

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File a complaint with the federal trade commission
Threy are currently building a case against viasat.
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MonkeyBusiness

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So it doomed to only get worse when new customers join the party?
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Casual Observer

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The general consensus is we've already reached critical mass - that Viasat has oversold the service on many beams to sufficiently support peak period usage.

I'm not sure it would be a good business decision to base subscriber counts solely on peak period utilization - that would leave a lot of unused bandwidth during non-peak hours while still requiring a significant drop in the total number of subscribers. Yet again raising the question of how much you would be willing to pay.

I'm "satisfied" but I'm one of those who used to (while working at how) and still can shift my primary usage to non-peak hours (i.e. weekdays from 0300 - 1600)  - not everyone has that luxury and most want to use the Internet at home during prime time hours.      
     
But hey, Viasat-3 is on the way - the problem is they can't add capacity without launching a new satellite and that takes years  ;)
(Edited)
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VeteranSatUser, Champion

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I would be happy with speeds around 1Mbps. Viasat can't even deliver that to me now.
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Casual Observer

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OK, bump it up to a maximum of 400,000 residential subscribers to guarantee 1 Mbps 24/7/365  - where do the rest go? Remaining residential, commercial and government - and who pays for their absence? Verizon apparently ;)
(Edited)
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Jab

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@CO...dedicated bandwidth model

T1 prices vary greatly...depending upon location, location, and location.

@MonkeyBusiness

One of Viasat's pricing model in some beams have been based on fewer customers paying more.  Two customers at $50.00 is worth less than one customer at $100.00. 

I suspect one can get a commercial contract and have dedicated bandwidth.  And yes, your very own sales rep will speak to you, when called.

Most sat customers are group together on a given channel....

"Satellite Internet Contention Ratio. A Contention Ratio (written as 10:1, 20:1, 400:1) refers to the number of subscribers that are sharing the same sized connection channel at the same time."

With traffic shaping programs, any sat ISP provider can guarantee you a rock solid speed...weather permitting, etc...as a commercial customer.
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Casual Observer

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Yes, I know Jab - thank you Captain Obvious - maybe that's why Google gave a range????
(Edited)
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Jab

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September 14, 2017 T1 vs. Cable Internet: Which Will Give Your Small Business a Boost?

T1 line cost?  Starting at $250

Prices have dropped/dropped in cities that offer T1s.

DS3 pricing in rural areas can be anywhere between $3,000-$5000+ a month. In small-mid sized markets, costs are usually $1500-3000, and large metro areas can be as low as $1000-2000 per month.


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Casual Observer

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Thanks for making my point which is if you want dedicated bandwidth you'll pay dearly for it  - if I was in a city I wouldn't need T-1, D3 or satellite. evn a blind quirrel finds a nut on occasion.
(Edited)
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Deku (The #1 Hero Data Saver), Champion

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Why does this sound like a Network Neutrality idea to me? Isn't that basically restrictions on our freedom on the internet of what we want to search up and what we choose to look at? I think in all honesty. We as the customers/consumer's have every right to have the internet as it is without all these restrictions on the internet freedom.

Plus, buying the certain subscription pass to bypass these restrictions for certain websites are more than my what I can do for my own food, bills and house hold items that I need on a daily basis. Might as well sell my entire home, lot and whatever else I need to sell in order to just get these certain subscription pass for certain websites. I also have another option also. If people really do have a brain. They must use it wisely. But for those people who don't have a legit brain and their brain is a size of a worm. I feel bad for those people. They are saying that Oh it's too help with the bandwidth blah blah blah. If they do go with that. Not only will it be affected for the internet itself. But also the cellphone internet data included along with that.

Don't think for a minute that only Network Neutrality is only for the Internet. It's also for the cellphone Internet data also. So if I was you. I'd be careful of this type of topic. Because I can type a whole lot of things into 1 paragraph of the positives and the negatives. Also that list and so on will be my longest one ever to date in my entire 24 year's of my life. If you don't believe that I won't do it. Give me about 1 or 2 months maybe max 3 months just to type it all out and so on. But I don't feel like taking 1-3 months of typing all that stuff. Because it'll be all dowm the drain and no one will even understand at all. Plus, Who wants to be reading a 8 to 10 pages maybe more of this topic anyways? I'm way too busy in my currt life to be wasting my precious time and typing for this topic.

Why don't you type everything for everyone of the Idea of how much it should cost and so forth. It also must be typed in a proper way in order for the company to do this. I honestly think in my own opinion. We as the customer/consumer's should see what you're thinking of with the prices of each websitest with the packages that are included. E.G. $5 add-on to access google. $5 For Facebook. $5 for Itunes. $10 extra for video streaming.
Ya know, You will need to write a proper and througholoy for each website and so on. Then send us a copy of what you wrote and see if the customers/consumer's like it and agree to it. If so, It's all up to Viasat on their end.

Good luck on writing and typing it out!
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Frederick Gralenski

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I seemed to be stuck in a horrible rat trap in email, called zimbra.  How do I get beck to my tolerable email of Jan 2019?
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VeteranSatUser, Champion

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Sign up for a yahoo or gmail account.  Use that as your primary email address.
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Frederick Gralenski

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Is there any way I could use my wildblue email address and not have to individually notify my 300 contacts? 
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Jim16

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Keep your wildblue email and start a Gmail account.  Have Gmail retrieve your wildblue emails and deliver them to your Gmail account.  When your 300 email friends write to you, respond to them and tell them you have changed your email address.  Very easy and simple to do and you will love Gmail.

https://www.google.com/search?client=firefox-b-1-d&q=have+Gmail+retreave+your+other+email+accoun...

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And setup auto forwarding on your Viasat email.  Email sent to Gmail.  Then outgoing mail comes from Gmail.  It doesn't take long for your old Viasat email to become obsolete.
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Bains9999

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The initial idea had merit -- fixed speed for a stated price.  Everyone mumbled about having to have dedicated capacity and limitations, etc.

Today, and for the past 60 years, the telephony network has faced this same issue.  Smart folks have come up with a reasonably good queuing algorithm regarding the capacity of Central Office plants versus actual subscriber lines.  It works.  Sometimes in an emergency or during a holiday, the line capacity is inadequate but it works almost all of the time.  

100% access all the time does not occur for telephones, cell phones or airplane seats.  Folks running the business determine how to handle the peaks and valleys and still make a profit. 

I would pay for that approach if offered.
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Jab

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But, ViaSat became Viasat, and then, Exede was a brand/product of ViaSat.

November 30, 2017 Meet the new Viasat - After nearly 32 years with the original “ViaSat” logo, we’ve rolled out a new, modern logo.

And the Who said, "Won't Get Fooled Again"

Yeaaah!
Meet the new boss
Same as the old boss

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I would pay for that approach if offered.

Doubtful.  Very doubtful.  When it comes to the cost of satellite internet people would never agree to pay the prices of what would be offered.  Hundreds of dollars per month for a dedicated 5Mbps line, as an example.  People just aren't going to pay that.  There would be nowhere near the number of subs they have now, and they've got to make a profit somewhere, so the prices would be exorbitant, to say the least, in order to be able to offer such.  

It's a catch-22.  More subs means less cost per customer, but more subs means less performance per customer.  Conversely, less subs and better performance means higher cost per customer, and much higher, as stated, than what people would be willing to pay.  

Many rural folks would love to be able to get a 5Mbps dedicated line that actually produced 5Mbps on a round the clock basis, but they wouldn't be willing to pay $500, $600 or $700 per month for it.  
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Albert Davis

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Your right. Rural person here. No options for internet but satellite and huges is too pricey along with small data caps.... so enters exceed with the 70 dollar liberty 12 . Hit the data cap and your slow but still reasonable then decided to cancel and go with crappy cellular phone hotspot and waka enters viasat with an offer I could not refuse they offered unlimited internet no data cap and 12mb of SPEED for the exact same price . That went well for 9 months and one month I hit the actual cap.(take out glasses read fine print)oh its 150gb and yea I noticed it slowed down when I could not stream a Netflix so I said to my self I won't do that again. Then 2 months later I notice the speed was gone with 0.42kb as my top speed and I got on the phone with support and spent 2 hours fiddling with the modem settings and them flipping data compression on and off and then escalated to a service call 4 days later but then they decided to let me speak to a higher tier data specialist who had me call at a specific time. Only to confirm the data speed was a whopping 0.52kb. He gave up and decided it was the modem and to call back tomorrow to confirm. Well some where a month later I am furious and want to talk to a supervisor and in the background in hear someone say hes on the bronze 12 and if wants to go to a higher plan that's fire or tell him to go somewhere else for internet. I almost had tears in my eyes..now all this time the corporate heads had made a change and disnt tell any of their techs what was going on. The deal is I am being throttled 19hours a day.no throttle from 2am to 5:30am. No matter where i am on data usage. The plan still says 150gb 12mb and 360p minimum video streaming and still says they might prioritize data after 150gb .what it dont say is what's in the email I got saying they are prioritizing my data half the time which is a lie they are doing it all the time during the day and night .that's the half. The other "half" is when I'm asleep where the data is 12mm .. wake up and its 0.50kb. I hate them. They have ruined my life and my daughters who rely on the internet for school. Viasat dont listen and they dont care what damage they caused. Oh and I was on the highest plan availible in my area now there are like 6 plans above me and several below me which are faster. My brother just got a 20mb plan for 50dollars a month. His speed is light speed ahead of mine and we live 300 feet from each other. New customers get priority .for a little while until viasat hooks them then snatches the rug from their feet later on. I am filing a case with the fcc and my attorney general in my state. They need to know the crooked business practices of contract fraud with these shisters
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Michael McDowell

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Probably need to file a complaint with the FTC also.
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Jab

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@Albert Davis

One might take a look at this post. Sometimes, there is another option, but extra dollars are required.  In years past, I have considered the option that BBwithdrawls accomplished, but I would have had to erect a 50' or so tower...or erect a 100' tower and use this WISP provider direct without a relay station.

As time progressed, two wireless carriers signals are beamed where I live.  In earlier days, I literally had to walk out to mail box to make a cell call....and if rainy weather, had to drive about two miles to make a cell call.

Within next decade, there will be more rural towers..., but in the case of BBwithdrawls living in a "hole," he had to build a relay station on a hill.

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