Contract

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
Cancelled service and was told will be billed monthly until my contract ended, check my bank was charge for the termination fee all one time! I lost my job behind them! And now my grandmothers back is over draft until next month! Will not recommend this company!! They know how to sale, but it's all lies after you sign that contract!
Photo of Tiajuana Angie Grimes

Tiajuana Angie Grimes

  • 2 Posts
  • 0 Reply Likes
  • Angry

Posted 2 years ago

  • 1
Photo of Brad

Brad, Viasat Employee

  • 3048 Posts
  • 1069 Reply Likes
Hello Tiajuana,

This is very much the terms of the cancellation fee as laid out in our agreement. The fee is $15/month per each month left in your agreement but it's not a broken up fee. 
Photo of Tiajuana Angie Grimes

Tiajuana Angie Grimes

  • 2 Posts
  • 0 Reply Likes
I was not told that at the time of cancellations! I have been doing customer service for over 20 years, and that should have been told! Most customers are on limited income and can not afford an upfront charged