Why am I being charged a termination fee when the internet wasn't working properly the whole time? I got viasat in March, when my daughter was hospitalized. The gentleman that came in and installed it left me his card and told me if any issues come up, to give him a call. Cool, no problem. Between work, hospitals, divorce, and my 4 kids, I barely had time to sit down and think for a few minutes. Here is my issue. After a while, I stopped paying the internet. It wasn't working properly, despite contacting Viasat various times and various ways. I've used the chat, phone, even called the technician. It would work for about an hour and then it'll slow down. At this point, I gave up and just used my hotspot. I am trying to disconnect and have the HUGE dish that was put in my front lawn removed, when I was told about the deactivation fee. I understand if the internet was working and I decided to disconnect for whatever reason, but I shouldn't pay a fee for a service I never received! This is ludicrous. Your customer service agent was awful telling me how the internet wasn't working because it was disconnected... ARE YOU KIDDING ME? After I tried to tell him numerous times, that there must be a glitch in your guy's system, because now, NONE OF THE CONVERSATIONS I had over chat are saved with them, and they only have 2 records of me calling them! How is this professional?!