Contact Corporate Office

  • 6
  • Problem
  • Updated 1 year ago
  • Acknowledged
  • (Edited)
Charged $75 for service I’ve tried to cancel. I want the phone number for the corporate office. No supervisor will reverse the charge.
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Dan Krieter

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Posted 2 years ago

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Bev, Champion

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You can reach someone at corporate by sending and email to Viasatlistens@viasat.com. That goes to the corporate office that monitors this forum. They do not give out the phone number there so, none of us knows that, you have to email them.
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lauri davis

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This email is to let you know we’ve received your email about your Viasat account and we’ll get right on it. We’ll contact youwithin 24 hours to follow up on your request.

NO ONE HAS YET TO CONTACT ME - AND SERVICE IS EVEN WORSE!!!!!!

Description:

Submitted on Monday, July 30, 2018
Submitted by anonymous user: [162.72.70.153]
Submitted values are:

 
Company: residential account
How Did You Hear About Viasat? Email
Area of Interest: Viasat Internet (formerly Exede, WildBlue Home Internet)
Description of Your Application and Need:
I am already a customer - but cannot get thru to speak to customer service
real person unless I want to HOLD FOR 36 mins or longer... I have texted
both technicians .
I have been a customer for exactly one month - & in that one month - you
people need to know that your service is horrendous - connection even on a
good day has to reboot at least every hour & mostly days has issues every 10
mins - they have been out to adjust the dish & made it worse!!!! for the
service your provide it is short of extortion for the price you charge & the
service or NON service..... since my choices in this area is YOUR company -
BUT I felt that I needed to share with your firm - if I could have found your
corporate I would share it with them also & will when I can find it

lauri davis
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Bev, Champion

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Lauri, this is a public forum, not a way to send email to Viasat. You can call Customer Care at 855-463-9333 if you are having problems with your service or, you can email your account and contact information and, a description of your problem to Viasatlistens@viasat.com if you prefer email.
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Brad, Viasat Employee

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Hi Lauri,

That looks like you might have emailed us already I can look for your email this morning and reply to you
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lauri davis

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waiting - no reply to me but y'all can drain my acct & I have literally had  NO service - I had to come into houston to be able to get uninterrupted service 
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Matt B, Viasat Employee

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Lauri,  

In that email you quoted from above, it should have listed a case number.  Can you provide that?
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lauri davis

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Case # 02140839 regarding your Exede Account has been received. ref:_00D70K0Rw._500t0BMwgr:ref
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Chyna Kay

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I completely agree, your placed on hold for an hour, and their services SUCK!!!
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lauri davis

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they responded to reboot - i reboot 15 times a day - service is horrendous - since they are the only service in my area = its legal extortion - almost 200 per month - since i work from home online - i have to deal with extortion 
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Matt B, Viasat Employee

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Lauri,

Please check your inbox, I've just sent an email to you.
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Chyna Kay

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Matt B. Why dont you have your corporate office refund me my money! When I signed up for viasat we were never told we could only get 12 gb. Of data because unlimited isnt offered in my area! YOU DONT TELL PEOPLE THAT BECAUSE NOBODY WOULD EVER GET 12 GB OF DATA FOR THEIR HOME!!! we run a business from home but cant even scroll through internet,cant have a home Secretary system, cant watch netflix, cant watch YouTube, YOU CANT EVEN SCROLL THROUGH YOUR PHONE!!! after only having the shitty services for a week we cancled and the guy who helped us said we had a valid reason for canceling and put a ticket into corporate to have our charges waived but CORPORATE DENIED IT AND SAID IT WASNT A VALID REASON ARE , so i was still charged for the next 24 months even tho i cancled after A week!! I WANT MY MONEY BACK MATT B! VIASAT'S SERVICES ARE **** AND EVERYONE KNOWS IT AND SO DO YOU!!!
(Edited)
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Stephen Rice, Champion

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I'm on a 12 gb plan. I routinely use over 100 gb of data a month with no issue.
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VeteranSatUser, Champion

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I had a 10GB plan until last December. Had to use the free zone to get by, but I did.
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Stephen Rice, Champion

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If you use up your priority data, it will be slow during the evening.  The rest of the time, you can usually get speeds from 1 to 5 mbps providing you are on a Liberty plan.  

I rarely ever end up using my 12 gb of priority data these days because I do the majority of my downloads during the free zone from 3 am to 6 am.

Unless weather is really bad outside, my speed never slows down.
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Viv Uwayo

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Very unacceptable treatment. I have never had to deal with customer service like this before. I am ready to go to court with viasat. They made me sign the agreement without knowing what I was getting myself into. The internet doesn't work and then they email me to tell me I've used all the data? I cant even watch a movie on Netflix. I have been using my phone data all this time!!!! This will go very far
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GabeU, Champion

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It's up to the customer to be aware of what they are signing.  That you didn't know what you were signing isn't their fault.  It's yours.  You should have read what you were signing before you did so.  You had the right to do so.  

If you are using your data, your service is working.  

Keep in mind, as well, that part of that agreement that you signed included you agreeing to binding arbitration.  
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Viv Uwayo

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So it is up to the customer to also be hung on? You do not know who you are actually dealing with.... all the sweet talk ended with me signing whatever I was forced into signing....
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Viv Uwayo

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Haven't been able to watch not even 1 movie since signing the crappy contract. Come get your stuffs outa my backyard
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GabeU, Champion

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No one is "forced" to sign anything, including an agreement/contract.  That you didn't know your rights is not their fault.  

If you're having a technical issue you should email ViaSat at viasatlistens@viasat.com .
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Viv Uwayo

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More than half of the time there are technical issues. Now tell me if that is called internet that you guys sell....
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Viv Uwayo

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If you do not have something helpful to say just hold it. I will deal with someone else that can help
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GabeU, Champion

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I don't sell anything.  Neither I, nor just about anyone else on this community, is a ViaSat employee.  ViaSat employees have an indicator of such next to their name.  
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GabeU, Champion

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I don't sell anything.  Neither I, nor just about anyone else on this community, is a ViaSat employee.  ViaSat employees have an indicator of such next to their name.  
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Viv Uwayo

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U guys wont get away with it.
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Jim16

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Instead of threatening everyone, why don't you ask for help? Everyone here is a customer, not a Viasat employee. If you want some help, especially with streaming, change your attitude and ask.

"You do not know who you are actually dealing with.... "
So you're very powerful and will hurt Viasat.  Funny.
(Edited)
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Viv Uwayo

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No one has been able to help
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Viv Uwayo

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All I been dealing with is customer service rudeness.
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Brad, Viasat Employee

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Hi Viv,

This isn't a live support method to reach Viasat. Please email viasatlistens@viasat.com with your account information and concern and we'll help you directly
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Chris Wilson

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i asked for a stop payment on my ex girlfriends account and they still frauduently took the money off my card
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Jim16

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Your girlfriend needs to pay her debt to Viasat.  If you used your card for her service than you have learned a valuable lesson about girlfriends.

(Edited)
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David Hammond

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Mine is worse than that. To watch a 1.5 hr movie takes 3.5 hours. That is all time spent rebooting.
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lauri davis

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i have posted how terrible my service is and company rep - removes comments.... for fowl language ( legal Extortion ) they are the only service available in my area & I have to have internet.... I pay approx $180 for internet only that only works 1/3 of the time.......
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Brad, Viasat Employee

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Not when it's our forum and we have rules saying comments like that will be removed. You can say what you want but we're within our justification to remove those posts. If you do have an issue with your account and want help email us at viasatlistens@viasat.com 

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