Charged $75 for service I’ve tried to cancel. I want the phone number for the corporate office. No supervisor will reverse the charge.
Posted 9 months ago
Bev, Champion
This email is to let you know we’ve received your email about your Viasat account and we’ll get right on it. We’ll contact youwithin 24 hours to follow up on your request.
NO ONE HAS YET TO CONTACT ME - AND SERVICE IS EVEN WORSE!!!!!!
Description:
Submitted on Monday, July 30, 2018
Submitted by anonymous user: [162.72.70.153]
Submitted values are:
Company: residential account
How Did You Hear About Viasat? Email
Area of Interest: Viasat Internet (formerly Exede, WildBlue Home Internet)
Description of Your Application and Need:
I am already a customer - but cannot get thru to speak to customer service
real person unless I want to HOLD FOR 36 mins or longer... I have texted
both technicians .
I have been a customer for exactly one month - & in that one month - you
people need to know that your service is horrendous - connection even on a
good day has to reboot at least every hour & mostly days has issues every 10
mins - they have been out to adjust the dish & made it worse!!!! for the
service your provide it is short of extortion for the price you charge & the
service or NON service..... since my choices in this area is YOUR company -
BUT I felt that I needed to share with your firm - if I could have found your
corporate I would share it with them also & will when I can find it
i asked for a stop payment on my ex girlfriends account and they still frauduently took the money off my card
Your girlfriend needs to pay her debt to Viasat. If you used your card for her service than you have learned a valuable lesson about girlfriends.
(Edited)
Mine is worse than that. To watch a 1.5 hr movie takes 3.5 hours. That is all time spent rebooting.
i have posted how terrible my service is and company rep - removes comments.... for fowl language ( legal Extortion ) they are the only service available in my area & I have to have internet.... I pay approx $180 for internet only that only works 1/3 of the time.......
Brad, Viasat Employee
Not when it's our forum and we have rules saying comments like that will be removed. You can say what you want but we're within our justification to remove those posts. If you do have an issue with your account and want help email us at viasatlistens@viasat.com