Charged $75 for service I’ve tried to cancel. I want the phone number for the corporate office. No supervisor will reverse the charge.
Posted 3 months ago
Bev, Champion
This email is to let you know we’ve received your email about your Viasat account and we’ll get right on it. We’ll contact youwithin 24 hours to follow up on your request.
NO ONE HAS YET TO CONTACT ME - AND SERVICE IS EVEN WORSE!!!!!!
Description:
Submitted on Monday, July 30, 2018
Submitted by anonymous user: [162.72.70.153]
Submitted values are:
Company: residential account
How Did You Hear About Viasat? Email
Area of Interest: Viasat Internet (formerly Exede, WildBlue Home Internet)
Description of Your Application and Need:
I am already a customer - but cannot get thru to speak to customer service
real person unless I want to HOLD FOR 36 mins or longer... I have texted
both technicians .
I have been a customer for exactly one month - & in that one month - you
people need to know that your service is horrendous - connection even on a
good day has to reboot at least every hour & mostly days has issues every 10
mins - they have been out to adjust the dish & made it worse!!!! for the
service your provide it is short of extortion for the price you charge & the
service or NON service..... since my choices in this area is YOUR company -
BUT I felt that I needed to share with your firm - if I could have found your
corporate I would share it with them also & will when I can find it
Bev, Champion
Lauri, this is a public forum, not a way to send email to Viasat. You can call Customer Care at 855-463-9333 if you are having problems with your service or, you can email your account and contact information and, a description of your problem to Viasatlistens@viasat.com if you prefer email.
Brad, Viasat Employee
Hi Lauri,
That looks like you might have emailed us already I can look for your email this morning and reply to you
That looks like you might have emailed us already I can look for your email this morning and reply to you
waiting - no reply to me but y'all can drain my acct & I have literally had NO service - I had to come into houston to be able to get uninterrupted service
Matt B, Viasat Employee
Lauri,
In that email you quoted from above, it should have listed a case number. Can you provide that?
In that email you quoted from above, it should have listed a case number. Can you provide that?
Case # 02140839 regarding your Exede Account has been received. ref:_00D70K0Rw._500t0BMwgr:ref