Contact claims

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  • Question
  • Updated 3 months ago
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  • (Edited)
Hello,I have been a customer since 2013, I purchased the equipment needed (upfront) to connect my home to services. This cost was around $250, before viasat merged with exceed. I had noticed that I am being charged a lease fee for the equipment that I paid for upfront, in 2013. This monthly cost (~$11) was explained to me as being incorrect before during quick phone call, however, no correspondence was given about how this issue would be resolved. Any information would be appreciated. Thank you. 

*REMOVED PERSONAL INFORMATION*
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harrisgio81 .

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Posted 4 months ago

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ExSatUser

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This is a public forum and you should not post personal information.

You won't be able to do anything about it now, but a mod will clean it up in the morning.

What you do want to do is email viasatlistens@viasat.com. Explain your issue, include your contact information there and your account number.

BTW. Exede never merged with Viasat. It has always been the same company. The service was just rebranded with the corporate name.
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Admiral Korbohuta

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This is a public forum. You need to remove your personal information from here and contact Viasat directly at 855-463-9333 in order to resolve your issue.
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Matt B, Viasat Employee

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Hello!

As ExSat suggested, please email us.  I've removed your personal information, as it's visible to all who see this page.
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Snuffleupagus

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Didn't think they had the option to purchase equipment then.  I recall them having the option to prepay the lease fee for an amount of time.
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Pennie Underwood

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They took about 500 hundred dollars from me and now I can't even buy food or go to my doctor. Only get Disability check once a month.
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ExSatUser

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Didn't return or they claim you didn't return the equipment?