Constant Modem to computer reboots

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  • Problem
  • Updated 6 years ago
  • Acknowledged
Archived and Closed

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no you can not WiFi router Don't let you tell you you can. Oh you can use it just expect to lose DATA USAGE ViaSat sucks you dry through the port. Keep your DSL it is way way faster than this one. Exede Highspeed service is anything but and to just get my service I must command prompt (reboot) every morning since 6-13-2014Then 3x more times. In the time it takes to get through talk to them.Then finding out they know nothing. still doing what it's doing even though I can in less than 2 minutes to fix the problem. Every excuse is not the problem is the same first I started service 6-8-2014 internet since they cut it off ("restrict") on the 12th andso now i reboot a day several times this just to get them to talk to each other AND NOT ONE VIABLE answer after 20 minutes. Anger now at level smoke is coming out my ears Think twice go Verison if you can
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Loree Hill

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Posted 6 years ago

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coonhnd

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Yes you can use a Wi-Fi router. I've been using one from day one. If you already have high speed internet do not get satellite. Satellite is a last ditch effort for Internet. I live out in the boonies so I'm stuck with the money gouging data limiting satellite.
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ExedeKarmin

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Loree,

Having to Reboot your equipment numerous times a day just to browse the internet can be a pain.  Let me take a look at your system for any outages.  Also, please try to hook your computer up directly to the modem with an Ethernet cable to see if you get service.  If you get service, the problem  most likely lies with your router.  Please send me an email to exedelistens@viasat.com with your account and contact information. Thanks.
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Bev, Champion

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There are a few routers that do not work well with Exede modems. I would suggest a Netgear or Linksys (Cisco) router. I have had a wi-fi router with Exede from day one (over 2 years) and have used those two brands. They work well, I have had to reboot the modem only 2-3 times in that entire 2 years.


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Steve

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Bev ... I had the Netgear router installed when my system was installed but I thought I might be losing speed, as they warned me. So I disconnected it. I would like to have it so I can use my iPad (cheaper than adding to my Verizon account). 

Do you see an increase in data usage or drop in speed using a wireless modem?
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Steve Frederick-VS1/Beam314, Champion

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I have been using a wireless router since I started with Wildblue in 2008, and with Exede for over two years now.  I  have seen no decrease in speeds.  I have used Netgear, Cisco(Linksys) and Western Digital. 
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Steve

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Thanks Steve ... it looks like I will be reinstalling the Netgear router I have. 
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Steve Frederick-VS1/Beam314, Champion

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You can check speeds with and without the wireless router.  I use http://testmy.net/ for speed checks, it works well.
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Exede Kimberly

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Bev,
2-3 times in 2 years? Not too shabby. (: It so strange how something as simple as changing your router can make all the difference in the world. Thank you for helping with these suggestions. Exede Kimberly
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Bev, Champion

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It does help when you have some computer knowledge (repair and programing minors in college) and, a little basic knowledge of how electronics such as modems and routers are put together and, how they do what they do. That and know what may cause satellite service to loose connectivity, and the good sense to check the weather at your gateway as well as home before assuming the thing needs power cycled.

While it hasn't happened yet, even a particularly large solar flare could interrupt service - usually it is weather at the gateway or home of the customer. Sometimes a router that does not get on well with the modem, here and there computer settings. Less often a misallinged dish, or a tree or something blocking the dish. Now and then it really is a modem , tria or, router that needs replaced - it's all electronics, wires circuit boards, solder and glue; those things don't last forever and now and again whoever made it messes up and a connection isn't as tight as it should be. :)
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Alice Kenagy Mooberry

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Can someone tell me just how to set up the router?  I bought a Belkin several months ago...maybe I'm really dense...but, cannot seem to get it hooked up. 

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