I just did a speed test before calling and got .90 Mbps download and .30Mbps upload. Customer service said they got 3.22 MBps download and 1.5 MBps upload. When I ran a speed test to verify what customer service told me, I got 2.36 Mbps not MBps download and .26 Mbps not MBps upload. I was told this is a normal good speed. For those of us who know, this is not a normal speed and is only 1/20 of what it should be. Even if the the customer service representative is confused over the units these speeds are so slow it should never be considered normal or high speed. It is impossible to stream anything at that speed. Every time I call the representative is confused over the units and speeds that are normal . Why do I get exactly 1/8 of the speed customer service tells me every time I call?