Slow speed

  • 1
  • Problem
  • Updated 6 months ago
  • In Progress
  • (Edited)
The internet connection has slowed down (noticed it this weekend, and now is so slow I cannot load your website.)What can I do, can you do a speed test from your end?Please call me, as I can barely load my email
Photo of Rod Zehrung

Rod Zehrung

  • 0 Posts
  • 0 Reply Likes
  • Upset and Frustrated

Posted 6 months ago

  • 1
Photo of Bev

Bev, Champion

  • 2623 Posts
  • 1042 Reply Likes
Rod, this is not a direct way to contact Exede/Viasat. The best way is to call 855-463-9333 while the problem is happening so that they can see what is going on. Be patient and do the basic troubleshooting steps you will be asked to do, even if you already did them once.

If you cannot all, you can email your account and contact information to and, ask them to investigate your slow speeds.