confused hooking up new exede modem

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  • Updated 2 years ago
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just got a new excede modem i had the evolution plan but upgraded to liberty why do i have to connect my wireless laptop with a cable instead of just picking up the wireless signal from my router??like i did before
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Kathy Tracy

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Posted 2 years ago

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Markgc, Champion

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If you plug your router into the Excede modem and configure everything correctly then your wireless laptop should be able to connect to the internet through the router and modem.
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Exede Lindsey

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Hi Kathy, 

You would have to connect the Exede Wi-Fi modem/router to a device so that a valid IP address can be recognized to make a connection. As Mark has mentioned, if you connect your router to the Exede Modem you would not have to connect directly to your laptop. If you have any further questions or concerns please send us an email to exedelistens@viasat.com with your account and contact info. 

HOW TO SELF-INSTALL THE EXEDE WIFI MODEM
http://viasat.force.com/kb/articles/General/How-to-self-install-the-Exede-WiFi-Modem
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Kathy Tracy

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thank you i was so confused as i thought the new modem didnt a router? now it does say to plug the phone into the modem so im guessing i dont need the little excede voice box any longer?
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Alex, Viasat Corporate Communications

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That's correct, Kathy. The WiFi Modem has the Voice adapter thingy built in.
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Kathy Tracy

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thank you ill send that back in the box also you been very helpful
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Markgc, Champion

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Once you have the Excede WIFI modem/router configured and connected to the web via the Ethernet cable then you can configure the wireless part.  I found this and this should help
http://help.exede.net/articles/General/Connecting-your-devices-to-the-Exede-WiFi-Modem