Condensate-Moisture-Water Inside Feed-Horn (TRIA)

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Condensate-Moisture-Water Inside Feed-Horn (TRIA)

Help! The “Feed-Horn” (Transmit Receive Integrated Assembly (TRIA) on my Exede Satellite dish CONSTANTLY has condensation inside the plastic (?) Feed-Horn cover plate.
It has now accumulated to the point that I have a 0.25-0.50" deep puddle of water at the base of the Feed-Horn. Despite what the Exede Service Rep tells me, this HAS to attenuate my signal strength, slow down my ISP download/upload speed and run up my Usage Fee to Exede! Of that I am positive!
1. How can I drain out this accumulated water.
2. How can I prevent moisture from getting inside my Feed-Horn?
Thanks, Tom
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Tom Palmer

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Posted 2 years ago

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Old Labs

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The general consensus from the other forum is that the TRIA needs to be replaced and is not self-serviceable. It should be water tight and cutting a slit into it to drain the water as was suggested is not the right course of action. See:

https://www.wildblueworld.com/forum/showthread.php?9918-Is-this-normal

 
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Steve Frederick, Champion

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You should call 855-463-9333 or email exedelistens@viasat.com. Be sure to include your account number and a phone contact in your email. My experience has been that the email wworks best to get your problem resolved.
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Markgc, Champion

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Personally if there is no charge I would have it replaced. If there is a charge I would drill a small hole at the bottom of the plastic cover and see if  the water will drain out and I would monitor the signal to noise performance of the TRIA. . I normally drill a small weep hole in my outside radio antenna boxes. If the hole is too large insects will enter and nest in there so be careful.  If it is too small water may not drain.  Make sure the TRIA is unpowered before getting close to it and drilling.

This is what I would do and in no way is it a recommendation.
(Edited)
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Diana, Viasat Employee

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Hi Tom,  I'm sorry to hear you have condensation in your TRIA.  Please send an email to exedelistens@visat.com or call customer service at 866-945-3258 for immediate assistance.
(Edited)
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Bev, Champion

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Yep, you need a new one, sounds like the plastic housing has a hairline crack or, the seal between plasic and metal has a bad spot.

A tiny bit of condensation in there might be okay for a while but, that's going to get worse and cause problems soon.

I'd suggest adding Easy Care to your plan, if you haven't already. That makes those service calls much easier to afford.
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HMC1940

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I had that happen to me. They came out and put on new TRIA. They also did some other things that needed to be done. The people I had did a great job. Yes I did have to pay $95.00 but it was well worth the money. :-)
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Jim, Champion

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I had a customer that fixed the problem himself by making a pin-hole at the lowest point to drain out the moisture. He then sealed the hole with silicone. This worked for him for several months but eventually it happened again and he called in for a service call and the TRIA was replaced.  I am not recommended this as it may void any warranty you have. It may be a good time for you to consider the service plan.
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Diana, Viasat Employee

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HI Tom, the best corse of action is to schedule a service call.  If you work on any of the equipment, it voids the agreement and you may be charged an equipment replacement fee when you return it. As Bev mentioned, EasyCare will reduce the service fee to $0.
Here is some information about the EasyCare Plan.  www.exede.com/legal
(Edited)
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SonyaA

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I had one like that for a year or more never had any issues and speed staying stable so just went with it and when I switched from wildblue to exede they changed it so it didnt cost me anything
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Markgc, Champion

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What does Exede do with the old TRIA's and modems that are returned by ex customers?  I can't imagine that they are redeployed on new customers sites and their scrap value is negligible.
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HMC1940

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Good question. Never thought about that. But when I went from Wildblue to Exede no one would take my equipment back. No one wanted. Called Wildblue several times for box and address and they didn't want it. Exede didn't want it either. Guess it's still sitting unwanted in corner of basement.
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Markgc, Champion

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I still have an old rusty Wildblue TRIA and a dismantled dish ready to take to the dump on my next visit. In those days after 2 years of paying rental you owned the equipment. I imagine the Corporate "bean counters" decided to stop that.
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HMC1940

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Oh I guess that's why no one wanted it and also they told me it was outdated. So guess that's why they didn't want it. Maybe someday it will be an antique. HaHa :-)
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SonyaA

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I kept my hardware from wildblue because I paid for it I believe at the time you didnt have a lease option and it cost over $300. So tech just left it all with me. I just trashed it all.