Meanwhile my service is up and down all the time. I have never experienced such flaky service - I thought i was upgrading at $149 a month and I have nothing but frustration.
Have people had any success just asking exede to come get their equipment and close the account? I am completely unimpressed.
I guess this is about as seriously as this is being taken - case closed:
We’ve received your recent email regarding case 00259407. Because this case has already been closed, we ask that you create a new request if you need further assistance. You can create a new request from our Contact Us page.Thanks for giving us the opportunity to assist you.
ViaSat Customer Care