Compatible modems

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  • Updated 4 months ago
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I was told I can use my own modem and any are compatible. Yet when I start shopping sellers say they are not compatible. Can you give me some brands/modles that will worl with viasat?
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Dwayne Richards

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  • confused

Posted 4 months ago

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Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

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Only the Viasat modems will work, and must be provided by Viasat. You can but them on eBay and Amazon, but you cannot get them provisioned to function on Viasat.
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GabeU, Champion

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Whoever suggested this may have been referring to routers, not modems.  People often transpose the names of the two devices.  You can use a 3rd party router, but like Steve said, the modem must be provided by ViaSat, and only ViaSat.    
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Dwayne Richards

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Thanks. ViaSat sales people told us that, they need to fire them and get people that know something about the equipment and what they offer. We were told 1)they would add a modem in main house and router in guest house, installer said they don't do that. 2) the plan we would get would be 300 dbps download and 50 upload, the website says 100 download in some areas and we are getting 50 downliad and 2 upload. Now I need to figure a way to get internet to guest house because wifi signal won't got the 75 feet to it.
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I question what you were told and what you understood. Sounds like you are talking about a router not a modem.

The installers responsibility ends with getting the dish and modem installed. No more.

As far as getting internet to the other location, there are plenty of network extenders out there to do what you want.