Closing exede account request phone number to speak

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I am changing to another provider on 1/12017. I need to return your equipment and disconnect your service. My new contract begins 1/1/2017. I was told to contact you today.
Photo of Angie Mitchell

Angie Mitchell

  • 7 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Steve Frederick

Steve Frederick, Champion

  • 2619 Posts
  • 1620 Reply Likes
If you call Customer Service at 1-855-463-9333 they will be able to take care of you.
Photo of Angie Mitchell

Angie Mitchell

  • 7 Posts
  • 0 Reply Likes
That number is a recording that says my satellite isn't from you and they can't help. Nothing has changed here in a year. And since I personally spoke to someone last week to inform exede of my intention to end our account, why doesn't that number work Now? I will be closing my direct pay today. My contract ends today.
Photo of Jim16

Jim16, Champion

  • 1960 Posts
  • 1646 Reply Likes
Did you bundle with Direct TV or Dish?
Photo of Angie Mitchell

Angie Mitchell

  • 7 Posts
  • 0 Reply Likes
No. I have direct tv satellite and a smaller one installed at time of installing exede. I also have a box (BELKIN) but that's it.
Photo of Christine Conrad

Christine Conrad, Champion

  • 263 Posts
  • 292 Reply Likes
Angie, as Jim said, if you contracted through Directv for both your tv and Exede, you will have to call Directv to cancel your Exede.. 
Photo of Angie Mitchell

Angie Mitchell

  • 7 Posts
  • 0 Reply Likes
No. I have direct tv satellite and a smaller one installed at time of installing exede. I also have a box (BELKIN) but that's it.
Photo of Angie Mitchell

Angie Mitchell

  • 7 Posts
  • 0 Reply Likes
I just phoned the number I see on my visa direct pay act. Once again I get the records show I need to contact the WHOLESALER that is where they say I got my satellite
Photo of Angie Mitchell

Angie Mitchell

  • 7 Posts
  • 0 Reply Likes
Is VIASAT Different? That's the way it's written on my bill
Photo of Christine Conrad

Christine Conrad, Champion

  • 263 Posts
  • 292 Reply Likes
ViaSat is the company that owns Exede and Wildblue
Photo of Angie Mitchell

Angie Mitchell

  • 7 Posts
  • 0 Reply Likes
I have contacted the Visa card that is a direct bill to pay exede . Since I actually spoke to someone there on 12/12/2016 for 23m 9s and was told to call back today because of new year with you. So this cannot be auto payed. When the new company comes I will have them remove anything on the dish itself and the box connected to my PC. These are the property of your company and will attempt to return them. Thanks
Photo of Christine Conrad

Christine Conrad, Champion

  • 263 Posts
  • 292 Reply Likes
Angie, for the best results to get this sorted out, send an email to exedelistens@viasat.com. One of the moderators will sort things out for you. Be sure to include your account number and a phone contact so they can reach you. Do not post any personal information on this forum as it is very public.
Photo of Diana

Diana, Viasat Employee

  • 2181 Posts
  • 398 Reply Likes
Hi Angie,  Please send an email to exedelistens@viasat.co mas Christine suggested.  If you call with a different phone number, you will be able to get through. We changed our phone system and it does not recognize customers who were with wholesalers at one time.    

HAPPY NEW YEAR TO YOU ALL!!!!
Photo of Angie Mitchell

Angie Mitchell

  • 7 Posts
  • 0 Reply Likes
I've tried that e address and another one I've sent act # and only phone I ever used
Photo of Steve Frederick

Steve Frederick, Champion

  • 2619 Posts
  • 1620 Reply Likes
Correct email is exedelistens@viasat.com. Diana mistyped it in her post above
Photo of Deku

Deku, Champion

  • 769 Posts
  • 385 Reply Likes
oh yeah and dont forget that when your still in the contract. once when you cancel they will take money from your account once a month for the remaining months you have left with exede of your 2 year contract. sooo an example.

$15 x how ever many months you have left with exede on the contract.

just thought id let ya know :3