Client-Side Proxy Statistics --disconnected

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  • Updated 2 years ago
Exede has been great for near three years. I live in the 'sticks' so it is satellite or dial up. I have been very happy with Exede. But recently I have had all sorts of weird intermittent surfing issues that I can't seem to figure out...

At various random times a few weeks ago my internet access would seem to get really slow. I would unplug my modem a few minutes, plug it back in and be off surfing nicely again. But these occasional slow times has has turned into mostly slow, with many 'connection timed out' or 'Server was reset check your network' messages.

When it is acting up resetting the router, doesn't help. I noticed that I can still ping an address, so I thought a DNS setting was the issue. I went into my personal router and changed the setting to look for Google's DNS server. No change. I had another router out at the shop that I carried home and tried. No joy...

When I pull up the Modem page in my browser when it is acting up, at the bottom of the page right beneath the "Client-Side Proxy Statistics" it displays Status "disconnected" health 'N/A'. When it is doing right, it displays: Status "Connected" health 'Good'. I have changed routers, flushed the DNS Cache of the computers, I even pulled the power from the modem and inspected the coax from the modem all the way to dish, pulling each connector off to ensure it is dry, clean, un-oxidized, and tight. Even after three years all connections look good. I am at a loss. I need help. What should I do now?
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Robert E Amerson Jr

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  • Getting frustrated...

Posted 4 years ago

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Robert E Amerson Jr

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I should likely add that the modem is locked in and the lights are on and looking normal (other than the lack of network activity flashing when it is acting up).
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JEP

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Hopefully, one of the Exede moderators will be able to help you out.  Are you experiencing the problem with more than one computer?  Have you tried connecting your computer directly to the modem?  It sounds like the client side of your modem may be on the fritz.  Don't know if your computer is hardwired to the router, but your computer's network card may be having issues  (problems with a second computer would rule this out).  Good luck, and let us folks know what happens.
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Robert E Amerson Jr

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Thanks for the quick response! It is the whole LAN and WLAN. I have not hardwired straight to the modem with my desktop though. I will have to try that to see if there are any changes...
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Robert E Amerson Jr

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No joy with cat5 from the modem straight to the desktop either...

I thought I would throw these screenshots in for the Mods examination...

When Good...



When Bad...

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JEP

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Do you have another computer you can try?  Another network cable?  I'm flailing here.  Are you trying to use a VPN?  Make sure all your DNS settings are auto.
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A. Everett Neuman

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Hi Robert,
Just by chance, what do you see on the TRIA Status page. Anything marked red?

Is anything else happening at the same time during the outage? Software running or the like. Have you tried shutting off your Virus and Firewall program during the down time? Is the router or modem getting warm/ hot?

Have you sent an email to exedelistens@viasat.com.  They can see much more on the backside of your modem and perform additional test. Include your account # and personal info. The weekend might be slow to get help, but they will help you.

Hope it helps.
Everett
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Old Labs

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Was seeing similar sporadic symptoms shortly after the roll-out of the UT_2.2.4.05. Eventually it went away, but I suspect somethings going on at the Accelenet server you're on. Regardless, sending your account and contact info to exedelistens@viasat.com, as Everett suggests, is probably your best bet.     
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Robert E Amerson Jr

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JEP I have tried another Cat5 between modem and router (no change). I am unaware of any specific process common the the connection issues going on any LAN/WLAN computers. (I had eliminated all computers of the LAN save for my laptop during most of the testing process, I used the desktop straight to modem via cat5 during one phase) None of the routers have used has any VPN or proxy service built in. And DNS settings are changed back to 'auto' now in my router.

Everett I am sorry I have not noticed any 'red' icons on the TRIA status page, while this problem is presenting itself; but I promise I will note it soon. The modem seems to be operating at a normal temperature it is not running noticeably warmer than one would expect. I have experience as consumer electronics repair technician and feel confident that is accurate.

Old Labs I hope you are right and a simple update of some equipment will see the service return to normal. Thank you all for your input. I shall forward all this to a representative at exedelistens@viasat.com
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JEP

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Robert - You have fought the good fight, I don't have anything left in my bag of tricks.  Hopefully, Kimberly will get you squared away.
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Exede Kimberly

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Hello Robert, this is a puzzle that I'd like to help you solve. Haven't seen an issue like this before so bear with me. Look forward to speaking with you! Thanks for reaching out. Talk soon. 
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Gary Wellborn

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I'm am having this exact same problem. It started this week with at times useless internet. It stopped working completely last night and I have the exact same thing wrong. I have the modem straight wired to the computer. The only reason I can even post this is because I have my phone hotspotted to my computer. The client-side proxy settings show disconnected. Any help from any of the exede Moderators would be greatly welcomed. This is really the first problem I have had in the almost two years of service.
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A. Everett Neuman

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Hi Gary,
If you have tried the checks mentioned above, but did not help. I suggest your also email Exede with your account # and info so they can start a ticket for your issue.
Here: exedelistens@viasat.com

They can do much more from the tech side of the modem than we can here in the forum.

Hope it helps,
Everett
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Robert E Amerson Jr

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Gary, If you are having the same problem get that process started at exedelistens@viasat.com the sooner the better.

While my issue has not been 'closed' yet, my problem has not repeated itself since they started looking into it...

The speeds are back, and the reliability is great again.
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Gary Wellborn

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Thanks for the replies. I'm going to send an email now.
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Teresa

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Mine has been doing the same thing disconnected it does,t work when connected it does have checked everything on my side. What's going on?
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John Scott

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I'm in the same boat. My modem states are all green and everything appears to be with normal temperature ranges.
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JEP

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John - This thread is a year old.  You might have better luck starting a new one.  If you are on Liberty Pass, it is not uncommon to be "disconnected" during prime time.
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John Scott

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Thanks, I had missed the date of the post.

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