Client Side Proxy Issue Happening

  • 2
  • Problem
  • Updated 1 year ago
  • In Progress
  • (Edited)
Looks like the CPS issues discussed here: https://www.wildblueworld.com/forum/showthread.php?9967-Reproducible-Bugs-in-Current-SB2-Modem-Softw...
Is affecting me. Downloads stop and must be manually restarted, same symptoms as the problem in the WildBlue World post. Modem shows cps CONNECTED and LOW MEMORY under health, then within 2 minutes, CPS is DISCONNECTED. This cycle repeats endlessly.

NOTE: I erased the IP and MAC addresses in the images.



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Bev, Champion

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  • mildly annoyed

Posted 1 year ago

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Diana, Viasat Employee

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Hi Bev,  Please send an email to exedelistens@viasat.com with your account information.  We have this looked at.
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Bev, Champion

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Already sent :)
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Brian Edlund

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I have the same issue with internet going off and on all the time but it is not my Proxy since i don't use a proxy server. I just use my excede modem hooked to a router that goes to mine and my moms computer. I checked and the speeds of the internet go up and down and when it gets down to 0 it causes my downloads to error and stop and the highest download speed it gotten to was around 3 mb a second.
Mine is always going up and down alot and sometimes mine even stops for a bit and I can't get any web pages or anything to load until the speed goes back up. 

I think Excede needs to add more speed to the servers and such to keep up with demand on the usage speed so it don't keep slowing down to slow when alot are using the net.
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Bev, Champion

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CPS is Client Side Proxy - Exede's end, not yours. I replied to your other post as to how to see if that is the issue and, how to get it fixed if it is.
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Bev, Champion

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Tier 3 already called me. They think it migh be a modem issue. If more have the same issue, they will investigate deeper.

Kudos to the fast response by support.
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Diana, Viasat Employee

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Hi Bev,  A business representative will reach out to you soon.  
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Bev, Champion

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Already did Diana, said their friend passed my info to them - thanks a million. :)