Choice between Exede or Verizon LTE Installed...advice please?

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Hello, i was hoping to find some objective unbiased opinions about choosing a provider.  We are closing on a new house and my beloved comcast apparently isn't available there.  Nor is DSL, FIOS, or anything else worth a mention.  My potential options are exede, hughsnet, or Verizon LTE Installed.

I would like to know a couple of things about exede, speed and price wise they are similar to the verizon's LTE options, as are data usage limits.  My main issue is latency with exede.  How bad is this?  Mainly in regards to using Skype.  Skype is pretty important as I talk with my folks back in the UK with this, i need it to be as good as i can get it with the available tech, I have seen it working in the demo exede videos, but how does it stack up for real people?

Also i am concerned about "Ghost" data.  All I have been reading about is your data allotment floating out the window with exede.  Are these reports accurate or exaggerated.  I expect some loss, but some of the posts i have read are kind of alarming.  I would be selecting the mid range plan for the time being. 

We were heavy users with 100mbit down and 20up, so we drastically have to change the way we use the internet.  I know gaming is out, online backups are out, netflix/amazon/hulu etc are a no no.  And youtube should be used sparingly to keep your quota intact.  If by still doing this are people often going over their quota with general computer updates etc.  We have 3 laptops, PS4/PS3/wii, a Desktop, a tablet as well as 3 cell phones.  I guess turning off any and all updates on these devices is a must to keep the data in check?

Are you able to use VPN services through exede, I see a lot of maybe answers but nothing solid that i could find

I guess the last thing i am concerned about is the weather.  How badly does rain affect reception and up-time?

Oh also, is it true after midnight there are no data caps?  So you could technically run updates on computers/consoles during that time?  How slow does it actually get if you go past your quota?

What are the average speeds people see, exede seem to be pretty adamant about their 12 down and 3 up, and reviews i have read tend to agree, at least initially.  Have many people seen a drop off in these speeds much?

Has anyone switched to or from Verizon LTE/exede to the other service, how do they compare?

Sorry for all the questions, I have been bouncing between each service a lot and honestly don't know which would work best for us, plus you are locked into a 2 year contract with both providers, so its not exactly easy to swap them out.

Thanks much

Steve
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Steve

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Posted 4 years ago

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Old Labs (VS1-329-L12FZ)

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Steve,

Can't answer them all and others can weigh in...

Latency is inherent with an 88000 mile round trip and under the best of circumstances will be about 700 milliseconds or so, and probably a factor for Skype users but I don't use it so... but Skype might be usable during the late night free zone for you do to the time zone differences with the UK.   

There are some valid reports of excess data usage attributable to Exede/ViaSat (even had one myself some 2-1/2 years ago that was never fully explained), however IMHO the majority of excess data usage is unknowingly self inflicted. See:

https://community.exede.com/exede/topics/data-usage-tips

for some recommendations on how to get it under control. It's a constant battle even for those of us experienced with Exede as web sites come up with new ways to use our data on a regular basis.

Weather can be an issue, but with a good, quality install its impact is minimized. Most important is the install and I recommend locating a reputable dealer having a good install track record rather than rolling the dice with an internet order. A good place to start is at:

http://www.exede.com/internet-packages-pricing/find-a-local-dealer

Enter your ZIP code and the dealers having "Elite" status are good ones to start with and ask lots o' questions. Too many recent reports of shoddy installs and you might be lucky enough to be in the area supported by one of the reputable installers who visit this forum. Regardless, you want someone who's going to be there after the install since stuff just happens.

On the Exede Classic Plans the LNFZ is from 12:00 AM to 5:00 AM -  no usage is counted and if dapped, speeds are restored. However the early part of the LNFZ suffers from congestion and slower speeds since many automatically schedule downloads to start at 12:00 AM or shortly thereafter. Once rush hour(s) are over, speeds are typically good.

At other times, there are peak usage hours where congestion impacts speed also - i.e. evening prime time hours.

Speeds for a sustained download during non-peak hours typically hit 12Mbps or more for me, but it's a moot point for me since I don't sit around waiting for downloads to complete. During LNFZ when I do watch an occasional video, I've seen no lag or buffering.

I utilize VPN on a daily basis for work with no problems and find it doesn't incur a big data hit but that's largely do to the nature of the work (software developement, TFS source control and for the most part an isolated development environment - I live comfortably within the Exede 12-10 limits. It is a bit slow, but that's largely because VPN (as well as HTTPS) bypasses the Accelenet client/server technlogy used by Exede that minimizes the impact of inherent latency on chatty protocols.       
(Edited)
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Steve

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Thanks for the reply, quite useful.  I had thought of a lot of bandwidth saving methods, that post you linked to helps take that further.

I expected latency issues, comes with the territory, but i had read about exede's new tech that attempts to combat this and allegedly make Skype etc a pretty decent experience.  If anyone can confirm or deny that would be cool.

The downloads after midnight are a bit of a bonus for me, its a big factor putting me off LTE, as its easy to go over with that service also, but instead of throttling, they just charge an extra 10 bucks per gb, in many cases doubling or even tippling their monthly bill.

What are exede's current data plans?  I try to check their site but it just wants me to pick a dealer.
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JEP

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Old Labs - Yeah, here in central Virginia (Beam 329) installs are now via local dealer only.  When I start having to pay the extra $10/month rental fee, I am going to look hard at LTE Installed Internet.  Cheaper and no latency, but I'm on the hairy edge of coverage so will try it short term.  
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Lori Miller

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Do not go with excede-this is how they treat their customers-we had a service call and they would not tell me the exact amount until the same day they took it off my debit card-now after our contract is up and we are disconnecting it-they want us to climb on the roof and get their transponder or pay them $125 for someone to do it-DO NOT DO BUSINESS  WITH THIS COMPANY!!!!!!!!
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JEP

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Lori - I don't know of many service calls in any business that can tell you how much it is going to cost until they see what parts need to be repaired.  As for the TRIA on the roof, yeah, I think that should not be the customer's responsibility to risk life & limb to go up there and retrieve it (or pay someone else to do it).
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Lori Miller

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Here it what happened with the service call-our modem quit working and we did not know why-they took it back a month before my next bill-I called to see if it was lightening or just a bad modem-they said they could not tell me if I would be charged for the modem or not-I think a month is plenty of time to let you know if you will be charged or not-I did not know until the day which was a month later if there would be a $195 dollar charge to my account-I live on a budget I can't wait until the day I am charged to know what I will be charged. I called them every week until my bill and they refused to tell me if I would be charged or not.
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Old Labs (VS1-329-L12FZ)

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JEP,

Yeah, just noticed the change on beam 329 myself  - coupled with the dropping of Evolution on 329 a few weeks back suspect we're approaching or at capacity. LTE not an option for me down here in "hog hollar".

Steve,

Lori's comments only serve to reinforce my caveats regarding knowing what to expect before installation and a reputable local dealer will insure you're aware of most of those items that cause heartburn later on and trust you can distinguish between marketing hype and reality.
(Edited)
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Steve

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Thanks for all the comments/tips so far guys, its been very helpful.  Could anyone way in on how well Skype actually works day to day?  I would also like to know about RDP sessions if possible.  I work in IT so remote client/server admin may feature day to day unless i can push it off to a colleague.
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Exede Beau

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Steve, we have many, many customers using Skype without issue. We even highlight it in an article: http://help.exede.net/articles/General/Tips-on-using-video-chat. I have not heard from anyone having problems using Skype.

As for RDP or VPNs, it will all depend on the latency threshold of the servers/systems you are connecting to. Some will disconnect our customers for their latency being too high, while others are more forgiving in this area.

Sorry we can't be more definitive for you.
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Steve

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Thanks for that, its not helping that my colleagues and peers (who are also in IT),  have experience with hughesnet and older sat technology definitively keep saying, Skype wont work!  Nice to have clarification.

RDP/VPN isn't a deal breaker, I can live with latency and if necessary configure servers to compensate, I just really didn't know what would and wouldn't work in the real world.  Making the transition and changing the way I do, well everything online is a tough learning curve
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Exede Beau

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It's certainly an adjustment from terrestrial internet service, but as the folks on this forum can and do attest, it can be done fairly painlessly. They have all sorts of 3rd party tools that they use to monitor usage, etc.

I'm obviously biased and would love for you to choose Exede, so I will let these guys share more with you. :)
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Tanya Siejhi Gershon

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HI Steve! Who did you end up going with? I have exede right now and am experience the "ghost data" phenomena. We used up 70% of our data in the first two weeks. Frustrated and feeling robed. 

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