Checking Account Billed twice. 7-14 day refund????

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  • Updated 6 months ago
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Checking account Drafted 2 times! They say it takes 7 to 14 days to Refund my money!! That isn't fair and unjust business practices!!!!!!!!!!! NEED MY MONEY!!!!!
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Barbara Lunsford McCullers

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  • MAD

Posted 6 months ago

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Dontrellz Page

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Yes this internet really sucks!!!!!
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Mark here

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Here we go
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Jim16

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3-2-1...
(Edited)
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Brad, Viasat Employee

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Hi Barbara

Our agents are required to give a pre-approved timeframe for these requests. It keeps our legal folks happy.  Most of the time it doesn't take that long. This factors in if we have to mail a check (if no automatic payment method on file), process time as tickets/requests are first come first serve to be approved, research on the issue should an approval be needed, and then most importantly, the 3-5 business days that it will take for our bank to release the funds and your bank to accept the funds. 3-5 days are the absolute fastest we can issue a refund. If the agent issued the refund today (most likely did) you'll see the refund in 3-5 business days.

If you'd like to email me at viasatlistens@viasat.com with your account information I can take a look at your refund request and push it through if it hasn't already been submitted. 
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Barbara Lunsford McCullers

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I have had to call 2 times since April 23. They 1st time said it would be 7 days! Yesterday they told me 3-5 days - I spoke to enough people they said it would be replaced yesterday --- didn't happen !!!!! Why can Viasat take money in a blink of a second and here it is 8 days later and I do not have my money refunded. Bad Business practice!!!
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Stephen Rice, Champion

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Amen.
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Brad, Viasat Employee

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Barbara, I'm sorry for the frustration but 3-5 business days is the fastest ETA we can give on refunds. Anything less is pure speculation on the part of the agent.This is our approved expectation that we set once it's been processed and submitted as at that point it is 100% out of our hands and the time it takes to get the money back on your account depends on how fast the bank releases the funds and how fast your bank accepts the funds. We have no control on that aspect of it. 

 Again I would encourage you if you haven't done so already to email viasatlistens@viasat.com and myself or one of my Corporate Social Care teammates can make sure this was processed. 
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Stephen Rice, Champion

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It really is a shame that stuff like this happens to begin with.  A customer shouldn't have to complain about money being taken from his or her account without permission.

It is because of stuff like this, that I have updated my account to be paid with a credit card, instead of directly from my bank account.

I have no complaints about my service, but billing a customer twice in one month is unacceptable.  I wonder how many times this has gone unnoticed with other customers.
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Bradley

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Agree. Put bills on a credit card. Never draft your checking. I do pretty well with cash back simply paying bills. If I ever have any problems, one quick call, and it becomes someone else’s problem. All for no cost.
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VeteranSatUser, Champion

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I try to run everything through the credit card I can. Some things, like mortgage, utilities, and insurance I don't have a choice though.

My Viasat internet and Directv though I put through the charge card.
(Edited)
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Bev, Champion

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Yep, credit card is the way to go. I know not everyone can do that but, even a prepaid that you keep 200 or so on is a better options.

Yes, I did debit card for a while and, as Brad will tell you, a computer error on Viasat's end caused me an overdraft. Lesson learned, the hard way. Though Viasat was great about refunding the error and, reimbursing for the overdraft fees the mistake caused, a credit card keeps both customers and Viasat from having to deal with that headache.
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Stephen Rice, Champion

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These issues are happening way to much.
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VeteranSatUser, Champion

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Yes. But a prepaid credut card is a good idea for those that cant get a regular one. That way you can load it up with enough money to cover the bill, but not too much money that a company can take. While your service might get suspended, that can easily be turned back on versus waiting 7 to 14 days for the refund of YOUR money.