Cheated

  • 1
  • Problem
  • Updated 3 months ago
  • Acknowledged
1-Fast Internet - first lie you can't watch You tube or Neflix.
2-When it is raining the internet does not stop-second lie when it rains the internet of viasat does not work anymore. Here in Florida in summer it rains every day.
3-Internet unlimited-third lie after 40G your Internet is over.
4-Contract for 2 years-fourth lie, never sign any paper with them all went by phone and they lied to me and cheated me.
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Carlos

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Posted 3 months ago

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ExSatUser

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May I asked why you got Viasat in the first place? Did you previously have a different internet provider?
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Carlos

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In my area I only have centurylink as an internet provider but they are no longer accepting more clients and they recommended Viasat.
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Carlos

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I lived in the city and had the best of the best as an internet provider, but here in the country there are not many options.
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Harvey Mueller

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Welcome to the country living lifestyle. Satellite internet subscribers are those that limited options and that is what you give up to get away from the busy crowded noisy city. Satellite internet has its place but it is not a direct replacement for cable or fiber optic unlimited gigabit internet. There are workarounds to use what is available so look around the forum.
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Stephen Rice, Champion

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I just downloaded a 102 MB file in 18 seconds.  Thats fast enough for me.
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Carlos

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It does not work properly to watch YouTube or Netflix or to have 2 or 3 devices connected at the same time.
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Stephen Rice, Champion

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What plan are you on and how much priority data have you used for your current billing cycle?
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Will Seemore

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Who told you #2? Were you talking to a 3rd party sub contractor? Even the Viasat employees on here admit weather can cause issues with satellite internet. The weaker the signal the less rain it can take before dropping out. A heavy rain will knock out even the strongest signal. anything more than a light rain will kill a weak one.
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Nathan Hart

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My signal only goes out in strong lightning. Rain does not effect it. You may need your signals checked. Also Netflix works fine if you haven’t used your priority data. Sounds like you have a hardware issue.
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ExSatUser

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Heavy rain most certain does effect it.

And it all depends on your location to beam center. Those on fringes of beams will be more prone to rain fade because they start with a lower beam strength.
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Will Seemore

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Anything more than light rain and my Viasat died.
(Edited)
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GabeU, Champion

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My signals, as in both my DirecTV and sat internet, have always gone out in anything more than general rain.  When my DirecTV starts to blip, I know my internet is shortly to follow. 
Those on fringes of beams will be more prone to rain fade because they start with a lower beam strength.
The further north one lives, too.  The lower the angle to the satellite, the more rain and/or cloud cover one's signal will have to travel through.  I imagine if one lived right on the equator and directly "under" the sat, they could still get a decent signal during a hurricane.  LOL.  
(Edited)
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Will Seemore

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When I had Directv I was in SoCal and it seemed to tolerate rain, what it didn't like were high winds that caused sand storms. The dish was mounted well, but wind gusts would hit 65 mph frequently where I was at.
(Edited)
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GabeU, Champion

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Number four is not a lie.  Agreeing to and use of the service legally constitutes agreement to the subscription/contract.   Without affirmation during the sales call the service would not be installed.   "Do you agree to the terms I have read?" (that's not verbatim, of course)  "Yes".  That "yes" is the agreement.  The days of all contracts requiring a physical signature are long gone.  

And when signing up for something, and this is mostly for other people who may read this thread, do your own research.  Though salespeople should never flat out lie, their job is to sell a service, and they will talk it up to do so, using opinions.  Because of this, people should ALWAYS research what they are buying on their own and via other avenues, especially when it includes a contract/commitment.  

Most people who buy something new on Amazon read through the reviews.  Many research the product elsewhere, as well.  Why do people do that for something that costs $10, but not for something that costs up to $100 or more per month and includes a 24 month commitment?  They should.  
(Edited)
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ExSatUser

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Indeed. Just read the Googke reviews of Viasat. Then make your decision.
(Edited)
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Will Seemore

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When I signed up for Viasat almost 10 years ago most of the negative reviews were from people who went over their hard data cap and or people playing video games where the latency was causing issues. That is no longer the case, all the issues with Viasat have been exposed and are posted everywhere. No excuse for going in blind today.
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ExSatUser

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True. With the hard cap it was very easy to figure out. Now there are too many variables and a big factor is location, location, location.