chat with me about my useage

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
Last week, 5-25-2017, I made a payment of $50 because you said I had zero useage left, since then I still get a daily no useage left pop-up, so the money I paid did absolutely nothing to fix or add time to my account, what can you tell me about this problem?
Photo of Robert Flak

Robert Flak

  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Tim Spake

Tim Spake

  • 479 Posts
  • 263 Reply Likes
Time to escalate according to some. Good luck.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3132 Posts
  • 2017 Reply Likes
Robert, send an email to exedelistens@viasat.com. Include your account number, phone number and a description of your issue. The moderators will look into this and get back with you. This is better than trying to call Customer Service to get a good explanation of what happened to the data you purchased.
Photo of Diana

Diana, Viasat Employee

  • 2391 Posts
  • 467 Reply Likes
Hi Robert, As Steve mentioned, please send an email to us at exedelistens@viasat.com with your account and contact information.   We'll be happy to review the data usage on your account.