chat with me about my useage

  • 1
  • Problem
  • Updated 1 year ago
  • In Progress
Last week, 5-25-2017, I made a payment of $50 because you said I had zero useage left, since then I still get a daily no useage left pop-up, so the money I paid did absolutely nothing to fix or add time to my account, what can you tell me about this problem?
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Robert Flak

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Posted 1 year ago

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Tim Spake

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Time to escalate according to some. Good luck.
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Steve Frederick, Champion

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Robert, send an email to exedelistens@viasat.com. Include your account number, phone number and a description of your issue. The moderators will look into this and get back with you. This is better than trying to call Customer Service to get a good explanation of what happened to the data you purchased.
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Diana, Viasat Employee

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Hi Robert, As Steve mentioned, please send an email to us at exedelistens@viasat.com with your account and contact information.   We'll be happy to review the data usage on your account.